BMW of Mt. Laurel

Eric Decker Best sales person I ever encountered. Professional, compassionate, and knowledgable. Eric even took my phone call on a Sunday when he was out with hi Best sales person I ever encountered. Professional, compassionate, and knowledgable. Eric even took my phone call on a Sunday when he was out with his family. He took the time to go over everything with me and explain the specs of the car. I have recommended all my family and friends to see him. Excellent sales person!!!!! Can't say enough about him!!! More

Eric Decker best sales person My first time buying a BMW. Eric put me at ease. he wwas very professional, friendly and kind. I called him on Sunday while he was at a party and spo My first time buying a BMW. Eric put me at ease. he wwas very professional, friendly and kind. I called him on Sunday while he was at a party and spoke to me for 30 minutes, on his day off I really appreciated that, the next day we purchased the car I love it!! I told all my family and friends to see Eric if they are looking for a BMW BMW should be very proud to have a person represent their company More

Best car buying experience I would like take a few moments of your time and share what I would describe as my best car buying experience at BMW of Mt. Laurel. I discovered Mt. L I would like take a few moments of your time and share what I would describe as my best car buying experience at BMW of Mt. Laurel. I discovered Mt. Laurel BMW, as well other dealerships, through bmwusa.com. The lease on my MB E350 class was coming to the end and I was considering the BMW 5 series. By Nov 24, I had spoken to approximately a dozen salespeople. From the first moment I spoke to Neal Zielinski I realized that he is a pro. He was very helpful, listened and understood my needs and most importantly was respectful of our time. He anticipated my questions and concerns and really knew the cars he was selling. He made the experience so great and painless that I actually came up from out of state, rather than going to a local dealership. It was the best car buying experience I've had in 20+ years! He also mentioned that he had the support and excellent leadership from the Sales Manager, Artur Plyushchev, who helped make all of this happen. More

Edward was professional, proficient, and he was fair with the pricing value of our trade in car, and the price of the new BMW. The overall experience was very pleasant. the pricing value of our trade in car, and the price of the new BMW. The overall experience was very pleasant. More

I had a service appointment scheduled. My service adviser was Dave Hemler. I was concerned whether my car could be repaired back to like-new condition. Dave said, "Don't worry, I will take care of y adviser was Dave Hemler. I was concerned whether my car could be repaired back to like-new condition. Dave said, "Don't worry, I will take care of you". Dave knew that by fixing my car back to like-new condition, that he was taking care of my concerns and putting me at ease. Dave exceeded my expectations. He checked my car to ensure that all repairs were completed to his satisfaction. When I picked up my car, I was in awe of how good my car looked. It looked like one of the cars on the showroom floor. Like I told Dave, I love that car. He took good care of me and my car. Thank you Dave and BMW of Mt Laurel! Charlie Frank More

It blows my mind how little regards Mark has for a repeat customer. I purchased my new 2011 X6 from him through the internet, felt he was surprisingly arrogant in person, but professional. He imparted a se customer. I purchased my new 2011 X6 from him through the internet, felt he was surprisingly arrogant in person, but professional. He imparted a sense that high end luxury vehicle sales are essentially recession proof where he need not grovel for deals or referrals. Three years go by, I attend a BMW test drive event this summer. Saw he was still around and informed him that I was interested in the 2014 5 series when it became available in the showroom. Also reminded him I purchased an X6 from him. Same lack of friendliness, no acknowledgment or appreciation that I seek him out again. Just plugged my name into his email databank making a note of what I was interested in and said he'll be in touch. 2014 5 series out for one month now. Not one email or call. Absolutely incredible. He must be God's gift to sales. Then there's Bobby Jones in service. I can't imagine that I'm the only person who thinks he's a crude chauvinist the way he talks down to both myself and my wife whenever we bring our X6 in there. After two drawn out incidences with him, we refuse to work with him as a service advisor. Forget getting calls to tell you the progress of work on your car, he won't even return calls. There is just too much to recount how disappointed I am to have to depend on this dealership for anything. Since Mark never reached out to me, I ended up buying a Benz E class. Was on the fence between 5 series and E class, thanks Mark, for helping me to decide. More

