BMW of Mt. Laurel

Untrustworthy I filled out an application. I had a Preapproved from Capital One Auto finance. They wanted me to use theirs. She told me they could not get me appro I filled out an application. I had a Preapproved from Capital One Auto finance. They wanted me to use theirs. She told me they could not get me approved. I said what about my pre-approval she said it was not definitive. Needless to say, I was told that I was denied. Since it was a holiday weekend I was could not contact auto finance. I finally got through and I was told that I am approved. I called back to speak to the finance manager. Left a voice mail explaining. No one called me back. I will give someone else my business. More

Their attitude stinks, "we don't negotiate prices " Plus they sell their used cars as is. What if someone reset the "service engine soon light" and it comes on 100 miles after leaving their shop. Answer: "t they sell their used cars as is. What if someone reset the "service engine soon light" and it comes on 100 miles after leaving their shop. Answer: "tough booties" xxxxty dealership.. More

Do Not Trust Dealership I recently leased a 2020 540I and during the process the finance person sold us a warranty to cover a rims and windshield. He told my wife and i that I recently leased a 2020 540I and during the process the finance person sold us a warranty to cover a rims and windshield. He told my wife and i that it could cost over $1700 to replace the windshield and this coverage protected us from that cost. Well i guess i should have read the fine print because what he told us was not true. I called today because i have a crack in the windshield from a stone while driving but they told me it was not covered. The warranty over covers minor chips and cracks. In fact the coverage is basically worthless. So beware BMW Mt Laurel will do anything to make sale so read fine print and don't trust what they say. As a side note this happens to be my 3rd BMW and it will be my last.. The problem is i am stuck with dealing with this organization for 3 more years More

Great Company made of wonderful workers Recently driving at night in the raining weather I hit something on the road and got one of my tires cut open. I was not really upset because in time Recently driving at night in the raining weather I hit something on the road and got one of my tires cut open. I was not really upset because in time I purchased the tire insurance from BMW that came very handy now. First of all I would like to share how good is the car itself (BMW X2). I had to drive several miles to my summer house with such tire condition. I would never believe if somebody told me that it is possible but I experienced myself that driving 50 mph was doable and even comfortable. The car somehow compensates the tire difference and you almost do not feel anything driving it with one flat tire. The closest BMW dealership to my place is BMW of Mt. Laurel. I called and talked to James Dagastine (only later I learned that he was a manager). From the first seconds of our conversation I felt that I am talking to a professional, to the person who so experienced in this business and had known so many situations similar to mine that I did not need to explain a lot. His patience and courtesy during our conversation deserve to be recognized. I came to the service department of this shop and the first who took care of me was Leslie Luu; she was quick and helpful. She literary by hand took me to my future service advisor John Temprano. He just entered some data into the computer and promised that my car will be ready in 90 min or less. During this time he constantly was advising me what was going on with my car. I have been receiving messages, even video one; he was coming to me and talked in person explaining and answering my questions in details. It was not only very nice of him, it was quite necessary for me to know did I incur any other damages during the accident or just a flat tire. My impression was that these “randomly” chosen by me people at this dealership working as a great team under the right supervision and tuned by BMW policies, do their everyday business united by the common goal to serve us - BMW customers. It is once more time when I was happy knowing and actually feeling myself as a member of a famous family of the Great Company BMW. More

Awful response to us stuck on the side of the road - Want a service department that just flat out doesn't answer the phone for hours on end? This is the spot for you. - Want to be sold on paying ex - Want a service department that just flat out doesn't answer the phone for hours on end? This is the spot for you. - Want to be sold on paying extra every month for roadside service and tire warranty then not be able to use it so you spend $350 on a tow because no one will help you when your wife is stuck on the side of the road? This is the spot for you. - Want to own a car with no spare tire or donut? This is the spot for you - Want to pay $2000 for brake pad replacement? This is the spot for you. -Want someone to remotely care when you are in a difficult situation and need assistance and information? Try somewhere else. I have never written a bad review of a business in my life. First time for everything. More