BMW of Murray

Service work As far as repair work goes I can have that done at the same quality level many different places. The only reason I continue to use BMW of Murray is Ia As far as repair work goes I can have that done at the same quality level many different places. The only reason I continue to use BMW of Murray is Ian Chitty. Ian is a pleasure to work with, Ian always makes me feel welcome. Ian addresses all of my concerns and provides a service level that is beyond expectation. Ian offers an intangible aspect that makes the difference and keeps me returning. Ian is to be commended. Ian,THANK YOU! More

Outstanding Service During my last visit, I had questions regarding the repairs and Val quickly assembled everyone involved (and then some), to quickly answer all my conc During my last visit, I had questions regarding the repairs and Val quickly assembled everyone involved (and then some), to quickly answer all my concerns. This is an exceptional way to do business, and I value this aspect of ownership so much, I will always recommend the dealership and specifically Val as a service advisor. Dave Hansen runs a great service department, and Caleb is an outstanding technician. He always goes the extra mile to insure the work is done correctly. This is a great team. More

First Class Service I am impressed with the high quality of service Jeris has provided. I like the updated greetings on his voicemail and his quick responses to get back I am impressed with the high quality of service Jeris has provided. I like the updated greetings on his voicemail and his quick responses to get back with me. I didn't know owning a BMW and maintaining it would be such a pleasant experience. Whatever program you guys have in place is working well. Thank you! More

One happy customer!! I am very pleased with the knowledge, service and friendliness of Jeff my service advisor & Nathan my tech!!! Perfect first experience, now they have I am very pleased with the knowledge, service and friendliness of Jeff my service advisor & Nathan my tech!!! Perfect first experience, now they have to maintain that expectation...lol More

Fantastic Ian always provides great service. He's been assisting me for over two years now, and I've never had a problem he couldn't get resolved. Extremely kno Ian always provides great service. He's been assisting me for over two years now, and I've never had a problem he couldn't get resolved. Extremely knowledgeable, helpful & friendly! More

They worked me into the schedule when I had an urgent issue. Jeff (service advisor) was quite helpful quickly capturing the issues, processing my car, keeping me informed, working with me on the final re issue. Jeff (service advisor) was quite helpful quickly capturing the issues, processing my car, keeping me informed, working with me on the final repairs, calling to let me know when my car was ready and having everything all set for for my arrival and quick processing. In and out quickly and professionally. Well done BMW of Murray. More

Really inactive service advisor, I leave my car to him, and told him "please let me know if there is any updates on the car". And he left me there for two days without any updates, I understand he might be and told him "please let me know if there is any updates on the car". And he left me there for two days without any updates, I understand he might be busy, but busy for what? if it is for work, I think share information with customer in time is a very important part of work. He didn't provide a sheet to show where is my money goes, instead, he gave me a ridiculous number which is higher than any price I researched online. After I bargained, he gave me some discount, still expensive, but I took it considering about it is BMW dealer. In general, I trust BMW dealer shop, but this kind of advisor is gonna hurt them. More

So... I went in to look in purchasing a used 335xi, and was dreading the whole experience as I have had previous experiences with typical Slick Willy used car salesmen. the last thing in the world I wanted was dreading the whole experience as I have had previous experiences with typical Slick Willy used car salesmen. the last thing in the world I wanted to deal with was some Grease ball with lines like "what's it going to take to get you in this car today" etc. So, upon entering the dealership, my wife and I had the fortune to bump into Steve Hampshire, and all I can say is THANK GOD. He was friendly, down to earth, and real. He helped me through the whole process and didn't make me feel uncomfortable as if i was in some super high end dealership to which I didn't belong. He did a great job explaining things, took me on a nice test drive, got all the paperwork done without being pushy about extended warranties and financing. He even took time to get my wife a little gift for her as she found a little trinket on his desk that she just loved. Additionally, he has been quick to follow up with me on post sales questions and information. It is truly experiences like this that builds loyal customers, and I can say very confidently that I would, and likely will, return for future business. Good on you Steve. More

I went to this dealership for repairs on my BMW based upon reviews from Google but I wish I had receive service that warranted 5 stars. I had an outside drivers door handle that was not working and I ha upon reviews from Google but I wish I had receive service that warranted 5 stars. I had an outside drivers door handle that was not working and I had made an appointment for a diagnosis whether it could be repaired or had to be replaced. I was told that it would take approximately 1 hour to diagnose at $95 per hour. First, I had an appointment at 10am for my repair and I informed the service writer that I had to wait for the car since I lived about 75 miles away. I arrived about 9:45 but my car was not pulled into the service bay until approximately 11am. At that point I was already becoming slightly irritated but it wasnt until the service writer came out and said that it would be $115 per hour instead of the $95 that I was quoted that I started to become upset (to myself). Of course I protested and he left for a few minutes and then came back and said they could do it for $95/hour. Finally, two hours later they came out and told me that it was broken and couldnt be repaired. That's what I thought the diagnosis would be so I wasnt surprised, but when they showed me the cost to replace the door handle is when I was completely floored. They wanted $400 in labor (4 hours) and about $230 for the parts! I knew this was too high so I opted to not repair the handle at that time and I left 4 HOURS AFTER I ARRIVED FOR A 1 HOUR DIAGNOSIS! I went home and ordered an OEM BMW handle for half the price of the dealer and found a local repair shop that quoted me $100 to do the repair. I ended up taking it to that dealer and they repaired it for the $100 that I was quoted. 1/4 THE COST OF THE DEALER! I understand that the dealer will be a bit more expensive than other repair shops and needs to make a profit but at 4x the price of other repair shops? That is just the dealer trying to be greedy and take advantage of the customer. I will never return to this dealership again and I caution others to avoid the service department at all costs. Their sales and parts departments may be fine since I didnt have any dealings with them but the serivice department was a complete joke and makes the entire dealership look bad. EDIT: Now that I read other's reviews a bit closer I notice that most of the negative reviews on Google refer to the service department. That just backs up my review and obviously their service department needs some changes in order to bring it up to BMW standards. More

I bought an X3 because I thought it was the best in its category, after test driving it along with Audi and Mercedes, and as a then-current ML driver who'd owned two prior MLs. I love driving the vehicle, category, after test driving it along with Audi and Mercedes, and as a then-current ML driver who'd owned two prior MLs. I love driving the vehicle, and I've had great experiences with Scott Simpson (GSM, who helped me work out my purchase price, and later helped me pick out my snow tires) and Steve Hampshire (my salesman, who gave me marvelous post-purchase help in learning the vehicle's electronics), as well as Scott Savage and Jeris Oberle in Service. I've had the Ultimate Service Experience. More