BMW of Mt. Laurel

Princeton bmw (now apart of mt laurels management) stripped my oil pan plug on my last oil change which I fought to have mt Laurel to contact them and have them take care of the bill to fix the issue. stripped my oil pan plug on my last oil change which I fought to have mt Laurel to contact them and have them take care of the bill to fix the issue. they claimed to have fixed it and I paid for my oil change and went on my way. A couple weeks after I notice oil dripping. Oil was low while driving one day so I stop at a shop and was told I would need a new oil pan plug. Oil pan plugs shouldn’t need to be replaced like oil so the repair tech did a choppy job. Called the service manager to voice my issue with paying for a oil change just a month ago and now having to pay to have another already. Have yet to hear from this service manager. I paid to have a new plug and gasket somewhere else instead of trusting the dealership to do a bad job.(another issue is I had my car there all day for the oil change and didn’t get a call till 30 min till they closed to tell me about the stripped bolt). Unacceptable customer service although they are very friendly when you drop your car off and pick it up. More

Amazing dealership buying BMWs there since 2008. They always show care and quality treatment for us snd our car. Tops in the business . Their greeting group are the bedt. always show care and quality treatment for us snd our car. Tops in the business . Their greeting group are the bedt. More

I gave this place two chances. Even took down a negative review in hopes of making it work. However, this dealership has me beyond irate. 12/31 I contact them on a car and I'm given pricing within a few min review in hopes of making it work. However, this dealership has me beyond irate. 12/31 I contact them on a car and I'm given pricing within a few minutes. Later that day I speak with Gina Haynes, and I'm told that one of the incentives ($500) is expired. I explain that I was just told the price nearly 2 hours prior. I was quickly dismissed, yet I proceeded with attempting to work with them. This first sales attempt stopped because their Ford location put a value on my trade that the managers at BMW would not honor. No idea how that is even possible. Despite this less than ideal situation, I try one more time, because I have a relationship in the Holman family. The second go around was even more nonsense. I had already been approved through Chase at another location, yet somehow the rate is higher at Mt. Laurel. I'd suspect that they are making money on the mark up. Then I bring up the BMW incentives, which was never even addressed, and finally I am told that I "the $500 discount was not included in your quote". I've attached the screenshot of the text. It's not so much the $500, as much as it is the willingness to stand by what you say. This place plays by their own rules and almost acts as if you should feel privileged to do business there. Horrible morals and business ethics are exactly what you'll find at BMW of Mt. Laurel. More

three blown tires in less than 3 months in a brand new car; car had leftward drift upon beginning of lease; Donna Mc Laughlin does not return calls; dealership does not assume responsibility even th car; car had leftward drift upon beginning of lease; Donna Mc Laughlin does not return calls; dealership does not assume responsibility even though leased out a car that is a risk to public health and safety; trying to terminate lease at this time; have to call multiple times a day due to long hold times, still no connection; leasing a car at this dealership has made my life truly miserable; service manager exhibits stunning quantum of indifference; More

Purchased a new 2021 X-5. Ryan Suggs, our salesperson was excellent through the entire process. I would highly recommend him to anyone interested in a new BMW. excellent through the entire process. I would highly recommend him to anyone interested in a new BMW. More

The vehicle was making a high pitched squealing noise. I looked on the internet and it said it had to do with valve cover 1. Brought car in on Monday, December 14, 2020, said there was a repair with the looked on the internet and it said it had to do with valve cover 1. Brought car in on Monday, December 14, 2020, said there was a repair with the "belt" which was needed despite what I saw on internet. Ok fine, after trying to sell me other repairs and services I paid $900 for this repair. 2. The same exact noise reappeared the very next day. Car was taken in on Tuesday I believe. The mechanic said on video the repair needed related to the "valve cover" and was unsure why the other mechanic said what he said and what I saw on the internet. Ok fine. This repair was about $1,700.00. The car was not done until Friday, December 18, 2020. My initial reaction is that you should not attempt to gouge your customer; the first repair was completely unnecessary. I felt as though when the second repair was needed, BMW should have eaten the $900.00 I already paid. Seems little unfair to me. Some concession was made but I do not feel it adequately addressed BMW's mistake. As the service advisors, Kathy is completely inept. I have had dealings with her in the past and she is completely inept, unresponsive and was in fact absent for 2 days and never followed up or offer any input after she gave an overinflated estimate. Jason was somewhat better than Kathy but I was not completely satisfied. I would suggest more competent technicians and the service advisors taking more of an interest in the customer. Simply because you can charge the customer more money does not mean you should always do so. Jonathan J. Sobel, Esquire More

