BMW of Mountain View - Service Center

They always try to be very customer favorable. Due to the pandemic the service department has also been affected with what seems to be a loss of employees, but they still maintain a very good level of servic pandemic the service department has also been affected with what seems to be a loss of employees, but they still maintain a very good level of service. More

When it comes to Service It really depends on the person who is helping you. I have had very bad and unprofessional experiences in this location before. But Mark Sleiman is really nice and helpful. Makes yo who is helping you. I have had very bad and unprofessional experiences in this location before. But Mark Sleiman is really nice and helpful. Makes your service experience pleasant. Thank you. More

Daniel Martinez was my service representative. He was super professional and handled my car trouble in the most expedient manner. I highly recommend. This dealership and Daniel if you can get him. super professional and handled my car trouble in the most expedient manner. I highly recommend. This dealership and Daniel if you can get him. More

I came in for the regular service/check-up. Mark Sleiman Was my service rep and took wonderful care of me and my car while I waited in the lobby. Thanks Mark! Was my service rep and took wonderful care of me and my car while I waited in the lobby. Thanks Mark! More

Hard to make appointment by phone they would not call back when you would leave your number. My right front wheel was curbed, notice the marks on tire and rim when received. Tech was helpful in person. back when you would leave your number. My right front wheel was curbed, notice the marks on tire and rim when received. Tech was helpful in person. More

I noticed some of my car dash lights had come on while doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Servi doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Service, certainly calmed me down and they gave me a “loaner”; which allowed me to smoothly continue on with the rest of my day:) The fix was quick and l had my car back in a couple of days. Thank you all; along with the Shop and Wayne/my Service Advisor! Michele/Cupertino (NICE car was too) More

Be Careful. Someone drove my BMW for 120 miles after service == Be Careful about this dealership, especially for car service there == Someone in BMW of Mountain View drove my car for 120 miles after they comple == Be Careful about this dealership, especially for car service there == Someone in BMW of Mountain View drove my car for 120 miles after they completed the service of my car (2019 530e, royal blue). I sent my car in on a recall (rear camera related) on 1/7/2020, got a loaner car, then went picking up my car the next day. Things seemed normally fine. Then something weird happened. First they couldn't find my car in the building, then I found it parked in customer parking. After I drove my car out for less than one mile, I noticed the odometer showed 24828, but the service report said the Mileage out is 24709 (Mileage in 24707). Someone drove my car for ~120 miles overnight. I called the dealer right away. They acknowledged that when I sent my car in, the tank is almost full (9 gal out of 10 gal tank), and when I got car back, only half tank left. They said they are reviewing their surveillance and sort of confirm and apologized for what happened. I asked for explanation on what happened and how this happened. This is a security issue. Someone drove my car out for 120 miles. They had no idea who took my car, where did my car go, and what has been done to my car... How could we trust them and give our precious BMW to their hands again ? Be Careful. Check the report's mileage out against your odometer when you pick up your car after service. If similar thing happened to you, please stand out to let others know. We pay premium to buy the car and service from dealer but BMW betrays our trust as they don't honor our ownership. I will update later if I hear back from BMW of Mountain View on their finding and their plan to fix this issue. I learn a lesson. You should too. More