BMW of Murrieta

BMW of Murrieta has the best sales team in SoCal David Townsend and his team are great and friendly they went above and beyond to get us the car that we will enjoy! Thanks team. David Townsend and his team are great and friendly they went above and beyond to get us the car that we will enjoy! Thanks team. More

Lease X5 There are couple BMW dealers closer to me but Murrieta BMW was able to give me the best price. Thank you David Towsend for the awesome and smooth lea There are couple BMW dealers closer to me but Murrieta BMW was able to give me the best price. Thank you David Towsend for the awesome and smooth leasing experience. More

Simply Great Purchased a new BMW through Dave Townsend whom I spoke with through email for a few days. Me being skeptical of car salesman I was doubtful, but Dave Purchased a new BMW through Dave Townsend whom I spoke with through email for a few days. Me being skeptical of car salesman I was doubtful, but Dave was honest and came through on all of his promises. Everything was pretty smooth and easy. Overall great experience. More

Professional and friendly . I truly enjoyed purchasing my vehicle at Your store. I appreciate that you honored your word and did what you said . Truly refreshing where that sadly I truly enjoyed purchasing my vehicle at Your store. I appreciate that you honored your word and did what you said . Truly refreshing where that sadly seems to be the rarity anymore. I say, that's the only way to do business. Thanks again. Kevin W. Esparza PB&DESIGN III INC More

2013 X5 35d David Townsend and his crew took care of us. Very Proffessional and patient, my wife and our expectations were exceeded we are happy with our purchase David Townsend and his crew took care of us. Very Proffessional and patient, my wife and our expectations were exceeded we are happy with our purchase and recommended BMW of Murrieta for your next vehicle purchase. More

Beyond my highest expectations Dave Townsend was the reason I came back to Murrieta BMW to buy another car. He is true to his word, and an expert when is comes to BMW's. He stays in Dave Townsend was the reason I came back to Murrieta BMW to buy another car. He is true to his word, and an expert when is comes to BMW's. He stays in constant connect, and makes your purchase easy and comfortable. No pressure, just true honest service. That's how a true quality salesman should be. Thanks so much Dave and Bmw Murrieta...... More

No pressure, personable and enjoyable purchase experience Everyone from start-to-finish at BMW of Murrieta took care of me and made me feel like my business was valued. Part of what prompted my purchase was m Everyone from start-to-finish at BMW of Murrieta took care of me and made me feel like my business was valued. Part of what prompted my purchase was my old E46 being on its last leg. Both the service and sales side handled the process smoothly of letting me know the options I had if I chose to go the repair route versus the new car route. In the end it made the most sense to go with a new 320i which I couldn't be happier with. Both David, Jolene in sales as well as Victoria in service took good care of me every step of the way. I would highly recommend BMW of Murrieta. More

Friendly and helpful Excellent customer service from start to finish. We love our new car and are so thankful for Dave and his assistance. Thank you from both of us. Excellent customer service from start to finish. We love our new car and are so thankful for Dave and his assistance. Thank you from both of us. More

Perfection Delivered To My Doorstep! By far, THE most flawless, personalized and speediest car buying experience of my life! Not only was my dream truck delivered to my driveway a day ear By far, THE most flawless, personalized and speediest car buying experience of my life! Not only was my dream truck delivered to my driveway a day earlier than expected, it was done so with unprecedented ease, service and kindness. Ryon, George, Thomas and Matt all provided the utmost care and consideration to my purchase as well as myself. Don't go anywhere else! More

Annoyed from this experience The buying experience was not bad, but the auto service experience was awful. It started off well, I had an appointment at 10:20AM for the oil change The buying experience was not bad, but the auto service experience was awful. It started off well, I had an appointment at 10:20AM for the oil change and first 10,000 service in which I arrived early at about 10:10AM. I was greeted as I dropped the car off, then headed to the lounge to wait. About 5 minutes later, my service advisor Brandon came in to get me. We went over to his workstation to discuss the service details and I was off to wait for my shuttle service home since the estimated service time is 2-3 hours. As I entered the customer waiting area, the front desk representative (I forgot her name) walked over to confirm where in Murrieta I was heading. I told her it was up Winchester, near the French Valley Airport. She said okay, and walked away. I sit in the waiting room for about 25 minutes while others enter/leave, and wondered what had happened to the shuttle service to take me back home. I finally walked over to the desk to ask the rep where the shuttle was. In a somewhat unapologetic tone, she answered there was a family of 5 and two shuttles had to be used to drop them off. She didn't know when they would be coming back. I sat and waited another 20-25 minutes, at this point it was almost an hour, about 11:25AM, and still no shuttle. Another customer had entered the room, and her service advisor told her to wait a bit and get refreshments, the shuttle will arrive soon. I started to talk to her, as well as another customer about how I have waited an hour now and there was no shuttle. I vented a bit about how rude it was, for someone to drop a car off with 5 people, and how this dealership did not handle the wait for everyone else properly. Only then, as I was venting did the front desk rep recognize how upset and annoyed I was and walked over to apologize. She then said a shuttle did return, but it was not in service. Not long after, the shuttle finally arrived, and after the driver took a brief break, asked the customer who entered long after me where she was going. She was going around the block over on Diaz Rd and Winchester where her business is located. So now, after having already waited over an hour, I have to wait again in the shuttle as he dropped her off before driving to drop me off. I did not arrive home until 12 noon. Never have I had such a disrespectful experience from BMW as this before. My father has an X5 and since 2001, I have taken it in for service at BMW Ontario and they always had a shuttle service running on-time. And even when a shuttle is late, I am always kept up to date with arrival. I have never had to wait for over an hour for a shuttle. Communication is definitely an issue here with this BMW. I should have been informed immediately if there was a delay in the shuttle service. And, how is it that, because there was a family of 5, a second shuttle was rendered to drop them off, but returns and does not bother to consider other people waiting? Then, when you have customers waiting, the closer in location takes precedence over the one who has waited longer? This is a total lose-lose situation, mostly on my behalf, and I do feel like anyone there cares. In fairness, once told of this situation after the fact, he did offer a free gas fill up or something, but honestly, that doesn't make up for this. I am still waiting for a formal apology from them, since I did send an email to their team. More