My car came into your dealership via tow truck for service on Oct 9th to be diagnosed for a non starting issue. I informed the Service advisor Billy Holden that I have a 3rd party warranty (Warranty service on Oct 9th to be diagnosed for a non starting issue. I informed the Service advisor Billy Holden that I have a 3rd party warranty (Warranty Solutions), to which he responded that he already knows how they operate, and they won’t cover XYZ. This already left a bad taste in my mouth considering he’s already assuming, thus setting the stage for a negative outcome. Mr. Holden informed me a few days later that in order to diagnose my car further, the dealership would have to break down the engine and charge $1000 more beyond the standard diagnostic fee. I inquired with Mr. Holden as to whether he called Warranty Solutions to inform them - he continually insited that he deals with different third party warranties and he knows they don't like to pay for diagnosis fees. Again, he assumed the worst and set the stage for more out of pocket expenses. Keep in mind that at the time, my warranty company had yet to be notified by your dealership despite my request to do so before any work on my car took place. I unfortunately had to do a lot of calling on my own to verify coverage, and that contact was being made to Warranty Solutions. There was always conflicting information amongst what Mr. Holden relayed to me, and what was relayed to me by the warranty company. For example, Warranty Solutions provided me with a breakdown of what was covered (all labor and parts), yet there were more labor charges trumped up on your end that Mr. Holden had not forwarded to the warranty company, resulting in significant out of pocket expenses. Mr. Holden kept pushing that the car would probably need a turbo, yet another $3000 out of pocket addition. I explained that the turbo was perfectly fine before, so I don’t see why it would suddenly need a new one when the failure was due to a known issue (timing chain guide). When pushing that expense failed, suddenly I was informed that the vacuum pump that came with the new engine was incorrect and I’d have to pay for a new one, $1500. If the engine and all parts are covered by warranty, why do I have to pay for anything further? I refused this particular repair as well. To make matters worse, I took it upon myself to contact the warranty company again, only to be informed no claims were ever brought forth for the additional alleged faulty parts/labor. Had they been, they would've been covered, saving me out of pocket expenses, and leaving me with an actual running car. I’m quite hesitant to deal with your dealership again, given the dishonest and unethical practices by your employee, Mr. Holden. It’s bad enough that getting in contact with him in a timely manner was difficult, but this has cost me money, and cost you a customer. I was looking forward to purchasing a new vehicle from your dealership as well, but given how service was handled, I’d rather not risk it. I forgave the fact that my car was at your dealership for over two months (Oct 9th to Dec 15th) as I was thankfully provided a loaner. For that, I am grateful. Unfortunately, it took this length of time to find the replacement engine that I was told my car required. The worst part of this experience is that after spending $2869.76, the car still does not run properly, as the check engine light is on, and it stalls at idle. *Update Dec 22 2020* I took my vehicle to an indie shop where they confirmed the shoddy work done by the service department. screws and bolts were missing or left undone. Terrible work which can endanger me. This cannot go on if this is happening to others I will be forwarding my concerns to BMW /NA. I hope you can take heed and improve for future customers, unless there was a reason /bias on why my situation was treated so poorly. More

I have purchase my last 4 cars from this dealer. Donna McLaughlin is the best salesperson and the service department has been top notch too. I always recommend Holman BMW McLaughlin is the best salesperson and the service department has been top notch too. I always recommend Holman BMW More

Wendy’s pro-activeness in contacting us, product knowledge, sharing of personal experiences driving the vehicles, and pointed questions makes her a really great salesperson. The collaboration and co knowledge, sharing of personal experiences driving the vehicles, and pointed questions makes her a really great salesperson. The collaboration and cohesion between Sales, Finance, and Holman Insurance was seamless. WELL DONE AND THANK YOU ALL! More

I purchased Extended warranty for amt $3,624 dollars. I purchased Extended warranty for amt $3,624 dollars. Canceled a month later and cannot get money back. Rip off..stay away! Very Dishonest-Be Aware. I purchased Extended warranty for amt $3,624 dollars. Canceled a month later and cannot get money back. Rip off..stay away! Very Dishonest-Be Aware. Stay away from this dealership. Big Liars! Go to another BMW dealership to purchase EXTENDED WARRANTY!! More