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BMW of Mountain View - Service Center
Mountain View, CA
609 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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609 Reviews of BMW of Mountain View - Service Center
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December 20, 2021
Very good service through out the process. The service adviser, reception staff and delivery driver were all top notch. The wait time for car delivery after paying the bill was a bit long though ( ~15 min adviser, reception staff and delivery driver were all top notch. The wait time for car delivery after paying the bill was a bit long though ( ~15 minutes ). I wish that can be improved in the future. More
by davidcmc58
Employees Worked With
Sydney Thorp
December 17, 2021
I had excellent service experience. Wayne Chen took care of everything that needed to be done. I can recommend the dealership and Wayne to anybody who needs BMW car service. of everything that needed to be done. I can recommend the dealership and Wayne to anybody who needs BMW car service. More
by hanaverny
Employees Worked With
Wayne Chen, Sydney Thorp
December 16, 2021
Mark Sleiman at BMW of Mountain View was awesome! He took care of us several years ago and also this time, and he is always so patient and accommodating. BMW of Mountain View was recently renovated and took care of us several years ago and also this time, and he is always so patient and accommodating. BMW of Mountain View was recently renovated and it has made the process smoother for sure. I love the fact that I can get a loaner if I book with some advance notice and, in fact, drive 1.5 hours out of my way (past a closer dealership) to go to this one! More
by Stephanie C
Employees Worked With
Mark Sleiman, Sydney Thorp
December 11, 2021
They were very helpful and checked my car. After the maintenance here, the car is in great shape. Loaner is plentiful and very easy to use. maintenance here, the car is in great shape. Loaner is plentiful and very easy to use. More
by toutan
Employees Worked With
Wayne Chan, Sydney Thorp
December 06, 2021
Great place to take your BMW for service, old or new. Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your ca Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your car. Great working with insurance companies if you have a claim also. More
by andrew.goldfinch
Employees Worked With
Wayne Chan
December 05, 2021
This dealership is the best I have ever visited in the bay area. They offered the free lyft ride which was very convenient for me to commute to and from their location. Marc was very helpful and willing t bay area. They offered the free lyft ride which was very convenient for me to commute to and from their location. Marc was very helpful and willing to answer a lot of questions from me. And surprisingly, the technician even sent me a video when he did a multi-point check on my car. Definitely recommend them. More
by jinjinshao
Employees Worked With
Sydney Thorp
November 30, 2021
I’ve been very satisfied with my experiences at BMW of Mtn View. The processes for service drop-off, loaner cars, and pick up have gone smoothly and efficiently at each of my multiple visits. Mtn View. The processes for service drop-off, loaner cars, and pick up have gone smoothly and efficiently at each of my multiple visits. More
by Gz
Employees Worked With
Andy Simentel
