BMW of Mountain View - Service Center

Wayne Chan is the best. He scheduled my appointment quickly, lined up a loaner call for the two days, and my car was washed and ready for me at pickup. quickly, lined up a loaner call for the two days, and my car was washed and ready for me at pickup. More

Excellent and timely service. Repair of tires and rotation. Very friendly and competent. Mr Wang did excellent. rotation. Very friendly and competent. Mr Wang did excellent. More

The sales and service are both good, Wayne Chen, Joe Wahler, PJ, Kevin. I highly recommend! Wahler, PJ, Kevin. I highly recommend! More

The process was easy and quick. My advisor, Marc Nappi is friendly and efficient. The loaner process was very easy to navigate. friendly and efficient. The loaner process was very easy to navigate. More

We towed a new Airstream from NC with our 2019 X5, experiencing trailer light problems. Just to make sure the X5 was not the problem we took it to BMW of Mountain View for a checkup. The service advis experiencing trailer light problems. Just to make sure the X5 was not the problem we took it to BMW of Mountain View for a checkup. The service advisor, Kyle Ossello was super helpful and tracked down the info we needed plus gave our X5 a clean bill of health. The problem was the blue tooth brake controller. An X5 is a tremendous tow vehicle. Plenty of power for a 3 ton trailer. More

BMW of Mountain View has consistently solved complex problems with my car. And they always road-test the vehicle to confirm the fix. problems with my car. And they always road-test the vehicle to confirm the fix. More

Nice new building, friendly advisor, easy and smooth process from dropping off car to picking up loaner. process from dropping off car to picking up loaner. More

The service advisor Mr. Wayne Chan was very friendly and professional. However, the person who helped me with loaner’s car was not as professional, and did not email me the documents I signed. professional. However, the person who helped me with loaner’s car was not as professional, and did not email me the documents I signed. More

Mtn View BMW did a great job with customer service and car maintenance. I waited for the work to be completed which was 2 1/2 hours as my assigned advisor quoted. car maintenance. I waited for the work to be completed which was 2 1/2 hours as my assigned advisor quoted. More

Took care of a very complex emissions related engine issue that my independent shop couldn't diagnose or fix, informing me that it was covered under 150k emissions warranty. Appreciate the service and issue that my independent shop couldn't diagnose or fix, informing me that it was covered under 150k emissions warranty. Appreciate the service and the fact that the cost was covered. More