BMW of Murray

Unfocused - Lack of competition probably makes them lazy It's very strange this place has such high reviews. From purchase through service we haven't experienced any real effort on behalf of this dealer. My It's very strange this place has such high reviews. From purchase through service we haven't experienced any real effort on behalf of this dealer. My guess is its because they are the only BMW dealership in the state and they don't have to do much of anything to acquire or keep customers. If you want a BMW in Utah this is it. The sale was a constant push from our side if you can believe that. Hard to get any negotiation going at all. During the first week of ownership we had an equipment question that we found our own answer to online after getting the run around from the service department. They wanted to install new parts on a brand new car when really it ended up being only a matter of reading the manual. We were told by the Genius that we had options we don't have. We've placed parts orders directly for accessories that were never actually ordered. We've ordered accessories online with supposed two-day shipping that took a week and a half to travel less than 4 miles. Basically, every interaction we've had has been a lesson in communication and patience. Set your expectations real low and you might get through a transaction here without walking away confused or angry. More

330i oil leak problem !! I will never return to this dealership again and I caution others to avoid the service department at all costs. Their service serivice department was I will never return to this dealership again and I caution others to avoid the service department at all costs. Their service serivice department was a complete joke and makes the entire dealership look bad. The diagnostic was really bad in my car ! After back and for with the problem , finally Was repaired . When I pick up the car ,I notice they crack my front bumper , they say nobody did that damage. Service manager told me that! He told me he don't need my business ! To go somewhere else just like that!! More

A low key and enjoyable experience I recently bought a very clean used Toyota Tacoma at BMW of Murray. My client advisor, JoAnna Rich was courteous, efficient and professional from st I recently bought a very clean used Toyota Tacoma at BMW of Murray. My client advisor, JoAnna Rich was courteous, efficient and professional from start to finish. I highly recommend her to anyone in the market to buy a vehicle. Paperwork was done quickly, the truck was detailed and I was on my way. Yes, buying a vehicle can be a low key and enjoyable experience! More

Thanks This is the second car that we have bought from Ryan Roosendaal and this dealership. Ryan makes the car buying experience fun again. Non-pushy, friend This is the second car that we have bought from Ryan Roosendaal and this dealership. Ryan makes the car buying experience fun again. Non-pushy, friendly, professional, and very knowledgeable, my wife and I felt very comfortable in our car buying experience. We will be sure to recommend you and your dealership to all our friends. Jeff and Lissa Thank you Ryan and BMW of Murray More

Excellent customer service We have purchased two vehicles from Bmw of Murray and we had such great service with my Jeff and not rushed very knowledgeable we have recommended mr We have purchased two vehicles from Bmw of Murray and we had such great service with my Jeff and not rushed very knowledgeable we have recommended mr Jeff to other friends of ours that they end up buying a vehicle from him also jystcwant to say thank you and appreciate your knowledge and great customer service you don't see that vey ofyen these days . More

New M5 Robert Clark delivered again! Second M5, along with other purchases from Robert and BMW of Murray. Rob is absolutely the best salesman I have ever d Robert Clark delivered again! Second M5, along with other purchases from Robert and BMW of Murray. Rob is absolutely the best salesman I have ever dealt with. Very honest, responsive and knowledgable. He found exactly what I was looking for and when the car was ready, he made the whole thing happen in a matter of minutes. Thanks again for making this an easy purchase and wonderful experience. More

New car purchase Just bought my second car from BMW of Murray with Chris Durr, awesome experience, again. Will definitely recommend him & BMW of Murray to my friends a Just bought my second car from BMW of Murray with Chris Durr, awesome experience, again. Will definitely recommend him & BMW of Murray to my friends and clients. Love my new car!Zoom zoom! More

Excellent Car Buying Experience This was by far the best and easiest car buying processes I've experienced. There isn’t much stress involved here like there typically is with most ca This was by far the best and easiest car buying processes I've experienced. There isn’t much stress involved here like there typically is with most car buying processes, it felt like a very laid back approach. I worked with Weston Firmage and Chris Durr, and they are top notch client advisors and I couldn't recommend them enough! I originally was looking at a Mercedes and was pretty much set on that was what I was getting, but I decided to take a look at a BMW even though I was certain I would get a Benz, but that changed very quickly after meeting with Weston and driving the X5. Based on the car, the exceptional customer service, and the incredible deal I received on an X5 I was sold on BMW. I looked at two different engine options and went back and forth between the two, they were very patient in my decision making on which model I wanted and it was all low pressure and very far from being pushy. They even sent me home with a demo car for the night. Once I decided on the car, it was prepared for delivery in no time. The purchasing process was by far the fastest and smoothest I've ever experienced. Weston had all the paperwork drawn up and ready for me to sign the second I walked in the door and he explained it all and we got through it very quickly. In past experiences I’ve had to go through the whole spiel with the finance manager of all the third party company options, services, protection plans, ect. Weston handled the whole entire process start to finish. He went over all the options with me and again there was no pressure to buy any of them and they were all offered directly through BMW instead of some strange unknown company. I was extremely pleased with the whole experience and would do it again in a heartbeat and would recommend Weston, Chris, and BMW of Murray to everyone!! More

Excellent service! Val Sehara is great! She keeps the customer's best interest in mind and keeps me coming back. The work was done quickly and I really appreciate gett Val Sehara is great! She keeps the customer's best interest in mind and keeps me coming back. The work was done quickly and I really appreciate getting a clean car back. More

Horribly inconvenient, every oil change takes 5-7 hours Jeris seems fine but working with the BMW service center is so inconvenient that I will never buy another BMW. I have dropped my car off for oil chan Jeris seems fine but working with the BMW service center is so inconvenient that I will never buy another BMW. I have dropped my car off for oil changes, with appointments, on several occasions and on each occasion the oil change has taken 5-7 hours to complete. What is the point of making an appointment with me if you can't get my car in for 5 hours? How do you think that impacts my day? More