BMW of Murrieta

No Hassle service Victoria Guthery is my customer service representative at BMW Murrieta. She always makes getting my service done hassle-free. It is a pleasure doing Victoria Guthery is my customer service representative at BMW Murrieta. She always makes getting my service done hassle-free. It is a pleasure doing business with her. More

Outstanding service Victoria Gulthy possesses great customer service, she is always been my service representative at BMW of Murrieta and always will be. She always has b Victoria Gulthy possesses great customer service, she is always been my service representative at BMW of Murrieta and always will be. She always has been honest and up front. More

You guys are awesome Thank you Robert Gutierrez , for helping me to have my dream car. BMW Murrieta Excellent service Just like always. I been coming to this place for a Thank you Robert Gutierrez , for helping me to have my dream car. BMW Murrieta Excellent service Just like always. I been coming to this place for a long time and i love it ;) THANK YOU More

A good team, very diligent and caring service I do want to thank BMW of Murrieta for their service and excellent staff. I have been driving BMWs for almost 15 years now and have noticed inconsiste I do want to thank BMW of Murrieta for their service and excellent staff. I have been driving BMWs for almost 15 years now and have noticed inconsistency of service in several places. The Murrieta location is relatively new and has tried to be as accommodating and serviceable as possible with customers. The staff goes all out to make sure we are satisfied with the service and that we leave happy and confident that they have done their best. I do appreciate their diligence and send them a warm Thank You. More

I was very satisfied over all Mr Orroyo Charles was a complete gentlemen and show great knowlegde to me on all my questions thank yoy Mr Charles ,I would be very happy to refer thi Mr Orroyo Charles was a complete gentlemen and show great knowlegde to me on all my questions thank yoy Mr Charles ,I would be very happy to refer this dealership to others,as well as to Mr Charles,again Thank You Mr Charles More

Very knowledgeable and professional. Ileen Garibay was our sales representative and was outstanding in helping us select a car. Very knowledgeable and professional. We had already decide Ileen Garibay was our sales representative and was outstanding in helping us select a car. Very knowledgeable and professional. We had already decided what we wanted before arriving at the dealership and Ilene, with some diligence, was able to find a car that satisfied our requests. Overall, the whole dealership is top notch and everyone we met exemplified professionalism, product knowledge, and friendliness. We were able to meet and chat the owner which was an extra bonus to our whole buying experience. More

Love Murrieta BMW! Excellent service from the moment I drove up till I left. Victoria Guthery was outstanding as was everyone else. Thanks for making it so effortless Excellent service from the moment I drove up till I left. Victoria Guthery was outstanding as was everyone else. Thanks for making it so effortless to get my car serviced!!! More

Ileen Garibay is the BEST!! I have to say that I drove from Orange County to Murrieta which was one and a half hour and Ileen Garibay made my time SO worth. I had 3 BMWs for th I have to say that I drove from Orange County to Murrieta which was one and a half hour and Ileen Garibay made my time SO worth. I had 3 BMWs for the past ten years but I'll go to Murrieta one for my future BMWs. She treats customers with honesty which caught me. I've been dealing with many dealers and she was the best sales person so far. Thank you for your help. More

Robert Gutierrez is a great sales person Robert Gutierrez was extremely helpful. He went over and above his responsibility to ensure that I was happy with the purchase of my car. Even after t Robert Gutierrez was extremely helpful. He went over and above his responsibility to ensure that I was happy with the purchase of my car. Even after the sale he was happy to assist me with post sales issues. Great service from and great sales person. More

Service is decent, Sales defend their interest recklessly I will be as objective as possible. I've had a lease through BMW Financial and was wondering if I could trade in for a decent car at a decent monthly I will be as objective as possible. I've had a lease through BMW Financial and was wondering if I could trade in for a decent car at a decent monthly payment. My credit was "approved" since I made all my payments on-time. Joe Garcia was excellent at providing me with alternatives within the restrictions I provided. However, when I requested clarity regarding how they were calculating the monthly payment on the possible new lease: they failed, and they failed miserably, professionally and personally. By "them" I mean the other two staff members from the finance department that joined them in "trying to clarify" the monthly payment breakdown. The woman even contacted the BMW dealership where I got my first lease to confront them about leasing an older car. BMW of Murrieta alledgely does not lease older cars. I continued to press on the inconsistencies with the sticker price and how they were calculating it into the monthly payment. And again they failed at clarifying it to me. Instead, they kept dodging it and tried to lead me off topic into a different number or scenario. I insisted in getting clarification about the residual percentage and the sticker price and they continued to dodge. Side note, I am texting the original BMW rep that got me the first deal at the other dealership and my friend who is a consumer law attorney (so they can guide me through the process). My synthesis: I understand they are trying to make money, I get it. However, what I find particularly wrong is their misleading and intimidating ways. Instead of educating me about the process, they opted to intimating me by grouping up and trying to "sweeten" things up (the older guy offered me a Starbust, seriously, thats offensive,) and lying about numbers. I was trying to engage them in negotiation, but instead they opted to mislead me and intimated me. That's is just wrong! Morale: Understand how monthly lease payments are calculated. And negotiate the "sticker value" of the car, always! And ask to see the breakdown of the payment plan, so you can see the residual percentage and money factor. Knowledge is power! The more you know the more you save (the less you get screwed?) TSK TSK BMW OF MURRIETA, I am truly disappointed. The way YOU treated me is an insult to my intelligence. I will still take my car for free car washes and service tho!!! So far, service dept. has been good, hence; the 1 star. Otherwise, I would have vote a zero star. Hope this helps, world! Stay empowered. More