BMW of Murray

I have had my BMW X3 for almost a year and it has been in the shop quite a bit. Luckily, I have dealt with Justin Rogers every single time. Justin is the sweetest guy in the world. I sadly look forward to br the shop quite a bit. Luckily, I have dealt with Justin Rogers every single time. Justin is the sweetest guy in the world. I sadly look forward to bringing my car in for repairs because I know I get to see a friendly face. Justin is very thorough and very knowledgable. He explains everything to me so I can understand exactly what the problems are. Justin has always had my car back to me on time and clean. I listen to his recommendations and trust them. I am glad I feel like I have a personal BMW rep just for me that knows my car better than myself. Best Regards, Lianna Ostler More

Owning a BMW is not just owning a vehicle but also the experience that comes along with it like every time I have visited the dealer ship for service. Their service department is like no other and I have experience that comes along with it like every time I have visited the dealer ship for service. Their service department is like no other and I have always been taken care of when I take my vehicle there. They are curtious, fast, and always up front with the information concerning my vehicle. They have never failed to contact me for information or for status. More

My name is Bill, and my wife and I purchased a new 2011 BMW 535i-X-Drive from Debbie just a few weeks ago, and I am writing to you now to let you know about a series of wonderful experiences we had in r BMW 535i-X-Drive from Debbie just a few weeks ago, and I am writing to you now to let you know about a series of wonderful experiences we had in relation to that purchase. First of all, I worked with Debbie over a period of several weeks as we went through the process of "Build Your Own" BMW so that the car we dreamed of getting would be exactly the one that would be ready for us upon delivery. Debbie was extremely knowledgable regarding all the various options that we could order, and she was able to answer a number of questions we had over the phone before we even came to your dealership. And when we did come in to test drive a new 5-Series, she was right there to help us with the test drive itself, and to help us finalize our interior and exterior color and trim selections. During the time we were there for the test drive, we also met Evan, who ended up being just as knowledgable as Debbie was, and who made several suggestions about how we could enjoy driving our car when it was delivered. In addition, after our car arrived Evan helped with the remaining paperwork, and took lots of time to explain how all the features of our new car worked. He also answered all the questions we had about it (there were many), and actually showed us how we could accomplish all the things we needed to do to get our car working the way we wanted (including pairing my iPhone, adjusting the vehicle settings, etc.) Needless to say, waiting for several weeks for our car to be custom built and delivered was frustrating but tolerable since we knew we would be getting exactly the car we wanted. To make things a little more bearable, Debbie kept us up to date on each of our new car's delivery milestones, so when the day finally came when our car was delivered, we came over to pick it up right away. Debbie arranged for almost all of our auto lease paperwork to be taken care of beforehand, so that our experience of picking up our new car would be as pleasant as possible. However there was just one flaw in the whole delivery process. While we had taken great pains to pick out exactly the wood trim we wanted for the interior of our car, what we was delivered was the metal M-Series trim that comes along with the M packages we ordered. When Debbie and Evan saw the metal trim instead of the wood trim in our new car, I suspect that they went into shock, but they did let us know about the problem as soon as we arrived, and we were able to sort out the problem right away. So that we could drive our new 535i off the showroom floor right away, Debbie and Evan promised us that they would get the wood trim we had ordered, and then all I would need to do would be to bring our new car back in and have the trim taken care of at a later time. They also promised that I would get a BMW loaner-car to drive while our new 535i was being repaired to minimize the inconvenience of it being in the shop for a while. The replacement wood trim parts came in quickly, and I scheduled a time when I could bring in the car to have it installed. I dropped the 535i off early in the morning on January 31st, and picked up the loaner car as promised and then drove it to work. I planned on driving the loaner car for two to three days while my wood trim was being installed, but I also hoped to get our new car back again as soon as possible, and that is where Justin comes into the picture. Justin had already been debriefed on the wood trim installation issue, so he was able to get me into my loaner car that morning and on my way to the office quickly. I left my cell phone number with him so he could let me know when my car would be ready, so when I received a call from him early that afternoon, I was hoping that he was calling to let me know that they were running ahead of schedule and would have have my car ready by the end of the following day (Tuesday) so I could pick it up on my way home from work that evening. However, I really suspected that he was calling to confirm that I would be able to pick up my car sometime on Wednesday, as we anticipated it might be, so I could arrange my schedule to pick it up then. What actually happened is that Justin called me that afternoon to let me know that the wood trim replacement work was already done and that my new car was ready to pick up whenever I wanted. What an incredible surprise!! I do not know the name of the service technician who actually did the work to swap out the metal trim and install the wood trim, but he (please let me know who he was) along with Justin need to be heartily commended (as do Debbie and Evan) for a job extremely well done and way above and beyond anything I expected. I immediately rearranged my work schedule and came over to pick up my car right away, and when I got there I was able to confirm for myself that the wood trim had actually been installed in just a few hours and that it looked fantastic! If you want an example that you can use for the rest of your sales and service teams of what a perfect customer experience looks like, then you can point to this one with great pride. Your team did an incredible job, and they should be recognized for the great work they did. I have told this story to some of my friends since it is such a great one, and I will continue to do so whenever I get a chance. It's wonderful to know that there are excellent businesses out there that are truly customer focused, and I'm delighted to have become involved with one of them. Thank you for putting together such a great organization at your dealership and for giving them the opportunity to do such great service for their customers. More

My experience with BMW of Murray was outstanding!!! The new management has brought me back to this dealership. They are courteous, knowledgeable and professional! The sales manager, Scott Simpson, was ex new management has brought me back to this dealership. They are courteous, knowledgeable and professional! The sales manager, Scott Simpson, was extremely competent and professional! I highly recommend this dealership! More

We have owned two BMW's both have been serviced at BMW of Murray and the 07 we bought from BMW of Murray. We have found the dealership easy to work with, dependable, concerned and informative. We will buy Murray and the 07 we bought from BMW of Murray. We have found the dealership easy to work with, dependable, concerned and informative. We will buy another BMW in the future and it will be from this dealership. More