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BMW of Mt. Laurel
Mount laurel, NJ
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 297 reviews
October 28, 2020
Excellent service and sales force. Always a clean, safe and friendly environment. Everyone treats me as a valued client. Rapid response to questions and requests. and friendly environment. Everyone treats me as a valued client. Rapid response to questions and requests. More
by JBMW
Employees Worked With
Kathleen
October 26, 2020
Totally awesome experience from start to finish. Greg Cohen was my salesman, he was great! He is super knowledgeable, very helpful, and made the whole experience really easy. Cohen was my salesman, he was great! He is super knowledgeable, very helpful, and made the whole experience really easy. More
by lbcartmom
Employees Worked With
Greg Cohen, John (I don't remember his last name)
October 25, 2020
My sales guy Brad was great and made everything simple and easy. Even during COVID, everything went smoothly. I enjoyed my experience and will be back in the future and easy. Even during COVID, everything went smoothly. I enjoyed my experience and will be back in the future More
by john.coyle42
Employees Worked With
Brad
October 23, 2020
Our salesman David Schuster was arguably the best we've ever had when buying a car. Truly made buying the car fun, simple and stress free. We were buying a car for our college son as a gift. He made the ever had when buying a car. Truly made buying the car fun, simple and stress free. We were buying a car for our college son as a gift. He made the experience memorable for all. 5 stars out of 5 may not be enough to give him as a review More
by GolfU
Employees Worked With
David Schuster
October 11, 2020
Wonderful dealership, great employees. I have never been disappointed with Holman of Mt. Laurel. Best decision I have made. Very professional treats you like family. disappointed with Holman of Mt. Laurel. Best decision I have made. Very professional treats you like family. More
by frankenmom
Employees Worked With
Leslie, front desk. Havey Service Manager.
September 28, 2020
The service department at this dealership is poor. On our visit, we were told the car would be ready in a couple of days. It took 10 days. They told us we had to approve replacement of the windshield i our visit, we were told the car would be ready in a couple of days. It took 10 days. They told us we had to approve replacement of the windshield if they broke it while replacing the rubber seal around it which had decayed. They broke it, wanted almost $2000 to replace it. We said, we'll take it without the windshield and get it done aftermarket....then they back tracked and suddenly had some 3rd party doing it onsite for 1/2 the price. They we paid another almost $2000 for convertible roof seal replacement....which wasn't done when we got home....after we went back because the engine had loose parts and was rattling (not sure if it was tools or failure to reassemble...all vague. I would not go there. I've had similar bad experiences at Holman Toyota service. This is not a well managed service organization. More
by Jerry
Employees Worked With
Mike Carbone and John Temprano
August 28, 2020
I purchased my first BMW here 5 years, and had a great experience. Recently, I had hoped for the same while trading in for another BMW, and had the opposite experience. The salesperson was lackluster, a experience. Recently, I had hoped for the same while trading in for another BMW, and had the opposite experience. The salesperson was lackluster, and did not provide information or enthusiasm throughout the time I was there. I finally just left- and purchased a BMW X4 from Circle BMW and had a great experience there. This place needs an overhaul or some training in customer service. More
by Camardo.frank3
Employees Worked With
No Comment
July 06, 2020
Untrustworthy I filled out an application. I had a Preapproved from Capital One Auto finance. They wanted me to use theirs. She told me they could not get me appro I filled out an application. I had a Preapproved from Capital One Auto finance. They wanted me to use theirs. She told me they could not get me approved. I said what about my pre-approval she said it was not definitive. Needless to say, I was told that I was denied. Since it was a holiday weekend I was could not contact auto finance. I finally got through and I was told that I am approved. I called back to speak to the finance manager. Left a voice mail explaining. No one called me back. I will give someone else my business. More
by michlpz
Employees Worked With
Mrs Klaida
March 17, 2020
Their attitude stinks, "we don't negotiate prices " Plus they sell their used cars as is. What if someone reset the "service engine soon light" and it comes on 100 miles after leaving their shop. Answer: "t they sell their used cars as is. What if someone reset the "service engine soon light" and it comes on 100 miles after leaving their shop. Answer: "tough booties" xxxxty dealership.. More
by SailorBoston
Employees Worked With
Mark Gale
February 06, 2020
Do Not Trust Dealership I recently leased a 2020 540I and during the process the finance person sold us a warranty to cover a rims and windshield. He told my wife and i that I recently leased a 2020 540I and during the process the finance person sold us a warranty to cover a rims and windshield. He told my wife and i that it could cost over $1700 to replace the windshield and this coverage protected us from that cost. Well i guess i should have read the fine print because what he told us was not true. I called today because i have a crack in the windshield from a stone while driving but they told me it was not covered. The warranty over covers minor chips and cracks. In fact the coverage is basically worthless. So beware BMW Mt Laurel will do anything to make sale so read fine print and don't trust what they say. As a side note this happens to be my 3rd BMW and it will be my last.. The problem is i am stuck with dealing with this organization for 3 more years More
by Steve B
Employees Worked With
Finance Person
