BMW of Murrieta

I was very picky, looking for specifics - THEY DELIVERED! I walked into BMW of Murrieta 1 month before I purchased and received my vehicle. I was originally approached by John Hardin. He was very professional I walked into BMW of Murrieta 1 month before I purchased and received my vehicle. I was originally approached by John Hardin. He was very professional with a personable and trustworthy personality. The Certified Pre-Owned I was originally inquiring about was no longer available, but the search continued... I was extremely specific about what I wanted in a car, practically fully loaded with most of the bells and whistles... I kept visiting their website for a 3-series with those specific specs and finally found one at their sister dealership is Northern California. John and I kept in touch throughout the whole process. I didn't want to let the opportunity pass before the car sold, but because of the extent to how well these representative were trained, John was out of the office in training. Knowing how eager I was to finalize everything, John paired me with Ileen Garibay, who was as equally professional and trustworthy. She was so courteous and caring. My car was transferred from the other dealership to Murrieta. I scoped out the entire car, but sadly saw a chip dead center of the windshield. I let Ileen know and she was not hesitant to get the glass replaced immediately! Not sure if it was intentional, but they gave me a great loaner car in the meantime, very comparable to the same specs I was looking forward to having in my car, so I took advantage of learning the different technology, camera and driving modes. When I picked up my car I was already comfortable as a first-time BMW owner (: I couldn't have been happier to do business with such a professional team. My experience was exceptional from beginning to end. Everyone provided service that was above and beyond my expectations. From the representatives I encountered over the phone, in reception and even the gentleman at BMW Accessories store, I was very pleased and I would definitely recommend John Hardin and especially Ileen Garibay if you're in the Southern California area, in the market for a new or certified pre-owned BMW More

review Last week we walked in to BMW and were greated by Joe Garcia and was treated very well. He was professional and courteous. We later met Savanna Osborn Last week we walked in to BMW and were greated by Joe Garcia and was treated very well. He was professional and courteous. We later met Savanna Osborne and was also made to feel at home. Savanna Osborne was so professional and courteous throughout the whole experience. She treated me and my family like if it was her own. Later on we met the finance manager Renee who was so helpful. BMW is blessed to have some one like Savanna Osborne representing them. More

Great follow-up after finding the 428i equipped to my specs I checked several BMW dealers in SoCal for a 428i equipped to my specifications and found it at the one closest to my home. The staff is helpful and f I checked several BMW dealers in SoCal for a 428i equipped to my specifications and found it at the one closest to my home. The staff is helpful and friendly and my sales advisor, Ileen Garibay, made sure I was familiar with the many new features in the vehicle and then arranged a follow-up for my wife and me with their Technology "genius". We could not be more pleased with the decision to purchase at BMW of Murrieta. More

Best Service Advisor After a fonding a great salesperson when I bought my X535D I am so glad to have found Victoria Guthery as my service advisor. I am yet to find another After a fonding a great salesperson when I bought my X535D I am so glad to have found Victoria Guthery as my service advisor. I am yet to find another service advisor with her level of professionalism and ownership of the tasks at hand and get your vehicle fixed right the first time. Thank you Victoria More

Unable to release Seat belt Prompt and thorough service Hannah loveday recognized this was unusual and rather than make me wait a long time and then tell me they would have to Prompt and thorough service Hannah loveday recognized this was unusual and rather than make me wait a long time and then tell me they would have to take the seat out she quickly made arrangements for me to come back and get a loaner More

Excellent service experience I have been to the service department 3 times and each time they have met and exceeded my expectations. In and out quickly with all service needs tak I have been to the service department 3 times and each time they have met and exceeded my expectations. In and out quickly with all service needs taken care of. More

Great customer service. had my loaner car waiting for me and Chad Ludwig processed me in quickly. They fixed my car and I was a happy customer. They always take care of here had my loaner car waiting for me and Chad Ludwig processed me in quickly. They fixed my car and I was a happy customer. They always take care of here at BMW in Murrieta. More

Excellent customer service I must say that the service employees at this dealer are amazing, especially Victoria Guthery, her personality always puts me in a good mood. She is I must say that the service employees at this dealer are amazing, especially Victoria Guthery, her personality always puts me in a good mood. She is always happy and very helpful. More

Service was excellent Hannah Loveday has been the best service advisor I have dealt with. She keeps you up to date on the status of your vehicle. She is also very easy to g Hannah Loveday has been the best service advisor I have dealt with. She keeps you up to date on the status of your vehicle. She is also very easy to get a hold of and actually calls back in a timely manner, unlike one other female that I had previously worked with (don't want to say names). I hope I work with no one else in the future. More

Excellent Service 10/9/2015 BMW of Murrieta provides excellent service. The team is proficient, courteous and responsive. Each time I have required service I have 10/9/2015 BMW of Murrieta provides excellent service. The team is proficient, courteous and responsive. Each time I have required service I have been able to schedule a timely and convenient appointment. On two different occasions I called and a service representative provided instructions (during the call) that enabled me to perform a challenging function I could not resolve alone using the vehicle manual. Service is always complete, expeditious. I appreciate that transportation or loaner vehicles are also provided when necessary. I continue to be impressed by the quality of service and personnel. From sales and financing representatives with whom I have interfaced (Roy Cronk and Renee Santos, respectively); to service, (Ryan Cornille, Hannah Loveday, Victoria Guthery, Carol Tilton); and the courteous individuals that assisted me during the drop-off and pick-up process, the people are top notch! Ryan Cornille has been particularly helpful and responsive. I highly recommend BMW of Murrieta to family and friends. More