BMW of Murray

This marks my fourth BMW purchase from a dealership in my lifetime, and regrettably, this experience has been by far the worst interaction with a dealer of them all. On the same day, I acquired a slightly my lifetime, and regrettably, this experience has been by far the worst interaction with a dealer of them all. On the same day, I acquired a slightly used BMW car from Murray BMW in Utah, driving it at night straight to my garage. The following day, my wife took a look at the car and as she was getting in she noticed a small crack in the mirror's turn signal, though the light still functioned. I promptly contacted the dealer and the salesperson that day after the purchase. It emerged that not only was there a small crack in the light but there was also damaged to the plastic bracket inside the mirror housing, which holds the light in place, an issue not visible from the outside. ( they failed to tell me about the inside crack I found out after taking it to another auto service place that was recommended by a friend) As the dealer refused to take any responsibility. The cost to replace the light and the light housing components exceeded $750, but my frustration extends beyond the monetary aspect, focusing instead on the deception and the unwillingness to make things right once the real reason regarding profit margin was revealed. After numerous attempts, involving multiple departments and a slew of incorrect statements, the salesperson claimed they couldn't address the turn signal issue due to insufficient profit margins on the sale. Frankly, I found this truth astonishing. Having run my own company with many employees for over two decades and interacted with thousands of customers, I can assert that my treatment was unprofessional and the reason a company does not act should not be about their own profit margin! One might as well consider purchasing a car from an online ad, as there, one expects minimal to no service and professional courtesy once the paperwork is signed. I've also spoken to another individual who purchased a new M3 BMW from the same Murray dealership, and he shared a similar sentiment about their poor treatment. Consequently, he refrains from servicing his car there. It seems they fail to comprehend that, in the long run, they are losing valuable business. Note: I love the car itself and anticipate acquiring another one in a few years or so. However, I am absolutely certain that it will not be from this particular dealership. Additionally, I sought this dealer's assistance in understanding how to utilize some of the car's features and approached who they call "The Genius" on duty in the service department. To my dismay, he informed me that the car did not possess several functions I believed it did. In response, I retrieved the data sheet, proving that these functions were indeed available. He promised to follow up after contacting someone but failed to do so. More

They quoted me 8k my mechanic fixed it perfectly for 500 that's criminal don't go in there without a warranty that's criminal don't go in there without a warranty More

I am changing my initial 5-star review to a 1-star review. This review concerns a 3 series I leased in June 2020 from BMW of Murray; my salesperson was Ryan Roosendaal. I would also like to state that review. This review concerns a 3 series I leased in June 2020 from BMW of Murray; my salesperson was Ryan Roosendaal. I would also like to state that my family and I have been customers of BMW of Murray since 1991. In June 2020, I leased a 3 series. Ryan presented several offers on loaner vehicles that were eligible to be leased. I am not new to leasing. Dealerships can lease out loaner vehicles with under 5,000 miles on them. Ryan kept pushing me towards a specific car. It had all the features I wanted. Since this was during the pandemic, my deal was done virtually, mostly e-mail. I checked the VIN several times on the initial BMW sales proposal Ryan sent me (and I still have that proposal). They deliberately sent me the wrong VIN, so I couldn't see the CARFAX report. I should have been more thorough before signing, as it was a completely different VIN than the vehicle I purchased. Fast Forward now, as my lease ends soon. I visited BMW of Murray to look for my next purchase. They performed a lease return inspection. Upon inspecting, Ryan stated there were thousands of dollars in fees (my lease isn't up until June, and I still have payments remaining). He was trying to convince me to dump thousands of negative equity into a new lease. I was suspicious. He did the whole Utah sales song and dance and said we needed to act quickly to avoid more fees. I asked Ryan to provide a trade-in value instead. Ryan ran my VIN and said my car had been in an accident. I was surprised to hear this because I have never been in an accident. I went home and looked into this. The CARFAX report stated that there was indeed an accident on this car when it was the dealership's loaner vehicle in October 2019. I leased this car in June 2020. I reviewed my e-mails and confirmed, they exchanged VINs in the proposals. Is this how you treat customers that have been with your dealership for over 30+ years? You can counter me and say it's the 'customer's responsibility to know what they're buying, or it doesn't matter because it has a warranty.' That's not the point; I was not buying a used 10-year-old Honda Civic where I would prepare for something like this. I was leasing a new $58,000+ BMW. I shouldn't nor should any customer worry about this. I went back and re-read the contract, and it was not disclosed anywhere that this car was in a wreck. I even remember asking Ryan numerous times, he said the car was in perfect condition, had just gotten serviced, detailed wash, and it was another magical day at BMW of Murray. I want to reference a Glassdoor review from a former sales associate, and I think this captures what is happening at this dealership- 'Young young young who driven inexperienced sales managers with a 100% number driven mentality with no consideration or support to the customer or employees. Moving numbers on the back end to intentionally boost their own income while reducing yours. They will insult you or your client with vulgar phrases and extremely inappropriate names a daily basis. If customers knew how they are viewed from behind closed doors by sales management, this place would go out of business in 3 months.' This is all true; besides inflating sale prices for profit, I've overheard sales advisors making fun of customers and bragging about how much they made off them. The family of this dealership is outstanding people, and sadly they are probably not aware of this. But selling vehicles that have been in accidents as new cars (even loaners), deceiving VINs, and lying to customers about what they're getting on large purchases is unethical. I get it; the sales team is young and making money moving some of the world's best metal. But to what extent? And what expense? Taking advantage of customers and laughing about it behind their backs? If the dealership pulled this, what else have they done and what are they capable of? More

