BMW of Murrieta

You Need A Connection at BMW You Need Joe Garcia!! A little less than three years ago I leased my first BMW from here, Joe Garcia is the lease manager who helped me out. I knew the car I wanted but did A little less than three years ago I leased my first BMW from here, Joe Garcia is the lease manager who helped me out. I knew the car I wanted but didn't have the time to take the trip down to the dealership to pick it up. He brought the car to me, I did not even have to ask, and I live FAR, but this guy got it done and did not even bat an eye. Talk about customer service. It did not stop there over the duration of my lease Joe regularly check up on me to say hi and make sure everything was fine with my car—I’m talking old school real human to human customer service here. Believe me, these kinds of things matter cause when I had a problem or question Joe was there to go out of his way to help me out. Anyway, fast forward to today. I'm was looking to get out of my lease a little early and weighing my options. For me this time around I was between a new, or used BMW and so I let Joe know what I was looking for and he was on the hunt. He sent me a couple of nice low mileages used BMWs, actually saying these were nice cars would be an understatement. To be honest I’m kind of afraid to repeat the exact used cars…seriously I’m talking hooked up configurations that have been barely driven. You don’t find these cars and for good reason it is because they don’t stay on the lot for very long. Turning down one of those used cars was a difficult decision but ultimately I decided I wanted a new BMW to call my own. Joe found me the car I was looking for, actually he found me the car I was looking for plus a few added extras. Normally you would think okay those few extras might raise the price a bit, but this guy took care me and I walked out paying the price I expected walking in without hassle. I don’t know many people who can say that. So, if you want a CONNECTION at BMW please do yourself a favor and ask for Joe Garcia. This guy has been around at BMW for a while and he know how to take care of his customers. There is no question this guy is the Best. I have witnessed it first hand, people want to see Joe when they come here, so do yourself a favor, call in advance and ask for Joe Garcia- you won’t regret it. More

Total Satisfaction!!!!! Victoria Guthery exceeded our expectations of true customer service. In todays world it's hard to find an individual that possess the level of custom Victoria Guthery exceeded our expectations of true customer service. In todays world it's hard to find an individual that possess the level of customer service found in Victoria. BMW of Murrieta has a customer for life as long as they retain customer service Reps like Victoria Guthery. Thanks again Victoria, More

Great Service! Chad Ludwig and his Team were awesome! I had a nice fat nail run through the sidewall of my practically new tire. I was not close to home and needed Chad Ludwig and his Team were awesome! I had a nice fat nail run through the sidewall of my practically new tire. I was not close to home and needed the tire replaced. Chad got me right in early morning and his team took care of the rest. I was back on the road in no time! O, and they provided a complimentary car wash! I was very thankful and appreciative of the great service I received! More

Service of 10/31/16 As expected, from the time of arrival and throughout the entire service (which took several days), all service personnel that were assisting me were p As expected, from the time of arrival and throughout the entire service (which took several days), all service personnel that were assisting me were prompt, professional, and curtious. My usual service advisor, Ryan Cornell, was deservedly promoted to supervise the staff of advisors, as a result Alex Harmsen was assigned the responsibility for getting my car serviced. My experience with Alex was delightful!! She was perofissional, proactive, informative throughout the process. Alex exceeded my expectations from a customer relations prespectiv. Also, it's always pleasant and satisfying to get help from Danny Furrow when it comes to loaner vehicle. More

Victoria Rocks! Thank you Victoria for all of your help with my car. Your customer service was great! I appreciate that you kept me informed of the status on my vehic Thank you Victoria for all of your help with my car. Your customer service was great! I appreciate that you kept me informed of the status on my vehicle. More

Always Professional & Courteous!! Always a great experience!! Service was and has always been Pleasant, Professional and Courteous!!! I have absolutely zero complaints. I give them Always a great experience!! Service was and has always been Pleasant, Professional and Courteous!!! I have absolutely zero complaints. I give them 2 thumbs up!! More

440l service review The service I received on my new car was fantastic. From the moment we were seen stuck on the road to the quick and extremely courteous help we receiv The service I received on my new car was fantastic. From the moment we were seen stuck on the road to the quick and extremely courteous help we received. I had my car back in two days. I cannot thank the service department enough for their quick service. I also have to thank Thomas Forget for his stopping to help me on a Sunday and arranging a tow and another car to drive. He kept me advised on the status of the car which was so helpful. I cannot thank everyone enough. I love my new car More

Service Dept. Experience Wow!! Just a first class dealership. I have never had a bad experience with there staff. Chad Ludwig in the service department is our go to guy, he ma Wow!! Just a first class dealership. I have never had a bad experience with there staff. Chad Ludwig in the service department is our go to guy, he makes sure everything is taken care of with our vehicle. From minor services to warranty issues, it's a painless experience. They are very thorough and always keep our BMW in tip top shape. We wont even consider another make or dealership, thank you!!!!! More

Wow this is how dealerships should behave From the moment you stepped in, everyone appeared genuinely happy and eager to help. Bianca Mata, was excellent from beginning to end. The purchase wa From the moment you stepped in, everyone appeared genuinely happy and eager to help. Bianca Mata, was excellent from beginning to end. The purchase was smooth and I was in and out of there in less than 3 hours. I got a better interest rate than USAA. Highly recommend it More

David Townsend did a great job! First just want to thanks David Townsend for outstanding customer service, quick service , and just all around making me feel really great about my pu First just want to thanks David Townsend for outstanding customer service, quick service , and just all around making me feel really great about my purchase. He was very helpful and could answer all my questions.m regarding my purchase. I would definitely do business with this BMW of Murrieta due to how fast they found me the car I wanted and the price! Thanks again!!! More