BMW of Murray

High Quality BMW Service I have serviced 3 different BMW's at BMW of Murray and always received great professional service. Tara Fresquez has been a pleasure to work with. Tar I have serviced 3 different BMW's at BMW of Murray and always received great professional service. Tara Fresquez has been a pleasure to work with. Tara is always positive, attentive to customer needs and quick to inform the customer about the progress of the service work. More

Service Advisior Tara Fresquez is amazing!!! I wouldn't say that I am an overly demanding BMW owner, I know go figure, but I do expect my questions and calls to be returned promptly. In my past e I wouldn't say that I am an overly demanding BMW owner, I know go figure, but I do expect my questions and calls to be returned promptly. In my past experience with BMW of Murray, I would have to say that response time has been adequate but certainly not stellar by any means. That was until I was paired with Tara. She not only called me immediately, but even emailed and texted me when I was in Mexico on vacation to update me on things. She definitely goes above and beyond the call for service excellence. She's a keeper BMW of Murray. I will never have anyone other than her take care of my car. Great job Tara and keep up the good work!!! More

Alisa is the best! I have sent many different vehicles to Alisa Rigler over the years and I have always been pleased with my experience. Because of this, I refer many cl I have sent many different vehicles to Alisa Rigler over the years and I have always been pleased with my experience. Because of this, I refer many clients to work with her. She is always very accommodating, professional and kind. More

Great Service from the Service Department I was traveling and had to stop in for a non scheduled visit to the service department and was well taken care of and they even washed all the bugs of I was traveling and had to stop in for a non scheduled visit to the service department and was well taken care of and they even washed all the bugs of the car and made it look great. Thanks Ricardo for your patience and customer service. More

Great Adviser I always have a good experience with BMW of Murray, they take care my BMW 320 and always exceed my expectations. Very customer service oriented,Rick A I always have a good experience with BMW of Murray, they take care my BMW 320 and always exceed my expectations. Very customer service oriented,Rick Azevedo is very professional always listening my concerns making the service hassle free. More

Great Experience for my first time at BMW of Murray! This was my first experience with BMW of Murray and it was a great one!!! I realized I needed an oil change one morning and thought I would swing by This was my first experience with BMW of Murray and it was a great one!!! I realized I needed an oil change one morning and thought I would swing by without an appt to see if I could get it done that day. I was well greeted by multiple employees even with the construction their location is going on. I was quickly helped with a service manager and then Alisa in Service made a few calls and they were able to slip me in at that time while I waited. Alisa went out of her way to look up some extra accessories I have been wanting on my car while I waited. She ordered my touch up paint that I was needing as well. The waiting area was amazing with the best coffee machine I have ever had!!! I was super impressed with how well they wanted to take care of me and my car even though I didn't purchase my car from their dealership. I would recommend anyone to go to BMW of Murray! Be sure to ask for Alisa ;) More

A service manager that ensures high standards are maintained Things got bumpy with some recent work I had done there. Then Dave Hanson, the service manager, got involved and expressed a genuine interest in heari Things got bumpy with some recent work I had done there. Then Dave Hanson, the service manager, got involved and expressed a genuine interest in hearing my concerns and making it right. Even though he thought there was a possibility that he was giving a bit too much to appease me, he felt it was better to err on the side on caution than to leave me "holding the bag", This speaks volumes about his commitment to customer service and running an honest service department. More

Service Visit My recent visit was handled very professionally and with care. In the past, I have had some issues where loaners were not available and the interacti My recent visit was handled very professionally and with care. In the past, I have had some issues where loaners were not available and the interactions were less than desired for a luxury brand. They seem to have improved in this area and I will be watching how things go from here. More

Geoff took the high road while under fire I just purchased a 2017 M2, I called the dealership and stated talking with Geoff, I had a really nice trade but the used car manager gave me a very I just purchased a 2017 M2, I called the dealership and stated talking with Geoff, I had a really nice trade but the used car manager gave me a very low number. I was very let down and shared my thoughts with Geoff. I said goodbye and had already worked a deal up with another dealer. After thinking about my conversation with Geoff I decided to call him back. he got me an amazing deal and got it done fast. Today he is delivering the vehicle 300 miles to my house on his day off. Kudos to Geoff for doing an amazing job getting me taken care of. He knows how to put the customer first and I will recommend him as often as I can. More

Easiest purchase ever! I knew what I was looking for and found the perfect car for me, while browsing online for CPO. As soon as I submitted my inquiry, JoAnna responded wit I knew what I was looking for and found the perfect car for me, while browsing online for CPO. As soon as I submitted my inquiry, JoAnna responded within 5 minutes! She and I hit it off and really listened to what I was looking for. We were prequalified and had a proposal within an hour! We test drove the car yesterday and it was ours within 2 hours! I HIGHLY recommend JoAnna. She is professional, listens, responds immediately and truly cares about making her customers happy! More