Easy purchase experience and the honesty and integrity will being me back to buy again will being me back to buy again More

Im so happy to be done with this dealership. Service--plan on being attacked by a tire dealer who thinks Continental Tires are the best on earth; plan on getting sold on repairs not needed . Service--plan on being attacked by a tire dealer who thinks Continental Tires are the best on earth; plan on getting sold on repairs not needed . Extended Warranty By 3rd Party-- I spent $4,000 on a worthless policy. Was sold on this by sales manager Sales--Wanted to give me $16,000 on my 2016 X1 on a trade--Land Rover paid $21,000. There has not been a time that I have been into this Service Department where they did not try to upsell and convince me that a repair was needed. Stay away from this dealership-- I'll never go back More

I walked in to buy a 7 series. A specific one I had called about and was td to come down to look at it. When I arrived no one would help me, I asked a sales rep, he told me I could A specific one I had called about and was td to come down to look at it. When I arrived no one would help me, I asked a sales rep, he told me I couldnt buy it and to come back next week. Mind you I drove 115 miles one way to get it. I felt like a second class citizen and I would never recomend them to any one. I walked into Tim Dahle instead and bought a Lincoln instead because they cared who I was as a customer. They didnt know I had an 850 credit, they just cared that I had interest. More

The BMW Murray Service Department. Hands down. Jeris Oberle, Jan Lukas, and Adam Black (the tire expert) are the finest and most reliable service advisors at this dealership. The advis Hands down. Jeris Oberle, Jan Lukas, and Adam Black (the tire expert) are the finest and most reliable service advisors at this dealership. The advisors are always courteous and diligent. I trust them with the technical details of my vehicle and they follow through every service item to completion. They provide excellent customer service with complete transparency throughout the process in order to achieve complete customer satisfaction. Their focus was on the customer's best interests and they were very helpful in the most difficult of circumstances. My car has to be taken for service a long way from my work, but they are always prompt in scheduling my appointment and getting me on the road. There is no better dealership and service department than this one. I appreciate your help. Thank you More

BMW of Murray is fantastic! They have always taken wonderful care of my vehicles and are upfront and honest regarding all of my service. Tara & Alice were amazing and they made my entire experience a wonderful care of my vehicles and are upfront and honest regarding all of my service. Tara & Alice were amazing and they made my entire experience a perfect 10!! Thank you!! More

Unfortunately this dealership is guilty of a big bait and switch on me. They emailed me a promotion of $199 for three years of oil changes. I set an appointment and took the morning off work to take the car switch on me. They emailed me a promotion of $199 for three years of oil changes. I set an appointment and took the morning off work to take the car in. When I explained that I was there for the promotion they refused to honor it and tried to charge me $250 for a single oil change. They had me wait for over two hours before I had to run to go back to work. They gave me the car back without doing a thing to it. Worst service I've ever received from a dealership. Do not take your car here. Here's the promo they emailed me in case you're interested: http://links.dataclover.com/e/evib?_t=e42027ee7b8246d3b936d66fc1eafe70&_m=fefcee511c3d4ea19195370fa34614e6&_e=Ol0mkXe4MUYeLslzhJiwiiNdO0LPJXunYX_bU83KyQbMqUsV08ZXK9zKfhD9I1AHeIzS7jyt6CSKR8kSUISlc-w6CCofX3wAB94ZheazCE9U_DERuTXEvSb-NMsk1fCJ More

I had an outstanding experience buying a used Toyota RAV4 Hybrid from Tony Seaborn in June 2021. After a challenging cross-country move, Tony was incredibly helpful. He explained everything I needed about th Hybrid from Tony Seaborn in June 2021. After a challenging cross-country move, Tony was incredibly helpful. He explained everything I needed about the vehicle, took lots of time with me without wasting my time, and made me extremely comfortable throughout the process. It was a breath of fresh air! I would definitely work with Tony again. More