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BMW of Mt. Laurel
Mount laurel, NJ
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 302 reviews
March 13, 2024
Brought car in for alignment. Picked up car and noticed that the steering wheel was crooked. When driving in a straight line, the steering wheel was offset to the left. Brought Picked up car and noticed that the steering wheel was crooked. When driving in a straight line, the steering wheel was offset to the left. Brought the car back yesterday for a second time. After a few hours received the car back. Again the job wasn’t completed properly. The steering wheel is still offset to the left. Less prominent but still offset. This is after I had a previous bad experience with the same car. Had a pre purchase inspection done and I was never made aware that the car had down pipes. Never received a video of the undercarriage and found out about it after I had the car serviced for a check engine light. More
by Dei
Employees Worked With
Don’t know
March 13, 2024
2024 X7 M60I, during my recent service my advisor recommended wheel a alignment on a 6 month old car, when I questioned it he said you must have it a pothole, then put me on hold, came back and said recommended wheel a alignment on a 6 month old car, when I questioned it he said you must have it a pothole, then put me on hold, came back and said these are high performance tires and are almost worn down, so i asked him to ask manager to comp this one since car is so new, i told him we did not hit a pothole. He asked his manager and came back to tell me that actually we dont need an alignment anymore, we wont need it until the tires wear out so never mind. WHAT???? that sounds like unnecessarily trying to charge me for services not needed. Then once the service was complete, you forgot to reset the computer so now i have to come back in and reset indicating that the previous service was actually complete. Just terrible and careless. Then the dealership called to ask if we were satisfied, i told her the story, she said she doesnt even have our car on record, that she would look into it and never called me back. 0 out of 10 rating. More
by farrukh1
Employees Worked With
Mike
March 07, 2024
Excellent in every respect. Honest, friendly, helpful and no arms no additional dealer markups. We got right to the business at hand and did not waste any time. I would buy a th Honest, friendly, helpful and no arms no additional dealer markups. We got right to the business at hand and did not waste any time. I would buy a third time. You guys are the best in the business. Thank you for an enjoyable. experience. More
by HP
Employees Worked With
Sebastian, Dexter, Joe and Alden.
March 06, 2024
Sebastian, Wayne, and Bill were absolutely fantastic. Easy to work with, accountable, trustworthy, and friendly. I truly appreciate the level of transparency, and the ability to build the deal. thank you Easy to work with, accountable, trustworthy, and friendly. I truly appreciate the level of transparency, and the ability to build the deal. thank you! More
by CarBuyerPa
Employees Worked With
Sebastian, Wayne, Bill
February 29, 2024
My service advisor Jason was very courteous and engaging and immediately attempted to fix the part that broke off. After multiple tries, unfortunately the part had to be ordered and it promptly arrived the and immediately attempted to fix the part that broke off. After multiple tries, unfortunately the part had to be ordered and it promptly arrived the following day. I received a call and came in for service to get the new part installed. Not only was everything taken care of, but my vehicle was also washed, vacuumed, and tire shined looking just fantastic. The new renovation reflects the friendly staff that I encountered while waiting in the showroom. Congratulations, and that's why I always go to BMW of Mt. Laurel. More
by Big Papi
Employees Worked With
Jason, servive advisor