Had a very positive experience with the dealer and the two sales associates Ed and Steve. I contacted them via email and had a positive experience. Ed would email me back within minutes of any question I two sales associates Ed and Steve. I contacted them via email and had a positive experience. Ed would email me back within minutes of any question I had. I waited over the weekend and the price dropped $2,000 so I went in Monday to make a deal. I told Ed I was coming after work and asked if he could hold the car. He replied he would and by the time I got there, the car was already detailed and pulled in front for a test drive. I took a test drive, filled out paperwork, and was on my way. I love my new BMW and thank the people who helped me for a fine job! Keep up the good work. The only thing that's not "Great" or 5/5 is price because I bought the vehicle at NADA recommended price. More

I was in the area, so I called BMW Mt. Laurel to see what their schedule was like to get an oil change. It was 2:15, and I was told that as long as I arrive before 3:00, I could just drive in and they would their schedule was like to get an oil change. It was 2:15, and I was told that as long as I arrive before 3:00, I could just drive in and they would service my car. So I arrived at 2:40, and informed the service advisor that I needed an oil change. He went to his desk, spoke with four people who were standing around doing nothing, came back and said that they were too busy, and sent me on my way. (By the way, I also had a gas cap issue - he didn't know if he had the part in stock when we first spoke, and sent me on my way wihtout even checking). I called back and told the customer service agent that I arrived before 3:00 but was turned away. The customer service agent seemed surprised since the service department wasn't even that busy. I scheduled a new apppointment (yes, an APPPOINTMENT) to get an oil change, which I was told takes 90-120 minutes (Jiffy Lube takes 15 minutes, but they don't have the oil filter for the BMW M3). After reading some of the reviews on this site, I'm wondering if I should honor my appointment or go elsewhere - as I certainly would not like to get an oil change and leave with my radio not working. Somebody should inform the service department that they work for BMW, and are held to a higher standard than this. Every other BMW dealership I've ever worked with got the memo. More

i brought my 2006 330cic to have the radio serviced the sound was working but no screen.when they called me the radio wasn't working at all and they changed a radiator reservoir with out my permissio the sound was working but no screen.when they called me the radio wasn't working at all and they changed a radiator reservoir with out my permission,the radiator wasn't leaking! they could't find a radio for my car bmw stopped making parts for it remind you the car is only 6 years old.they eventually found a used radio and installed it they did give me a loaner for the week. More

I took my 328xi in to have a diagnosis done because the AWD failed and the steering wheel was off center. My experience was less than satisfactory. I was treated as though I did not matter because I am a t AWD failed and the steering wheel was off center. My experience was less than satisfactory. I was treated as though I did not matter because I am a twenty year old female. I brought the car in at my scheduled appointment time of 9 o'clock on a Saturday. I spoke with the adviser and he said he would be in touch with me throughout the day regarding the problem. I assumed the work would be covered either by the CPO warranty or the secondary warranty that I purchased. That Saturday I called and left messages several times. No one got back to me. By 3pm I decided to go to the service center in person because no one was getting back to me and they closed at 5:30 that day. When I got there I had to wait around for a while before my service adviser acknowledged my presence. When he did, he had no answers for me about my car. He then had to speak to the lead technician. He came out and told me that the problem is most likely due to the differential and that they were not sure why the steering wheel is off. He then told me that they would need to keep the car until Monday. I though that it was very unprofessional that they waited until the end of the day to tell me that they would need my car for several days and that I had to go in person to find out. The service adviser told me he would call me at 4:30 on Saturday. He never called. When Monday came around and half the day went by without a call I had to call them. I had to leave messages and call several times before getting a hold of anyone. They then told me that the scratch on my right rear rim voided the warranty because of an "impact". I spoke to someone with my insurance company and they said it was not an impact but a superficial scratch, they would not cover it either. I would be embarrassed if the cars I make are so easily "broken" by a scratch on the rim. And none of that explains why the steering wheel is off. I am so disappointing with the outcome. I have a Lexus IS 250 AWD and their service department has always been very accommodating. Also, the rims on that vehicle are a bit more than scratched and I have not had any problems with the steering or the AWD. More