BMW of Murray

I worked with Ryan Roosendaal at BMW of Murray. He was awesome, incredibly patient, and very helpful. I would highly recommend Ryan and this dealership. I have nothing but great things to say! The He was awesome, incredibly patient, and very helpful. I would highly recommend Ryan and this dealership. I have nothing but great things to say! The entire process was smooth, and it was a great experience overall. More

September 12th 2023 response to complaint I was played pretty good today. That is messed up and sorry to hear what happened wirh finding your dream car. I feel thw same way because the sale was al pretty good today. That is messed up and sorry to hear what happened wirh finding your dream car. I feel thw same way because the sale was already happening but the rep told me the car was available. Yes sir. I am disgusted behind belief of how lazy someone can be to check if someone was already in the process of purchasing it ... literally I was like some low life to this guy that he said it was available and I was the happiest I had been in a long time. Worst experience in 30 years with car salesmen and I never even met the guy thankfully. They will play games all the way until the end knowing there is already a person buying the car I was a " just in case " plan B before closing I was going to buy the car outright. More

Very good experience with BMW of Murray. Very good atmosphere and exceptional customer service. Ryan Roosendaal was great to work with and very attentive. Exceptional experience. Very good atmosphere and exceptional customer service. Ryan Roosendaal was great to work with and very attentive. Exceptional experience. More

The Sales organization at BMW of Murray was very accommodating and professional. Lance Mixon, our Client Advisor, was knowledgeable and on top of his game in addressing our needs and questions as we accommodating and professional. Lance Mixon, our Client Advisor, was knowledgeable and on top of his game in addressing our needs and questions as we perused the full spectrum of cars available on their lot in search of the right automobile to satisfy our interests. We recommend BMW of Murray to anyone interested in a BMW and a quality dealership in the Salt Lake Valley. More

Avoid servicing your vehicle here at all costs! After taking my vehicle in for service I spoke to the service MANAGER Dave Hansen, who lives up to every stereotype you can imagine. He suggested I After taking my vehicle in for service I spoke to the service MANAGER Dave Hansen, who lives up to every stereotype you can imagine. He suggested I pay for services that were latter verified to be completely unnecessary and was also extremely rude to both my wife and I, on two separate occasions. This is our 4th bmw and we will never buy or service a vehicle at this location again. More

I made an online appointment to have two lightbulbs replaced (for $350 by the way). An hour after arriving, they told me that yes, those two light bulbs need to be replaced, but they did not have one o replaced (for $350 by the way). An hour after arriving, they told me that yes, those two light bulbs need to be replaced, but they did not have one of them. Since my online appointment request identified what bulbs I needed, I would have expected them to make sure the requested bulbs were in stock. They charge a 3% credit card surcharge. When I said I would bring a check, they said they don't accept personal checks. To avoid the surcharge, one must pay with cash or debit card. It seems like nickel and diming me for services that are already high priced. They do have a nice waiting room. More

working with Ryan on the purchase of my 4th 7 series. Very professional, knowledgeable and quick to follow up. Very professional, knowledgeable and quick to follow up. More

Very helpful, sent videos and information about the vehicle I liked. We didn't buy this car for other reasons. vehicle I liked. We didn't buy this car for other reasons. More

Terrible support on a 1. 5 year old Toyota Prius Prime. It had no operator manual or charge cable. This is a complicated auto and the manual have been nice but the charge cabl 5 year old Toyota Prius Prime. It had no operator manual or charge cable. This is a complicated auto and the manual have been nice but the charge cable is very important. The used car manager told me he would charge it up and detail it. He never charged it. I have called multiple times and gone in to see them but absolutely no response. This is a case of once we have sold it to you, you are on your own. I would not recommend this dealership to anyone. I have talked to others that feel the same way about their service. They contacted me and corrected the issues that I had so I feel that I can give them a better review. More

Disappointment doesn’t even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase. This was a horrible customer experience as this was a car I’ve been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but I’ve never had such a disappointing experience. How can a company stop the transaction with a customer just because an employee wanted it? First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spend time and prepping financials for this purchase. I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit. More