BMW of Murrieta

Awesome experience I would highly recommended BMW Murrietta to anyone! I can't say anything bad about my experience here, from the beginning to end my car buying journey I would highly recommended BMW Murrietta to anyone! I can't say anything bad about my experience here, from the beginning to end my car buying journey was smooth sailing, my sales rep Dave Townsend made sure of that! I've purchased Several cars in my lifetime and hands down this was the easiest and friendliest car buying experience I've ever had!!! Please continue to keep up the awesome work!!!!! More

Quick to go back on their word! They backed out of an agreement to sell me a used car. They agreed to the deal on Friday evening, a wire transfer Monday was agreed would complete the They backed out of an agreement to sell me a used car. They agreed to the deal on Friday evening, a wire transfer Monday was agreed would complete the purchase, the sales manager sold the vehicle to someone else on Sunday. More

Great experience with 2015 X5 We recently brought a 2015 X5 and Carl Burt was our client advisor. He gave us great price with no hidden charges. We ordered our car. Carl was gui We recently brought a 2015 X5 and Carl Burt was our client advisor. He gave us great price with no hidden charges. We ordered our car. Carl was guiding us throughout the whole process. He went through all the features of the car and gave us some good advises. Carl was very friendly and helpful. I would recommend him to my friends and families. More

Best Experience I've had with a dealership ever! Buying a new vehicle can sometimes be intimidating. We've gone to many dealerships where you feel like the minute you step drive into their parking lo Buying a new vehicle can sometimes be intimidating. We've gone to many dealerships where you feel like the minute you step drive into their parking lot, their sales people swarm you like a feeding frenzy on shark week. BMW of Murrieta is the total opposite. They are very friendly, helpful and i felt like the price we paid for the vehicle and our trade in value was very fair. I didn't feel like we were taken advantage of nor pressured or rushed at all. Carl Burt, the Internet Client Adviser made all of our requests happen and really took the time to explain all the nifty features our vehicle had. He was a pleasure to deal and even went out of his way to accommodate for the wife's busy schedule. Overall i'm a very satisfied customer and highly recommend them! More

Worse Experience EVER!!! I buy a new car every two years, this was my first BMW and sadly a horrible experience. To sum it all up I will tell you the following. We were going I buy a new car every two years, this was my first BMW and sadly a horrible experience. To sum it all up I will tell you the following. We were going to buy a used BMW and test drove it, loved it. Turns out when looking at the Numbers a New car had better Incentives. The Sales Person showed us the new car completely covered in clear blue plastic inside and out. We NOT offered a Test Drive. We were NOT given the correct Manual. We were NOT given the second key to our car. But worse of all, he wanted to rush out so bad (six hours spent there) he did NOT give us a Walk around at delivery. Being new BMW, its quite a different car so a month later I still don't know how to use have of the features. The car also did not have all the features he promised. We were NOT shown or given the Sticker Window of the car... HE CRASHED our Trade in right in front of us at delivery. It took us two weeks to get a manual so I can figure out all the cool stuff my car does, and I am still waiting to meet with their BMW Genius person a month later so I can get a proper walk around. I felt NO special treatment, not to mention I have NOT gotten a single email or phone call from the dealership nor BMW. I've come to the conclusion my email was entered "incorrectly" since the sales person knew I would give him a poor review on the survey, which affects their compensation. I have heard wonderful things about the buying experience of BMW, it is sad to say that I did not experience this. I hope to in a couple of years when I'm ready to trade in this baby... for now, I have to say I absolutely love my car. The BMW line is a beauty of cars and will continue to purchase them, just not from here. More

Family environment The staff there is warm and friendly. I had an issue with my car and they went above and beyond what I expected. They upgraded my loaner to an X5. Th The staff there is warm and friendly. I had an issue with my car and they went above and beyond what I expected. They upgraded my loaner to an X5. Their rep Franky in Service volunteered to drive with me to check my car and was happy about it. The loaner car associateS always strive to have a nice loaner anytime I have to come in. Any issue you may have talk to the G.M Raymond guy treats you like family. More

Best experience of my life! After many years of pining away for a Mini Cooper,I had decided to bite the bullet,and purchase one. I was trading in my current vehicle,so I had a li After many years of pining away for a Mini Cooper,I had decided to bite the bullet,and purchase one. I was trading in my current vehicle,so I had a little "negative equity" I had been all over San Diego looking and trying to find the perfect car. Since my credit is a little less than spectacular,I was having a hard time. Also,I just kept hearing about this "negative equity",and how it's impossible to add to my new loan? I'd done it before so I wasn't understanding. Anyway,I almost went with another dealer that was great,and had shipped a vehicle to sd from la,but it didn't have everything I wanted. Plus,the APR was insane! I wanted the cooper,but I didn't want to go broke and homeless paying for it! That's when I found BMW OF MURRIETA! I had found a beautiful black on black 2011mini Cooper for such an amazing price,I knew this was it. Before I drove all the way up there,I wanted to make sure I wouldn't be turned down. I had spoken with Carl Burt,and we did all the loan info over the phone,and by noon,he had given me the news that this was happening! He was wonderful! Most salesman will tell you anything just to get you in the dealership,but Carl made sure he had all the write information before I drove up there. He was amazingly patient,and kind! When I got there,I checked in with the receptionist,who was just the nicest thing ever! Everyone I came into contact with was so wonderful! Actually,this is the first time ever,that the General Manager,and the owner had come over to thank me for my business,shook my hand and genuinely was happy I was able to get my dream car! They were all so great. I can't wait to go back! More

Careful Purchasing a Pre-Owned Vehicle I purchased a BMW X3 2007 which was highly recommended from the entire staff because the previous owner works at the dealership. A week in a half late I purchased a BMW X3 2007 which was highly recommended from the entire staff because the previous owner works at the dealership. A week in a half later after purchasing the vehicle I had to bring it in for a software update and then a month in a half later their were safety issues with the vehicle. The service advisor said this car is not drivable it is not safe for your family. Long story short I brought vehicle two more times for major repairs and found out the previous owner returned the vehicle because he began having problems and since the manufacturer warranty was about to expire he traded in the vehicle. Hopefully the judge can see through their deceitful lies and plans to stick me with a defective vehicle. I know everyone is trying to make a living but selling me a defective vehicle knowing I have four small children is not okay. More

Outstanding Sales Experience on 535i lease When you go to BMW of Murriera, look for no one but Carl Burt. He is an outstanding sales man who will get you what you want. When you go to BMW of Murriera, look for no one but Carl Burt. He is an outstanding sales man who will get you what you want. More