BMW of Mt. Laurel

a little bit of a wait for the loaner. it was smaller than i requested it was smaller than i requested More

My car was not running well, limp mode and all the dash lights were on. Sep 13 I had it towed to your shop for service. I was told it needed a wheel speed sensor and throttle body valve. It would cost apro lights were on. Sep 13 I had it towed to your shop for service. I was told it needed a wheel speed sensor and throttle body valve. It would cost aprox $4k for the repairs. I was told Fri, Sep 20 the car was ready. I asked if he could make sure all the dash lights were out. Mon Sep 23, I arrived at the center and paid for the repairs. Waited for 15 mins for the car to be brought out. The guy who brought the car apologized for taking so long because the car was not running right. When I got into the car it had the exact same problems/lights as when I had it towed there. Left the car and 2 days later was told the problem was now a vacuum relay for the brake booster and that would cost an additional $2.5K! I asked why the codes were not checked after the repairs and got general responses such as 'things can happen, it could have been hidden and triggered after the repairs, maybe it went bad while it sat from Fri to Mon...' This tells me it was not accurately diagnosed, there was not a quality control review or maybe the original work was not done. The thought of bringing the car out with the same problems after I asked to double check the dash lights is at best incompetence, at worse poor workmanship. I was told on Sep 25 there would be a $500 reduction and good news I did not have to pay for the additional diagnostic check. I authorized the repairs but have a tough time accepting this level of customer service. I will be sure to share my experience with fellow BMW owners, Cars and Coffee friends and Bimmer online friends. More

Oil change and window chip repair. Chip repair wasn’t great and manager agreed so he offered to remove the charge. Instead I asked him to redo it during my next visit. I appreciate Chip repair wasn’t great and manager agreed so he offered to remove the charge. Instead I asked him to redo it during my next visit. I appreciate them backing up their work, and will look forward to seeing this chip repair improve during my next visit. More

What a team effort! A disappointing steering issue was promptly confirmed, diagnosed and fixed in two days! Kudos and thanks to Chris, Billy, Joe and Wim for an excellen A disappointing steering issue was promptly confirmed, diagnosed and fixed in two days! Kudos and thanks to Chris, Billy, Joe and Wim for an excellent result. More

Kathy and Matt took wonderful care of my vehicle. Worked with my third party warranty company and resolved my issues quickly and left with a balance lower than quoted. Service and communication above Worked with my third party warranty company and resolved my issues quickly and left with a balance lower than quoted. Service and communication above and beyond other BMW dealerships in the area, and I’ve been to all of them. More

Every single person was very accommodating, and willing to answer lots of questions from me and my husband. Every step of the process was quick, pleasant and easy. And I LOVE the vehicle I purchased! to answer lots of questions from me and my husband. Every step of the process was quick, pleasant and easy. And I LOVE the vehicle I purchased! More

I had no intentions of buying a car, but when I put my car in for service, there were too many repairs to be done. Keith in service tried so hard to work with me to find a solution. He really seemed to ca car in for service, there were too many repairs to be done. Keith in service tried so hard to work with me to find a solution. He really seemed to care about what I was going through. Mike Carbone, helped me find a new car and worked with me however necessary to make having to buy a new car, which was not the best time for me right now, as painless as possible. More

never had such a great experience buying a car my sales associate JT was more than helpful in my car buying experience i would absolutely suggest this dealership there was no pressure or weird behavior lik associate JT was more than helpful in my car buying experience i would absolutely suggest this dealership there was no pressure or weird behavior like you see at some dealers all around a great experience and i will be returning for my next purchase More

BMW of Mt. Laurel did and outstanding job from the time I was greeted at the service entrance, through service department, service speed and thoroughness, diagn Laurel did and outstanding job from the time I was greeted at the service entrance, through service department, service speed and thoroughness, diagnosis of two tire issues, replacement of the tires, and alignment. I have nothing but praise for the this service experience. More

I've been dealing with the Holman family's BMW of Mt Laurel dealership for decades because their people are courteous, efficient, helpful, very professional and knowledgeable. The drop off, loaner vehi Laurel dealership for decades because their people are courteous, efficient, helpful, very professional and knowledgeable. The drop off, loaner vehicle, and pick up process could not have been any easier. More