BMW of Murray

I went to this dealership for repairs on my BMW based upon reviews from Google but I wish I had receive service that warranted 5 stars. I had an outside drivers door handle that was not working and I ha upon reviews from Google but I wish I had receive service that warranted 5 stars. I had an outside drivers door handle that was not working and I had made an appointment for a diagnosis whether it could be repaired or had to be replaced. I was told that it would take approximately 1 hour to diagnose at $95 per hour. First, I had an appointment at 10am for my repair and I informed the service writer that I had to wait for the car since I lived about 75 miles away. I arrived about 9:45 but my car was not pulled into the service bay until approximately 11am. At that point I was already becoming slightly irritated but it wasnt until the service writer came out and said that it would be $115 per hour instead of the $95 that I was quoted that I started to become upset (to myself). Of course I protested and he left for a few minutes and then came back and said they could do it for $95/hour. Finally, two hours later they came out and told me that it was broken and couldnt be repaired. That's what I thought the diagnosis would be so I wasnt surprised, but when they showed me the cost to replace the door handle is when I was completely floored. They wanted $400 in labor (4 hours) and about $230 for the parts! I knew this was too high so I opted to not repair the handle at that time and I left 4 HOURS AFTER I ARRIVED FOR A 1 HOUR DIAGNOSIS! I went home and ordered an OEM BMW handle for half the price of the dealer and found a local repair shop that quoted me $100 to do the repair. I ended up taking it to that dealer and they repaired it for the $100 that I was quoted. 1/4 THE COST OF THE DEALER! I understand that the dealer will be a bit more expensive than other repair shops and needs to make a profit but at 4x the price of other repair shops? That is just the dealer trying to be greedy and take advantage of the customer. I will never return to this dealership again and I caution others to avoid the service department at all costs. Their sales and parts departments may be fine since I didnt have any dealings with them but the serivice department was a complete joke and makes the entire dealership look bad. EDIT: Now that I read other's reviews a bit closer I notice that most of the negative reviews on Google refer to the service department. That just backs up my review and obviously their service department needs some changes in order to bring it up to BMW standards. More

I bought an X3 because I thought it was the best in its category, after test driving it along with Audi and Mercedes, and as a then-current ML driver who'd owned two prior MLs. I love driving the vehicle, category, after test driving it along with Audi and Mercedes, and as a then-current ML driver who'd owned two prior MLs. I love driving the vehicle, and I've had great experiences with Scott Simpson (GSM, who helped me work out my purchase price, and later helped me pick out my snow tires) and Steve Hampshire (my salesman, who gave me marvelous post-purchase help in learning the vehicle's electronics), as well as Scott Savage and Jeris Oberle in Service. I've had the Ultimate Service Experience. More

Jeris went above and beyond to make my service on my 7 Series easy, fast, and quality. I was on my way out of town and dropped it off the night before and Jeris handled everything I requested perfectly Series easy, fast, and quality. I was on my way out of town and dropped it off the night before and Jeris handled everything I requested perfectly and included a no charge car wash. Even better he delivered the car to the airport for my arrival 3 days later. It is one of the reasons I stick with BMW and BMW of Murray when I live in Idaho. I wouldn't think of changing dealerships or brands. Thanks Jeris! Best, Gregg More

I worked with both Jeris and John and both of them were very knowledgeable and friendly. Jeris made sure that all of my questions were answered and got me a couple of quotes on extended warranties with the very knowledgeable and friendly. Jeris made sure that all of my questions were answered and got me a couple of quotes on extended warranties with the direct line to call when I am ready to set it up. Jeris had John come and give me a tutorial on how to use my car. It is my first BMW and I wanted to be sure that I was taking advantage of all the car has to offer. He spent about 30 mins showing me everything and explaining how to use it. He also gave me his card and told me I could call if I had any additional questions. They were both a pleasure to work with. More

Superlative service and Scott and the uber experienced mechanics were very personable and treated me as a most valued customer! I recommend BMW of Murray wholeheartedly. mechanics were very personable and treated me as a most valued customer! I recommend BMW of Murray wholeheartedly. More

The service wasn't bad but it wasn't great. But I expected a lot more from BMW. BMW is a lifestyle brand and that expectation needs to filter into their customer service. I wasn't introduced to my se expected a lot more from BMW. BMW is a lifestyle brand and that expectation needs to filter into their customer service. I wasn't introduced to my service rep. I felt like an inconvenience to him since he asked me questions I would assume he knew even though I made an appointment weeks earlier. The receptionist wasn't all that great. She would take calls and send text messages while " helping me". My car wasn't brought up but it seemed everyone else's was. I was told where it was and had to go out back to find it. All my car settings were changed. I would expect this from any other dealership except BMW. More

Jeris has always gone above and beyond his job when dealing with service appointments. He is thorough, extremely competent and detailed regarding all services within the dealership. He always treats me dealing with service appointments. He is thorough, extremely competent and detailed regarding all services within the dealership. He always treats me with the utmost respect and integrity. He is always prompt when returning calls, scheduling services and assisting with transportation. I would highly recommend BMW of Murray in regards to service and sales of all BMW's. More

I have bought 3 BMW's from Robert Clark and I cannot say enough good things about Robert. He always takes the time necessary to explain details of a sales contract or details of a cars componets. Robe say enough good things about Robert. He always takes the time necessary to explain details of a sales contract or details of a cars componets. Robert is extreamly knowlegable about the cars he sells. I would recommend anyone I know to work with Robert. More

Jeris has been awesome each time I've gone in. Once for a checkup, another time for oil. I highly recommend not only BMW of Murray, but especially Jeris Oberle. They (and he) really know customer servi for a checkup, another time for oil. I highly recommend not only BMW of Murray, but especially Jeris Oberle. They (and he) really know customer service. More

Jeris did a great job. He arranged the services to be completed and even had the car finished up and washed ahead of schedule. Arranged for a loaner car. Thanks! completed and even had the car finished up and washed ahead of schedule. Arranged for a loaner car. Thanks! More