BMW of Murray

Jeff was very helpful and kept me informed on the status of the car. I had to have it serviced at the last minute before a trip and he was able to get it done on time. He was awesome to work with. He also w of the car. I had to have it serviced at the last minute before a trip and he was able to get it done on time. He was awesome to work with. He also was able to help me with transportation while it was being worked on. More

After a miscommunication with the service phone answerer about coming in right away. (I had to come back the following Monday), everything went well. Chris made sure that I was kept up to date on the status about coming in right away. (I had to come back the following Monday), everything went well. Chris made sure that I was kept up to date on the status of my service -windshield wiper fluid not coming out on freezing day — that following Monday. The shuttle was there to take me to and from my work too. Overall it was a very stress free day when my x5 was in the shop. I only wish that there were more vehicles to lend out. Otherwise I would give Chris gold stars in taking care of me. More

All of the people we worked with from the receptionist, to a helpful salesperson, to the three service men, were so friendly and knowledgable! They took the time to help us with all of our questions and n to a helpful salesperson, to the three service men, were so friendly and knowledgable! They took the time to help us with all of our questions and needs - and we didn't even buy the car from them! They went out of their way to make us feel that we were just as important as any other BMW owner or person who may be shopping for one, from their dealership. The follow-up from Jeff Jorgensen has been wonderful, as he is concerned with a part that is being ordered and repaired by a third party, due to an after market warranty that we purchased from our initial dealer! One word: SUPERB! More

Thanks, Chris, for offering me great customer service when I came in during my recent service appointment. You guys are sooooooooooooooooooooooooooooooooooooooooooooooo much more professional, friendly, when I came in during my recent service appointment. You guys are sooooooooooooooooooooooooooooooooooooooooooooooo much more professional, friendly, and nice to do business with than my previous dealership in the Rockville, Maryland (Can I say that?! HA!). Love that it's a breeze to drive up, get checked in, grab a cup of coffee, and then be taken home by your car service until my car is done. Also love that the dealership is so clean, the receptionist so welcoming, and that you even wash my car. Thanks! Sheri More

To Whom It May Concern: I drive a BMW X5 and have had To Whom It May Concern: I drive a BMW X5 and have had it for a couple of years. My service with BMW of Murray has been nothing short of excellent. To Whom It May Concern: I drive a BMW X5 and have had it for a couple of years. My service with BMW of Murray has been nothing short of excellent. My advisor has been Justin Rogers and he has been most attentive with my every service need. Always professional, kind, giving attention to detail and listening to what the problems or concerns with the car are. It is privilege to let his superiors know what a great employee they have in the young man. Best Regards, Bonnie More

I am a newcomer to the BMW scene. I just bought my first one in July of 2010. Since then I have had my car in once for warranty repairs, and again for damage caused by a collision. The BMW service departmen one in July of 2010. Since then I have had my car in once for warranty repairs, and again for damage caused by a collision. The BMW service department has provided me with a shuttle or loaner car on each occasion, and on both occasions they repaired my car on time. Getting your car serviced at the dealership is more expensive than other independent shop options, but it seems like the service advisors understand that and go the extra mile to make sure you are taken care of. More

I have owned many BMW I will always own a BMW. I love the car and the way it rides and looks, but another reason I will own a BMW is the excellent service I always get with Val Sehara and your dealership the car and the way it rides and looks, but another reason I will own a BMW is the excellent service I always get with Val Sehara and your dealership. I am always offered a loaner car and my car always gets fixed in the time I am told and it always get fixed the first time. It is returned to me clean and ready to go. Val Knows everything about BMW's and wants my car to be running at like new. I can't believe that other dealerships don't operate like your dealership then they would have customers loyal to them. It is a pleasure owning a BMW and knowing your there to help me with anything I might need. Val always is willing to teach about features that my car has as well. I give her an A+++ and your dealership the same. More

It was a great service appointment. I was in and out in under 30 minutes total, including drop-off and pick-up. The loaner vehicle was clean and perfect while I was without my vehicle. I have a maintenance under 30 minutes total, including drop-off and pick-up. The loaner vehicle was clean and perfect while I was without my vehicle. I have a maintenance package on my car, but would bring my car to the dealership even if I didn't. More

I just needed some routine maintenance work done on my car a couple of weeks ago. As soon as I pulled into the bay, someone was there to take my name and escort me to my service representative, Steve. I car a couple of weeks ago. As soon as I pulled into the bay, someone was there to take my name and escort me to my service representative, Steve. I've worked with Steve several times in the past and he is always exceptionally friendly, courteous, and helpful. He goes above and beyond in answering any questions I have and making sure my car is ready as soon as possible. I also appreciate the assistance from the receptionist. She considerately offers a beverage or snack and her demeanor is always cheerful and welcoming. Although I never like having to take my car into the shop for any reason, Steve and the other BMW representatives I've worked with make the experience a very pleasant one. Diana More

I have recently come out of BMW warranty and picked up a 3rd party warranty for going forward. There were some issues with this recent repair working with the insurance company and Jeff was wonderful. I v 3rd party warranty for going forward. There were some issues with this recent repair working with the insurance company and Jeff was wonderful. I very much appreciate the service I receive every time i have my car in. Devon Quinn was also very attentive. he obviously loves his job. Thanks, Larry Pinnock More