BMW of Mt. Laurel

Great Company made of wonderful workers Recently driving at night in the raining weather I hit something on the road and got one of my tires cut open. I was not really upset because in time Recently driving at night in the raining weather I hit something on the road and got one of my tires cut open. I was not really upset because in time I purchased the tire insurance from BMW that came very handy now. First of all I would like to share how good is the car itself (BMW X2). I had to drive several miles to my summer house with such tire condition. I would never believe if somebody told me that it is possible but I experienced myself that driving 50 mph was doable and even comfortable. The car somehow compensates the tire difference and you almost do not feel anything driving it with one flat tire. The closest BMW dealership to my place is BMW of Mt. Laurel. I called and talked to James Dagastine (only later I learned that he was a manager). From the first seconds of our conversation I felt that I am talking to a professional, to the person who so experienced in this business and had known so many situations similar to mine that I did not need to explain a lot. His patience and courtesy during our conversation deserve to be recognized. I came to the service department of this shop and the first who took care of me was Leslie Luu; she was quick and helpful. She literary by hand took me to my future service advisor John Temprano. He just entered some data into the computer and promised that my car will be ready in 90 min or less. During this time he constantly was advising me what was going on with my car. I have been receiving messages, even video one; he was coming to me and talked in person explaining and answering my questions in details. It was not only very nice of him, it was quite necessary for me to know did I incur any other damages during the accident or just a flat tire. My impression was that these “randomly” chosen by me people at this dealership working as a great team under the right supervision and tuned by BMW policies, do their everyday business united by the common goal to serve us - BMW customers. It is once more time when I was happy knowing and actually feeling myself as a member of a famous family of the Great Company BMW. More

Awful response to us stuck on the side of the road - Want a service department that just flat out doesn't answer the phone for hours on end? This is the spot for you. - Want to be sold on paying ex - Want a service department that just flat out doesn't answer the phone for hours on end? This is the spot for you. - Want to be sold on paying extra every month for roadside service and tire warranty then not be able to use it so you spend $350 on a tow because no one will help you when your wife is stuck on the side of the road? This is the spot for you. - Want to own a car with no spare tire or donut? This is the spot for you - Want to pay $2000 for brake pad replacement? This is the spot for you. -Want someone to remotely care when you are in a difficult situation and need assistance and information? Try somewhere else. I have never written a bad review of a business in my life. First time for everything. More

They Don't Care I am a loyal BMW owner, have two currently. My service advisor is a very nice guy but frankly there is a lack of urgency, or caring. Have taken both c I am a loyal BMW owner, have two currently. My service advisor is a very nice guy but frankly there is a lack of urgency, or caring. Have taken both cars in for service on more than one occasion, been charged a ton of money for what should have been simple repairs, been sent home with supposed things "fixed," only to return within days or weeks with the same problem(s). Either they are too lazy to do their homework and research, or they know about prevalent problems and they don't care enough to fix them. Either way it's unacceptable. The last straw for me was a safety issue that was not diagnosed properly and based on the research I've done should have been a BMW corporate recall. I am done with this dealership and depending on what happens over the course of the next few weeks, I may be done with BMW altogether. More

Misleading and now non caring! Against my better judgement, I went to Mount Laurel BMW purchase a bmw wireless phone charger that the CLUELESS salesman lead me to believe it would Against my better judgement, I went to Mount Laurel BMW purchase a bmw wireless phone charger that the CLUELESS salesman lead me to believe it would work on my iPhone. That night I discovered the device was not compatible so I brought it back the next day for a refund. I paid $161 cash for it. Upon returning it, I was told I would not be receiving cash back and would have to wait 2 weeks to get a check in the mail for my CASH purchase. I was also told “they can’t take cash out of the draw unless it was the same business day!. I had the receipt for the the item in my possession. No where in their return policy, that was sitting right there on the desk, does it state “No cash back for returns unless it’s the same business day”. The salesman was insisting he would not give me me cash back. Plus he told they don’t have $161 dollars cash! He was very rude and non caring toward my plight! I was beyond being polite at that time. I asked for the manager! Then all of a sudden the agreed to give me my cash back for my return. I will drive to Sacramento California to by something from one of their dealers before I will ever by anything from Mount Laurel BMW again. And I Live in Mount Laurel!!!! More

Deceptive Bait and Switch Extremely deceptive practice. I drove up 8 hours from North Carolina to see a pre-owned 435i xDrive. Kim Muhammed set up an appointment for a Saturday Extremely deceptive practice. I drove up 8 hours from North Carolina to see a pre-owned 435i xDrive. Kim Muhammed set up an appointment for a Saturday and asked for a deposit. When I asked if the deposit was refundable she ignored the question and only confirmed the time of the appointment. I go Saturday to she her and he car and she is not working that day. Go figure. The car I was suppose to see was also apparently sold the day I confirmed the appointment with her. Seems like a typical bait and switch. Another random salesman took down my name and apologized and promised to rectify the mistake. A week later I get a voicemail from Kim saying that I missed my appointment and that she would like to reschedule. Is there any communication between the sales team at all? Clearly looks like they don't care about the customer. Avoid at all costs. More

