BMW of Murrieta

Excellent service, Hannah Loveday is a great service rep. Excellent service and Hannah Loveday is an great service rep. Hannah is very knowledgeable, timely and Hannah does an excellent follow-up to insure y Excellent service and Hannah Loveday is an great service rep. Hannah is very knowledgeable, timely and Hannah does an excellent follow-up to insure you are are satisfied with the work done and the service support. More

Excellent service and friendly people Victoria Guthery in the service area always goes over the top to provide the very best service. The store is always very clean and my car is highly ma Victoria Guthery in the service area always goes over the top to provide the very best service. The store is always very clean and my car is highly maintained. When I bought my Acura the Service Manager was very rude on a repair I did not cause. Not so at BMW Murrieta. They know how to take care of you and make the experience fun. More

I was very picky, looking for specifics - THEY DELIVERED! I walked into BMW of Murrieta 1 month before I purchased and received my vehicle. I was originally approached by John Hardin. He was very professional I walked into BMW of Murrieta 1 month before I purchased and received my vehicle. I was originally approached by John Hardin. He was very professional with a personable and trustworthy personality. The Certified Pre-Owned I was originally inquiring about was no longer available, but the search continued... I was extremely specific about what I wanted in a car, practically fully loaded with most of the bells and whistles... I kept visiting their website for a 3-series with those specific specs and finally found one at their sister dealership is Northern California. John and I kept in touch throughout the whole process. I didn't want to let the opportunity pass before the car sold, but because of the extent to how well these representative were trained, John was out of the office in training. Knowing how eager I was to finalize everything, John paired me with Ileen Garibay, who was as equally professional and trustworthy. She was so courteous and caring. My car was transferred from the other dealership to Murrieta. I scoped out the entire car, but sadly saw a chip dead center of the windshield. I let Ileen know and she was not hesitant to get the glass replaced immediately! Not sure if it was intentional, but they gave me a great loaner car in the meantime, very comparable to the same specs I was looking forward to having in my car, so I took advantage of learning the different technology, camera and driving modes. When I picked up my car I was already comfortable as a first-time BMW owner (: I couldn't have been happier to do business with such a professional team. My experience was exceptional from beginning to end. Everyone provided service that was above and beyond my expectations. From the representatives I encountered over the phone, in reception and even the gentleman at BMW Accessories store, I was very pleased and I would definitely recommend John Hardin and especially Ileen Garibay if you're in the Southern California area, in the market for a new or certified pre-owned BMW More

Superb experience and pricing An outstanding customer experience. Worked with George (GSM), Thomas (Finance) and Dave Townsend (sales rep), and all did a fabulous job. Not only w An outstanding customer experience. Worked with George (GSM), Thomas (Finance) and Dave Townsend (sales rep), and all did a fabulous job. Not only were they very responsive, they met my price and even better. I ordered the car instead of purchasing off the lot, and George kept me updated on shipping and pushed to get delivery earlier. Everything was done professionally and couldn't have been better. As Siskel and Ebert used to say, "two thumbs up" (and if they had more thumbs, BMW of Murrietta would get them!). More

Excellent Service As usual, at this dealership, the service experience of my BMW was excellent. Hannah Loveday was very helpful and efficient and made sure that the se As usual, at this dealership, the service experience of my BMW was excellent. Hannah Loveday was very helpful and efficient and made sure that the service was performed correctly. Thank you, Hannah More

Great follow-up after finding the 428i equipped to my specs I checked several BMW dealers in SoCal for a 428i equipped to my specifications and found it at the one closest to my home. The staff is helpful and f I checked several BMW dealers in SoCal for a 428i equipped to my specifications and found it at the one closest to my home. The staff is helpful and friendly and my sales advisor, Ileen Garibay, made sure I was familiar with the many new features in the vehicle and then arranged a follow-up for my wife and me with their Technology "genius". We could not be more pleased with the decision to purchase at BMW of Murrieta. More

review Last week we walked in to BMW and were greated by Joe Garcia and was treated very well. He was professional and courteous. We later met Savanna Osborn Last week we walked in to BMW and were greated by Joe Garcia and was treated very well. He was professional and courteous. We later met Savanna Osborne and was also made to feel at home. Savanna Osborne was so professional and courteous throughout the whole experience. She treated me and my family like if it was her own. Later on we met the finance manager Renee who was so helpful. BMW is blessed to have some one like Savanna Osborne representing them. More

Excellent service experience I have been to the service department 3 times and each time they have met and exceeded my expectations. In and out quickly with all service needs tak I have been to the service department 3 times and each time they have met and exceeded my expectations. In and out quickly with all service needs taken care of. More

Great customer service. had my loaner car waiting for me and Chad Ludwig processed me in quickly. They fixed my car and I was a happy customer. They always take care of here had my loaner car waiting for me and Chad Ludwig processed me in quickly. They fixed my car and I was a happy customer. They always take care of here at BMW in Murrieta. More

Unable to release Seat belt Prompt and thorough service Hannah loveday recognized this was unusual and rather than make me wait a long time and then tell me they would have to Prompt and thorough service Hannah loveday recognized this was unusual and rather than make me wait a long time and then tell me they would have to take the seat out she quickly made arrangements for me to come back and get a loaner More