BMW of Mt. Laurel
Mount laurel, NJ
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Every single person was very accommodating, and willing to answer lots of questions from me and my husband. Every step of the process was quick, pleasant and easy. And I LOVE the vehicle I purchased! to answer lots of questions from me and my husband. Every step of the process was quick, pleasant and easy. And I LOVE the vehicle I purchased! More
I had no intentions of buying a car, but when I put my car in for service, there were too many repairs to be done. Keith in service tried so hard to work with me to find a solution. He really seemed to ca car in for service, there were too many repairs to be done. Keith in service tried so hard to work with me to find a solution. He really seemed to care about what I was going through. Mike Carbone, helped me find a new car and worked with me however necessary to make having to buy a new car, which was not the best time for me right now, as painless as possible. More
never had such a great experience buying a car my sales associate JT was more than helpful in my car buying experience i would absolutely suggest this dealership there was no pressure or weird behavior lik associate JT was more than helpful in my car buying experience i would absolutely suggest this dealership there was no pressure or weird behavior like you see at some dealers all around a great experience and i will be returning for my next purchase More
BMW of Mt. Laurel did and outstanding job from the time I was greeted at the service entrance, through service department, service speed and thoroughness, diagn Laurel did and outstanding job from the time I was greeted at the service entrance, through service department, service speed and thoroughness, diagnosis of two tire issues, replacement of the tires, and alignment. I have nothing but praise for the this service experience. More
I've been dealing with the Holman family's BMW of Mt Laurel dealership for decades because their people are courteous, efficient, helpful, very professional and knowledgeable. The drop off, loaner vehi Laurel dealership for decades because their people are courteous, efficient, helpful, very professional and knowledgeable. The drop off, loaner vehicle, and pick up process could not have been any easier. More
Jason was very professional and personable and kept me informed as to what the mechanic recommended and the timeframe and cost of the repairs and service. informed as to what the mechanic recommended and the timeframe and cost of the repairs and service. More
My service advisor, John, was excellent. He made sure I had a ride to and from where I needed to go while my car was being serviced. He was also extremely pleasant and customer friendly. He He made sure I had a ride to and from where I needed to go while my car was being serviced. He was also extremely pleasant and customer friendly. He made my experience a great one. More
Was in for oil change/service and vehicle inspection. The technician (Ernesto, I believe it was?) did some great report building with his inspection video, referencing my 82nd Veteran plate cover connect The technician (Ernesto, I believe it was?) did some great report building with his inspection video, referencing my 82nd Veteran plate cover connecting to his experience in NC where Ft. Bragg is located, and thanking me for my service. The communication and processing from the service rep. (Robert Gamble) was smooth, up to date and courteous. Obtaining the loaner, dropping off and picking up also went smoothly even though they were noticeably quite busy. More
I could not be more thrilled with my experience at BMW of Mt. Laurel! I am a 15 year veteran of the auto industry and as such my expectations were not very high. However, this transaction was as smooth as it Mt. Laurel! I am a 15 year veteran of the auto industry and as such my expectations were not very high. However, this transaction was as smooth as it could be! Ky was very accommodating upfront and honest! He even got me a loyalty discount with me having to ask. The vehicle was exactly as advertised and the price quoted is the price received! Mara in finance was also absolutely fantastic!! Finance always gets a bad wrap but this girl hooked me up! 3 year extension on my cpo, Gap that covers 150% and wheel and tire package for an unbelievable price. I am already familiar with Mt. Laurel's service as that is how I became a sales customer and I am both excited and thrilled to be apart of the Holman family. Highly recommend if you are looking for a straight forward no nonsense car buying experience. That is a total rarity these days and I found it at BMW of Mt. Laurel! Thank you so much!! More
I had been working with this dealership for over two weeks. We had negotiated terms and numbers and I went in to sign paperwork and do a deal. I was told that the wheels would be repaired from some curb weeks. We had negotiated terms and numbers and I went in to sign paperwork and do a deal. I was told that the wheels would be repaired from some curb rash prior to my appointment, that was not done. I decided I would do it myself if they took the price down some more. After doing this discussion and agreeing to a monthly payment amount, I consented to a credit check. After running my credit and my fathers, we realized that the credit check was showing up twice on my father’s credit report. They didn’t have an answer as to why. Additionally, after running the credit check and completing everything, they told us that they ran the original quote incorrectly inputting the wrong mileage. They changed the deal and wanted me to pay an additional 45 dollars a month. I stressed to them that we had already been in agreement and this was their mistake, they refused to make any acknowledgment or have any way to rectify their mistake. They told me I could sign at the new number or leave. So not only did I not get the car I wanted, both my father and I have a credit check. I’ve never experienced this level of incompetence at a car dealership. I would stay far far far away More