2007 BMW X5-$159 + Tax Misdiagnosis caused my financial loss 2007 BMW X5-Misdiagnosis caused my financial loss. Diagnostic price quote for $159 plus tax and price quote of $872 for replacement of a car starte 2007 BMW X5-Misdiagnosis caused my financial loss. Diagnostic price quote for $159 plus tax and price quote of $872 for replacement of a car starter was a misdiagnosis which caused huge financial loss and opportunity cost. My mechanic claims nothing wrong with the old car starter, but wrongfully replaced due to BMW dealer's misdiagnosis, and engine still does not start after the starter replacement. Misdiagnosis, major reliability, and trust issues! More

Pathetic!!! Wasted my time and money My experience with BMW Mount laurel (both sales & service) has been miserable. Wondering how reviews here have been so positive??? ITS REALLY QUESTION My experience with BMW Mount laurel (both sales & service) has been miserable. Wondering how reviews here have been so positive??? ITS REALLY QUESTIONABLE! Sorry for writing lengthy review, I think necessary! Was in market to buy an SUV (X3) last year. I visited this dealership multiple times for a reasonably longer (~ 5 miles little bit on highway as my commute mostly on highway) test drive. First time they just took me for a short local road which was not satisfactory. Little later upon repeated requests they asked me to come down for longer test drive and to my surprise after we hit the road, the guy who came with me says he can't stay longer and he made me to drive back to dealership. Finally after taking test drive at another dealership, I closed the deal here on 2018 X3. during the delivery check I found the cabin light switch had problem and I had to visit 2 times to get this fixed. Coming to the service department. To start with, their service bill doesn’t say which of the observations were actually fixed and if you go pickup the car after 5pm, the person at the dispatch doesn’t have clue on the services done. Next, the service advisor assigned to me doesn’t know that car navigation software updates (my car still has 2017 version) are free for first 3 years and it happens on air automatically. I didn’t know this until I called BMW Genie. Every time I asked the service advisor he keeps saying software update not available yet and I have to bring the car in and pay for the updates. After my first year service where they also did few recalls my car started having steering vibration at lower speed. The service technician acknowledged the issue during test drive and said he doesn’t know how to fix it. The service advisor recommends that I drive in SPORTS mode so vibration wont be there, sounds funny! Then after calling BMW customer care in November 2018, they told me they have to schedule a test drive with BMW engineer. Its been 4 months (as of end of March 2019) nothing happened till now. I was asked to write an email to Service Manager (Mike Perno) to see if it works and I reached out on email, after a week he responded saying he will take care, but nothing happened even after a month. I can't believe BMW class type of dealership also work like this!!! STILL WAITING FOR THEM TO FIX THESE ISSUES. BMW Customer care also doesn’t have a process/mechanism to deal with such dealers. I'm kind of stuck! I’m new to BMW. I was very excited to own a BMW. But that excitement was ruined. I had to visit service center more than 5 times in my first year, which is very unusual with BMW cars in my opinion. My journey with Mount laurel service center has been miserable. Now I'm thinking of getting rid of my BMW!! More

Discrimination and Laziness I went in last night at around 5:20-5:30pm. I had already did all my homework on the vehicle that I wanted. I drove an hour from Pennsylvania to purch I went in last night at around 5:20-5:30pm. I had already did all my homework on the vehicle that I wanted. I drove an hour from Pennsylvania to purchase the vehicle and was denied to take it home that day. They pulled the vehicle up front I did not even need to drive it, I just wanted to get to the paperwork and take it home. I was told that I could not take the vehicle that night because they closed at 6pm. Disclaimer, I am a salesmen myself and at my dealership, if we closed at 6 and someone walked in at 5:59pm, we take the deal. We go above and beyond for our clients. I recently got in an accident three weeks ago and my 2018 BMW 320 was totaled. I even told the salesmen Richard that I DID NOT CARE ABOUT NUMBERS I WAS NOT THERE TO NEGOTIATE I WAS THERE TO PURCHASE THE VEHICLE. Otherwise, why would I drive an hour to not buy? Anyway, after being displeased with their service and practically being rushed out of the building, I get a phone call. I again let them know that I didn't care about numbers I was there to take the X6 home. I then received a text message witch I felt was a message to ridicule me. I really felt as I was racially profiled and discriminated. Maybe they thought being a Latina Woman that maybe I had no good credit or maybe I couldn't afford it. Little do they know, between me and my husband to be we have owned an; M5 M6 328 (TWO OF THEM) X5 428 GRAND COUPE 5 series 645 320 (2018 brand new ) .... AND THE LIST GOES ON. We have owned over 10 BMW's. So I know that the finance process with BMW financial would have been easy. My husband to be actually works for BMW as a writer and I am salesman as well (we know the business very well.) Even after my airbags not deploying after my accident I thought hey, I love my brand. I will go with another BMW. This entire experience has me wanting to go with something completely different. If anything come out of this I hope that they learn that costumer service should be their number one priority. The salesman didn't go through the proper steps of building rapport or anything ! I was told that they had too many people going into finance, but what I believe was that they thought I wasn't a serious buyer. I called this morning and asked to speak to the general manager and I was hung up on. Very very displeased and heart broken. I am even apart of a BMW M club. How can a brand that I love so much not think that I am good enough to have one? More

Child away from from go in for a simple oil change How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famou How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famous UPSELL!!!! More

Superb Service Excellent Service, from the reception, service advisor, loaner vehicle, drop off, pickup. Even communication and video inspection of the car. I've o Excellent Service, from the reception, service advisor, loaner vehicle, drop off, pickup. Even communication and video inspection of the car. I've owned 12 or so cars in the last 10 years and this is the best service I've experienced. Keep up the good work! More