BMW of Murray

We have bought several cars from Dan Ellis over the years. He is consistently responsive, knowledgeable, professional, easy to deal with, and fair. He goes out of his way to accommodate our schedule years. He is consistently responsive, knowledgeable, professional, easy to deal with, and fair. He goes out of his way to accommodate our schedule and to answer all of our questions. For example, he was most helpful in getting us trade-in information and discussing the implications of our selling our current car ourselves. In my most recent purchase of the new X3, Dan spent an inordinate amount of time going over all of the features in the car to ensure that I would be set even before opening the owner's manual. He set up my phone on the car's blue tooth system and followed up to answer some open questions on its use. He is delightful to work with and made this purchase easy and stress-free! And I love my new car... More

Took delivery in Munich Germany. It was a fantastic experience. They set everything up for me. It went smoothly. Lots of fun, and a factory tour too. Took 8 weeks for the car to get back to Utah. Deale experience. They set everything up for me. It went smoothly. Lots of fun, and a factory tour too. Took 8 weeks for the car to get back to Utah. Dealer detailed the car, and gave it to me in perfect condition. David was super to work with. Ditto for Dan too. More

Steve Smithson is a true professional. Steve has always has answered any questions that I have had regarding the servicing of my car. My only complaint is that I feel the price for a simple oil change i has answered any questions that I have had regarding the servicing of my car. My only complaint is that I feel the price for a simple oil change is too high, even with the discount that I was given. More

I have dealt with BMW of Murray for over 10 years, regularly interacting with sales, service, and parts departments, and have been consistently impressed with their customer service approach. On th regularly interacting with sales, service, and parts departments, and have been consistently impressed with their customer service approach. On the sales end, Robert Clark has facilitated 5 or more purchases, and has always made certain that I understood everything I needed to for the transaction to conclude successfully. In particular, he's gone the extra mile to make sure that I got the most competitive pricing possible, both on the actual vehicle pricing and the terms of several leases. In addition, he is the extremely rare car salesperson who knows everything about all the vehicles he represents, and presents his knowledge in a user-friendly, hands-on way that really comes through on a test drive. Finally, when Robert delivers a car, he budgets all the time necessary to allow a customer to learn the vehicle's systems, and even attends to small details such as getting satellite radio set up, hooking up Bluetooth phones, putting your home on the navigation system, etc. Robert is a consummate professional, which is why he has a loyal customer base who wouldn't think of buying a car without speaking with him. In the service department, I've had the great pleasure of working with Jeff Jorgensen for the past 6 or 8 years. Jeff is incredibly busy, and yet always slows down enough to take the time to explain everything he needs to for the customer to be satisfied, whether that's the actual issues with the vehicle, or scheduling conflicts, or the paperwork and invoice. Whenever I leave a voicemail for Jeff, I'm always surprised at how quickly he returns the call, usually within minutes. Jeff is also very diligent at making sure that he does everything possible to make a car dealership visit - nobody's idea of a fun time! - an enjyable one. He seems to really "get" that the sales department may sell the 1st car to me, but it is the service department that sells the 2nd, 3rd, and so on. More

We found Mr.Gray to be helpful and willing to work with us on the purchase of a new car. While this was a cash purchase, we found the sale approval process to be cumbersome and time consuming. However, in us on the purchase of a new car. While this was a cash purchase, we found the sale approval process to be cumbersome and time consuming. However, in the end Mr gray prevailed over the dealer process. More

My experience with BMW has been exceptional. I won't consider buying any other car in the future, but a BMW. I generally take my car in on a monthly basis to be detailed and Steve my service advisor has consider buying any other car in the future, but a BMW. I generally take my car in on a monthly basis to be detailed and Steve my service advisor has always provided me with the best service I could ask for. I have never left disappointed or had to wait to get my car in. I tell many of my friends and family about the advantages of owning a BMW for not only an amazing performing car, but also the superior customer service given at their deanships. I appreciate Steve's efforts in always taking care of me and assisting me in whatever I need. His service efforts have been above and beyond! More

Our family has purchased seven cars from this dealership, including two Mini Coopers. From our experiences over many years we have come to trust the service department and technicians. Justin not only solved including two Mini Coopers. From our experiences over many years we have come to trust the service department and technicians. Justin not only solved several problems for me on this visit but jumped my friend's car whose battery died when dropping me off... and her car isn't even a BMW! I am a fan for life. More

Justin was great to work with. He kept me informed of the status, the approximate cost of the service, and I felt very confident that the issues that I was having were resolved. I hope the next time I come status, the approximate cost of the service, and I felt very confident that the issues that I was having were resolved. I hope the next time I come in, which I absolutely will, I get to work with Justin. More

Both my wife and I have BMW's. Most of our interaction with BoM is with the service department. I have been fortunate enough to get to know Dave Hansen, the service mananger, Jeff Jorgensen, the SA, and t with BoM is with the service department. I have been fortunate enough to get to know Dave Hansen, the service mananger, Jeff Jorgensen, the SA, and the best service tech in the business, Jeremy Robinson. Granted, the cars don't need service that often, but when they do, we always go to Jeff, and then request Jeremy to do the service/repair. We have had very positive experiences with both of these gentlemen. The cars are always done when stated, they are washed and vacumed out, and all work done. I have been driving BMW since 1979, and have had a long and positive relationship with BoM. Theymake it very hard to buy another brand of car. First class, professionals I recommend them highly to anyone who asks. More

I have purchased two BMW's from BMW of Murray and found them to be competitive in pricing, professional and most important their service department and my service representative is the best that I have had them to be competitive in pricing, professional and most important their service department and my service representative is the best that I have had in buying automobiles for the past 45 years. I can buy almost any automobile that I want and I keep coming back to this dealership because of the high quality service that I get from Val Sehara in the service department and David in Sales who is always willing to assist in any way possible. I recommend my co workers and business associates because of my experience with BMW of Murray and will continue to do so. Best dealership and brand that I have been associate with in all these years. The truly have not forgotten how important the customer is. Kurt Larsen More