BMW of Murrieta

Wonderful experience Knowledgeable, patient and professional! David was able to put me at ease while shopping for a CPO and helped me make an informed decision that was be Knowledgeable, patient and professional! David was able to put me at ease while shopping for a CPO and helped me make an informed decision that was best for my family. More

Knowledgeable Salespeople Very helpful and knowledgeable staff. Tried to set us up with the best car for our budget. Showed off all of the key features of the car even though i Very helpful and knowledgeable staff. Tried to set us up with the best car for our budget. Showed off all of the key features of the car even though it was not a BMW More

Great experience Very fast, upsells weren’t too aggressive, and I got an awesome deal. I would recommend them if you know what you want, and Dave is a straight shooter Very fast, upsells weren’t too aggressive, and I got an awesome deal. I would recommend them if you know what you want, and Dave is a straight shooter. More

5 Star service Carl and the staff at BMW provided 5 star service and went above and beyond. This is my 7th BMW and by far this last purchase was my best experience b Carl and the staff at BMW provided 5 star service and went above and beyond. This is my 7th BMW and by far this last purchase was my best experience buying a vehicle. Much kudos and accolades for a job well done BMW Murrieta! More

Highly recommend Dave Townsend I generally dread the usual stress associated with securing a new lease. However, Dave Townsend made the experience of getting a new lease incredibly I generally dread the usual stress associated with securing a new lease. However, Dave Townsend made the experience of getting a new lease incredibly effortless and surprisingly pleasant for me. The whole thing was done electronically. Dave was able to find the car I wanted, run the numbers, walk me through the application process - all within an hour. And a few days later, I had my dream car delivered after I got home from work. He even took the time to highlight the key features (this is my first BMW). Overall, this was the easiest lease I've ever had. I highly recommend Dave. He is very knowledgeable, dedicated and genuinely cares about his work. More

HIGHLY recommend Joe Garcia I have known Joe Garcia for many years. He is always pleasant, professional, and accommodating. I have also been dealing with BMW of Murrieta for year I have known Joe Garcia for many years. He is always pleasant, professional, and accommodating. I have also been dealing with BMW of Murrieta for years as well having bought several BMW's through Joe. Although I left the Temecula Valley area, I still pass other dealers to return to Murrieta. BMW of Murrieta makes you feel like 'home', whereas most dealers you dread the thought of stepping on the lot. I can not say enough about how highly I recommend Joe Garcia and the BMW of Murrieta family. More

Easy, Efficient, & Satisfying This dealership was big, clean, great layout. Happy, helpful employees. They listen to what you want and accommodate to you. Great first time buying e This dealership was big, clean, great layout. Happy, helpful employees. They listen to what you want and accommodate to you. Great first time buying experience. More

I don't trust them I recently brought my BMW in to Murrieta BMW for lease return pre-inspection. I was told that the rear tires needed to be replaced. Since I only put I recently brought my BMW in to Murrieta BMW for lease return pre-inspection. I was told that the rear tires needed to be replaced. Since I only put 7400 miles on the car in over two and a half years, this made no sense to me. The girl that did the inspection didn't have any answers so my husband emailed Joe Garcia hoping he could help us look into why or how this could happen, thinking that the tires may be faulty. Joe initially gave my husband a difficult time explaining he was a lease liaison and that tire service and such wasn't his job. He eventually agreed to speak to Victoria Guthery since our car was in for service that day and ask her to have a mechanic look at the tires. A short time later Joe called my husband saying that THREE mechanics inspected the tires and they ALL agree that the abnormal wear was due to jackrabbit starts. This is concerning because I have not and do not do jackrabbit starts. I didn't even know what one was until my husband explained it to me. I'm a middle aged mom that drives her daughter to and from school and does household errands. I'm not some teenager going on joyrides or speeding from light to light. After Joe told us about this I decided to look at the tires myself and did some research to figure out why they would think this. I read that there would be extra wear on the engine and gas mileage would be excessive- neither is true. Also, with jackrabbit starts on a rear wheel drive the rear tires would be significantly lower than the front. This is not the case since they told us one of the front tires is 3mm and the other 4mm, and it turns out that rear tires are also 3-4mm. I looked at the rear tires and discovered that the 2mm they measured is only in the center, which research tells me means that the tires had been over-inflated. I couldn't find anything to indicate that center wearing was due to jackrabbit starts. Since I've only ever had Murrieta BMW fill the tires, it must have been done by one or more of their mechanics. Why wasn't any of this mentioned after they inspected the tires? Since this was never reported to me and the fact that I don't do jack rabbit starts, I have to say that this is very suspicious. It really doesn't make sense that the tires wore out after 7400 miles, but instead of reasonable explanations or possibilities I'm told it's my fault for jackrabbit starts. Over-inflation is detrimental to the tires and can be dangerous. Not reporting the fact that the tires had been over-inflated is negligent. I explained all of this in a survey that they sent to me after my service visit but no one ever reached out to me. More

Murietta BMW made it happen I test drove the 2020 M340i at a different dealership near my home and loved it! They were unable to work out the #s to stay within my budget. I was I test drove the 2020 M340i at a different dealership near my home and loved it! They were unable to work out the #s to stay within my budget. I was giving up on getting the car when I called Murietta. I spoke to Jolene on the phone who was kind, detailed oriented and assured me they wanted to earn my business. She listened to my needs and was able get close to my budget. I drove over an hour to Murietta BMW and it was worth it! I met with Dave and he was courteous, knowledgeable, thorough, helpful and even though I switched colors and asked for a few other options he made it work! He made the whole transaction process easy and had me out the door in my beautiful, new BMW that evening. Best experience getting a new car. Highly recommend this dealership!! More

Best experience ever! This was the best car purchase/lease experience ever! Dave is extremely knowledgeable and was awesome to work with by finding me the car that had all This was the best car purchase/lease experience ever! Dave is extremely knowledgeable and was awesome to work with by finding me the car that had all the options I wanted. He kept me informed throughout the process and made the transaction easy. I will definitely be recommending Dave to my friends! More