BMW of Mountain View - Service Center

The service was great and it was a big job and they were able to do it in one day just for me so I could have my car back to go back to work. able to do it in one day just for me so I could have my car back to go back to work. More

A shout out to Service Advisor Kevin Tran: always professional, personable, hard-working, honest, intuitive, thoughtful, adaptable, understanding, engaging, and miracle-working. He's our go-to. Th professional, personable, hard-working, honest, intuitive, thoughtful, adaptable, understanding, engaging, and miracle-working. He's our go-to. Thanks, KT! More

Service was good, happy with service-related communication. They didn't have the loaner I requested, offered to pay for my Lyft to work, which was great. However, when my car was ready, I missed communication. They didn't have the loaner I requested, offered to pay for my Lyft to work, which was great. However, when my car was ready, I missed the call and tried to call them back. Was unable to reach them for 30 minutes and ended up calling for my own ride back to the dealership. I had to pay the $20 and they don't reimburse. More

The staff at BMW Mountain View are so friendly, kind & professional with smile on their faces, obviously knowing what they are doing and reply promptly when asked. professional with smile on their faces, obviously knowing what they are doing and reply promptly when asked. More

I have total confidence in my service provider Marc Nappi. He is my go to. Nappi. He is my go to. More

Kevin Tran is great. Responsive, timely status updates, nice person. He is exactly the type os person a customer would like to interact with on a visit. Responsive, timely status updates, nice person. He is exactly the type os person a customer would like to interact with on a visit. More

I liked the overall experience of getting my car fixed. It was easy to use the BMW road side assistance and the help I got from Kyle Ossello was excellent! It was easy to use the BMW road side assistance and the help I got from Kyle Ossello was excellent! More

Wayne Chen is the best service advisor at BMW. He took great care of my vehicle and was very quick with turnaround. I have been coming to him for several years now; strongly recommend! He took great care of my vehicle and was very quick with turnaround. I have been coming to him for several years now; strongly recommend! More

BMW and BMW of Mountain View provided me with top notch customer service. They go above and beyond when you need assistance. Had a tire issue with my i4, which doesn’t come with a spare due to the “no flat customer service. They go above and beyond when you need assistance. Had a tire issue with my i4, which doesn’t come with a spare due to the “no flat tires”. I guess the tire for my car is on short supply but they said they had one. The gentleman wanted to physically see it before he could say he actually had it. I received a call minutes later that they had the tire. At that point I asked if he would hold it for me and he gladly said “sure thing”. Not knowing how to get my car to the shop he informed me to call BMW roadside assistance to pick up the car.. My car was picked up within an hour and arrived at the dealership where I received another call from them that they had the car. The gentleman let me know that they would gladly fix it but did not have a tire in stock. Of course they did not have it because the guy before held it for me. I informed the gentleman of the person I talked to earlier and he reached out to verify he had in fact held the tire for me! I also wanted them to check the protective plate underneath, due to the speed bump I scraped on with the low tire from the day before. After about two hours they sent me a video of the review from under my car. Showed the protective plate, shocks, tires, and other components. They sure did a over the top review and I had a video of the whole thing! They then set me up a shuttle to get back to the dealership and I was reunited with my car shortly after. I did not have to worry about a single thing throughout the whole process and I really feel like the service was some of the best I have ever received! I will also mention that the tire and wheel protection I paid for with the car paid off, as I only paid a small deductible for the tire. From start to finish the whole process was simple and easy. I still can’t believe it was so easy to have a tire changed! Thanks for the EXCELLENT customer service BMW of Mountain View! I will be returning to your location in the future! The only down side that day was the drive home in rush hour traffic but when your sitting in your BMW it’s still not that bad;). Absolutely love my BMW! More

From night drop to pick up, I was provided with first class service. Kevin, the advisor, was professional and easy to work with. He kept me informed and was very patient answering all my questions. class service. Kevin, the advisor, was professional and easy to work with. He kept me informed and was very patient answering all my questions. Definitely going back for future services. More