BMW of Mountain View - Service Center

Absolutely loved the service here! They provided a loaner for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 More

Customer service is very good. I like the tuber service that the dealer provided. It is the value plus service for the customer. that the dealer provided. It is the value plus service for the customer. More

The promise to follow up after service never happened, even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first experience of having my vehicle serviced at BMW of Mountain View. More

The dealer and my service advisor are excellent. They always take care of my needs! always take care of my needs! More

Wayne Hong is professional, caring and very prompt in his communication of what needs to be done. I will give him excellent marks for his service. He is an asset to the BMW Mountain View Service Department communication of what needs to be done. I will give him excellent marks for his service. He is an asset to the BMW Mountain View Service Department. Everyone is gracious and customer oriented. You feel like they care about you and your vehicle. I highly recommend him and the service department. Thanks Wayne. More

Overall the experience was good but I felt they are unnecessarily charged me some 400$ for a complete check which they should anyways be doing.. unnecessarily charged me some 400$ for a complete check which they should anyways be doing.. More

Andy was professional, nice and friendly. I will come here again when service is due. here again when service is due. More

Bought my two cars here and continue to service at this location. My 2019 recently got an oil change, safety check and new tires. Outstanding and friendly service by Wayne Chan. location. My 2019 recently got an oil change, safety check and new tires. Outstanding and friendly service by Wayne Chan. More

The battery in my BMW died, leaving me with the need to first get the a jumper assist at home and then service at BMW to replace the battery. The jumper service, however, did not schedule times, so I coul first get the a jumper assist at home and then service at BMW to replace the battery. The jumper service, however, did not schedule times, so I couldn’t know when I’d arrive at BMW. BMW solved this by having me come without an appointment. When I arrived, I was quickly met, checked in and sent home with a promise of a call when the car was ready for pick up. That afternoon the call came, and the car was repaired, cleaned and ready to go. In all my interactions, the BMW staff were as helpful as possible. More

Incredibly communicative with great customer service. They worked very hard to get my car back to me in two days so that I could have it on Christmas Eve - much appreciated! They worked very hard to get my car back to me in two days so that I could have it on Christmas Eve - much appreciated! More