BMW of Mt. Laurel
Mount laurel, NJ
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Love the car and love the dealership! After having a horrible experience at another dealership (not BMW), we decided to stop on a whim and take a look at some BMW models that interested u After having a horrible experience at another dealership (not BMW), we decided to stop on a whim and take a look at some BMW models that interested us. Our salesman, Mike, greeted us when we entered and did everything he could to make sure we had a great experience. In fact, all of the team with which we interacted were excellent. We found a perfect car at a fair deal. Couldn't be happier! Will do business again with them anytime. More
This dealership is very professional except for service advisor Kathy Jakacki. She is unwilling to explain anything and when you ask her a specific question, she is very non-transparent. She speaks with a advisor Kathy Jakacki. She is unwilling to explain anything and when you ask her a specific question, she is very non-transparent. She speaks with a rude tone and I even witnessed her rolling her eyes to her colleague. Don’t be fooled when she calls you and sounds professional, her lines are recorded. I do not recommend working with her. I wish I worked with a better service advisor. More
Excellent service from service advisor Kathleen Jakacki, Very helpful, kind and knowledgeable as a first time (84 years old) dealing with servicing a car. Very helpful, kind and knowledgeable as a first time (84 years old) dealing with servicing a car. More
This was my initial scheduled Service experience w/ BMW Mt. Laurel and I couldn't be more satisfied w/ all aspects of the Service provided to me. From scheduling, availability of a courtesy vehicle, the v Mt. Laurel and I couldn't be more satisfied w/ all aspects of the Service provided to me. From scheduling, availability of a courtesy vehicle, the virtual workaround of my vehicle, and the condition of my vehicle upon completion of service. I was particularly appreciative of Kathy Jakacki's professionalism and courtesy throughout the entire (checkin/checkout) process. Look forward too much of the same in the future. More
I actually blew out two tires on the highway ramp- a first. Road side assistance was there to tow the car into my trusted in whee Laurel. A friendly uber driver was arranged to drive me to work. By the first. Road side assistance was there to tow the car into my trusted in whee Laurel. A friendly uber driver was arranged to drive me to work. By the time I finished my morning meeting the tires were ordered and a recommended wheel alignment was priced -very reasonable. The work was done and the car was returned washed, shining and purring on my drive home early afternoon. It was a perfect experience! More