BMW of Mountain View - Service Center

Mark Sleiman is a courteous and thorough service advisor. Work was completed (took a little bit longer than I had hoped, but that was out of this service dept.'s control) and I have no complaints! Work was completed (took a little bit longer than I had hoped, but that was out of this service dept.'s control) and I have no complaints! More

Advisors and staffs are friendly and helpful. Facility is nice and clean. Will recommend for regular service done here. Facility is nice and clean. Will recommend for regular service done here. More

Service was very good and the loner vehicle was excellent. Work was accomplished in a timely manner. excellent. Work was accomplished in a timely manner. More

I have had several bad experiences with the service department and yesterday it was another one. I took an appointment for an oil change over the phone and. I was asked if I was waiting for the repair department and yesterday it was another one. I took an appointment for an oil change over the phone and. I was asked if I was waiting for the repair or not. I responded that I needed to work and needed to have a loaner since I needed to commute for work. I show up on time at my appointment yesterday, we do the preliminary practice to drop off my car to the service department and after completing then I found out that there is no rental car available. No apologies, no excuses, they just handed back my car keys and I had to leave. To go to work. Simply unacceptable. bMW is supposed to be a premium brand, but they run their customer sec ice department like a small dealer. More

Very professional and courteous! It’s conveniently located and the advisor Wayne was very helpful and knowlegeable! It’s conveniently located and the advisor Wayne was very helpful and knowlegeable! More

Andy Simental, my service advisor helped me resolved the key battery problem as well as the engine warning light which pointed to a vent valve malfunction. Great service! key battery problem as well as the engine warning light which pointed to a vent valve malfunction. Great service! More

I bought my first BMW 330i from your dealership. I have always had first class service. I would of leased the 330e, however MV had none in stock. Because MV has first class service, they maintained I have always had first class service. I would of leased the 330e, however MV had none in stock. Because MV has first class service, they maintained my car. I decided to buy out my car & met Kevin Butler who was very nice & very helpfull. Bahman Farzan took over the paper work & was very professional. Bahman was helpful in explaining the process from the lease to buying out the car. Roya Farzan handled the final buyout paper work & closing cost, again very smooth & helpful experience. Thanks Ray Tollner More

I have been to this dealer ship various times for service. The last five years or so I have been helped by the same customer service rep. Mark has been great always and very good at providing excel service. The last five years or so I have been helped by the same customer service rep. Mark has been great always and very good at providing excellent service and has a very friendly and pleasant personality that is a pleasure to work with. He is prompt and very couteous and patient in explaining all the options. His love of cars and thorough knowledge inspires trust. More

NEVER GET YOUR VEHICLE SERVICED HERE! Behind all the smoke and mirrors of this dealership, it's just not worth it. I will attribute my lack of knowledge to my incompetence of car parts an Behind all the smoke and mirrors of this dealership, it's just not worth it. I will attribute my lack of knowledge to my incompetence of car parts and labor charges but it is beyond ridiculous. (Backstory) I am 24 yrs old, new to the Bay Area and very fortunate in being able to get my hands on a year 1 of 1, BMW M1. With that being said, I hope to God dealerships become obsolete in these next decades because everything is just smoke and mirrors. I will take this as a learning opportunity and to do better due diligence on the qualified mechanics in my area; and I urge everyone else do the same. If you care about your own hard earned money and Indispensable time, I suggest you take just a little bit of time out of your day to call around other qualified mechanics in the bay area. The fact that all I needed was a simple battery change and a new fuse box is one thing, it was something completely different when labor itself is 2.5x the amount of the parts. A fake smile does not wash away the hours I spent learning a skill in order to gain the money but then hand it all away to people who do not share your best interest. More

Very timely service. Very complete. Very courteous people I asked my service advisor to get the bugs off the windshield, and it was done! Very complete. Very courteous people I asked my service advisor to get the bugs off the windshield, and it was done! More