BMW of Murrieta

Purchase of a vehicle From the moment I stepped into the dealership everyone was extremely helpful and very polite. The puchasing process went so smoothly. I was more than From the moment I stepped into the dealership everyone was extremely helpful and very polite. The puchasing process went so smoothly. I was more than happy More

John Hardin: the man, the myth & soon to be legend A little over four years ago now, I walked into a few dealerships to test drive this and that. I was gearing up for my undergraduate studies and neede A little over four years ago now, I walked into a few dealerships to test drive this and that. I was gearing up for my undergraduate studies and needed a car desperately, but I truly had no business walking into a dealership expecting to come out with a car. I had no credit established whatsoever, planned on using everything I had saved up over the years on the car alone, and essentially had no idea what I was doing because I was going through the process all on my own and for the first time. About a month ago however, I got word from a close coworker of mine about a car salesman named John Hardin. I was told that his customer service was unparalleled and that he's the type of guy that is willing to do anything he can to help. So despite living a few counties away from the BMW he worked at, I knew that I was now finally ready to see what my options were to get my first car, and reached out to him. He greeted me with the most genuine insight, answering any and all of my questions right away by phone and texts. We scheduled an appointment for me to come in person and even though I hadn't planned on getting my car that very same day, John's agility and resourcefulness made it possible - the entire Murrieta team did. Everyone welcomed my questions and offered their help when appropriate. I didn't feel smothered when I first stepped onto the dealership grounds, and more importantly I felt comfortable making one of the biggest decisions of my life because of the people/team that were surrounding me. At the end of the day, I was able to walk out of there with my very first financed car and the experience couldn't have been any more streamlined. These guys were on it and John was a one man army; I cannot thank him enough for truly going above and beyond to help me walk away the perfect car for me!!! More

Service Advisor- Allison Wetland I have been back to this particular BMW only because of the care and attitude of my service Advisor, Allison Wetland:) Thank you for showing me that y I have been back to this particular BMW only because of the care and attitude of my service Advisor, Allison Wetland:) Thank you for showing me that you care. More

Finally my dream car! 2017 x3 Wonderful, fun, and smooth car buying process with Carl! Will be back for second car and to work with Carl again! My husband and I loved the process a Wonderful, fun, and smooth car buying process with Carl! Will be back for second car and to work with Carl again! My husband and I loved the process and willingness of Carl to go to bat for us and help us with a deal we both felt comfortable with. Carl was even willing to stay open later until 11:30pm when the paperwork and everything was done just to provide us with that level of customer service! Oh, and when I came out and had a huge red bow on my car, that made me a murrieta/Carl customer for life! THANK YOU! More

Love our 330e! Amazing, beautiful, and responsible. We purchased the very first 330e to be sold at BMW of Murrieta. Being the first of it's kind for BMW, there was lots to learn. Skip Noell worked wit We purchased the very first 330e to be sold at BMW of Murrieta. Being the first of it's kind for BMW, there was lots to learn. Skip Noell worked with me for weeks in preparation of this cars arrival. When it was time to make the deal, he went above and beyond the call of duty and landed us a fantastic deal on a beautiful vehicle. Our 328i was a blast, but now with the 20% increase in torque, I can't stop grinning ear to ear! More

Great Job Your Service team is "Great". I have dealt with Hannah, Victoria and Chad and they all did a Wonderful job. Keep up the good "Customer Service". Your Service team is "Great". I have dealt with Hannah, Victoria and Chad and they all did a Wonderful job. Keep up the good "Customer Service". More

Excellent customer service I have been taking my car to Victoria Guthery for several years and am so pleased with each and every interaction and service. Victoria took great ca I have been taking my car to Victoria Guthery for several years and am so pleased with each and every interaction and service. Victoria took great care of me by providing daily updates on my car and providing a nice loaner car while my car was being serviced. She is extremely professional and listens to each one of my complaints. Victoria is understanding and very polite. I recommend her to all my fellow BMW friends!! More

Service maintenance Alex in the Service Dept provided excellent service. She kept me informed all the way through our service as our car was left for a few days. Five s Alex in the Service Dept provided excellent service. She kept me informed all the way through our service as our car was left for a few days. Five stars out of 5 stars for Alex!! ?????????? More

Service Outstandingly customer service. Service advisor I dealt with was very friendly and helpful. This is the first time I went there for a service, and I h Outstandingly customer service. Service advisor I dealt with was very friendly and helpful. This is the first time I went there for a service, and I had an amazing experience. More

scheduled a service and extras and was taken care of by Victoria Guthrie . . she did a great job as she had done previously, and that's why I requested her as my service and extras and was taken care of by Victoria Guthrie . . she did a great job as she had done previously, and that's why I requested her as my service representative again. More