BMW of Murray

I recently went in to this dealership looking for a new car. I was instantly greeted by Ben and asked if I needed any assistance. He allowed me to look around myself, but would continue to check on me to m car. I was instantly greeted by Ben and asked if I needed any assistance. He allowed me to look around myself, but would continue to check on me to make sure I didn't have any questions. He was able to answer all of my questions and let me take the BMW I was interested in for a test drive. I was instantly sold! I loved everything about the car and how it drove. Ben was able to help me get the car that I wanted while staying within my budget. I was very pleased with my experience at BMW of Murray and would highly recommend it to any of my family and friends. More

I was getting a remote battery warning and called Justin Rogers. He told me I could come right into the dealership. As I drove into service he looked up from his desk and waved to me - small thing, big imp Rogers. He told me I could come right into the dealership. As I drove into service he looked up from his desk and waved to me - small thing, big impact. then he met me at the door. He took my key as well as my husband's, suggested we make ourselves comfortable and he would come find us. A short time later he returned our keys and mentioned he had our car washed (nice!). I have worked with Justin before and have his direct line and email. He is always responsive and makes me feel like I am his most important client regardless of the issue. More

My 2006 BMW needed a fairly standard piece of maintenance completed. Justin had me and my car in and out of the shop quickly and perfectly. He was friendly, thorough, and ensured me and my care left in much completed. Justin had me and my car in and out of the shop quickly and perfectly. He was friendly, thorough, and ensured me and my care left in much better shape than we arrived! I informed Justin that I would be taking a road trip in a few days, so in addition to making sure the minor maintenance was completed effectively and on time, he also ensured that my car overall was in top condition to leave on the road trip. Justin is fantastic! More

I came in to have my BMW serviced and thinking I needed brakes. I was directed to James Duran and could not ask for better service. James had eye to eye contact, friendly and felt very comfortable knowing brakes. I was directed to James Duran and could not ask for better service. James had eye to eye contact, friendly and felt very comfortable knowing that my car was in good hands. When James called me several hours later and said my car was ready, I asked him what was needed on our car. James said the car did not need anything but had suggested before that we get our emissions and safety done. I was extremely impressed as that saves me time in dealing even down to the sticker. Our car was washed and our floor mats were cleaned. We couldn't have asked for better service. My husband and I both were so impressed with the honesty and integrity of this fine man. When we are ready to purchase again, I have told my husband I wanted a different car just to have a change, but after our experience in working with James, I am definitely considering BMW again. Thanks James and BMW of Murray for the service and integrity you provide. More

Steve Smithson and Daniel Barnes have been my service advisor and technician for the last 5 years. They are both very knowledgeable, friendly, trustworthy, and have consistently delivered outstanding se advisor and technician for the last 5 years. They are both very knowledgeable, friendly, trustworthy, and have consistently delivered outstanding service and quality work. I would absolutely refer my friends and family to these two hardworking individuals. They deserve to be recognized! Thank you! More

Justin has gone above and beyond to make us happy. He has taken great interest to make sure that all of our problems are resolved to the fullest in a fair and accurate manner. taken great interest to make sure that all of our problems are resolved to the fullest in a fair and accurate manner. More

Justin is easy to work with, and he is interested in making sure my car needs are taken care of to my satisfaction. I appreciate his keeping me informed on the status of my car while being serviced. making sure my car needs are taken care of to my satisfaction. I appreciate his keeping me informed on the status of my car while being serviced. More

Each of my trips into the dealer I have always been treated very well. Steve Smithson has been exceptional in taking care of me and making sure that the work is completely done in a timely manner. If treated very well. Steve Smithson has been exceptional in taking care of me and making sure that the work is completely done in a timely manner. If I have one complaint it is that pricing seems a bit high, but then again we can not expect the work to be done for free. I care and freindliness of Steve will keep me coming back to the dealer for my next service or repair work. More

I took my car in for a couple of minor items which were promptly fixed. The service department also found two major problems and was able to find parts and quickly repair the car. James Duran was clear a promptly fixed. The service department also found two major problems and was able to find parts and quickly repair the car. James Duran was clear and concise, explained things in terms i could understand, gave me cost estimates and time estimates. The dealership gave me a loaner when it was clear that it would take additional time to make the repairs. I had a couple of rough prior experiences with this dealership, all of which were reversed by this good experience. More

Although I have purchased a few cars of different makes (American, German, and Japanese) in the past, this is the first time I am writing a review for a Client Advisor (CA). This should give you an indicat (American, German, and Japanese) in the past, this is the first time I am writing a review for a Client Advisor (CA). This should give you an indication of how strongly I recommend Ryan Roosendaal (BMW of Murray). For me, the three essential qualities of a CA are "knowledgeable", "straightforward dealing" and "fast responsiveness to any questions/concerns". Ryan excels in all these qualities. So, if you are on the market for a BMW I would strongly suggest that you get in touch with Ryan at BMW of Murray. You won't be disappointed! More