BMW of Mountain View - Service Center

Very good technical service and friendly customer service. Nice looking and comfortable facilities. They even wash my car for me after service. service. Nice looking and comfortable facilities. They even wash my car for me after service. More

Wayne takes care of my cars service, he is always prepared when I arrive. He explains what will take place and when I can expect my car to be ready. He also gives me calls or texts to give me progres prepared when I arrive. He explains what will take place and when I can expect my car to be ready. He also gives me calls or texts to give me progress reports. I highly recommend Wayne Hong at BMW of Mountain View. More

I came in for a car repair job that they estimated would take 2-3 weeks. Its now been 2 months and I don't have an ETA. Meanwhile, I've had to rent a car on my own incurring lots of charges and I have no id take 2-3 weeks. Its now been 2 months and I don't have an ETA. Meanwhile, I've had to rent a car on my own incurring lots of charges and I have no idea when I'll get my vehicle back. More

knowledgeable and very helpful service staff Brandon. Answer all my questions with explaining all the technical details using the way I can clearly understand. Answer all my questions with explaining all the technical details using the way I can clearly understand. More

Twice now I've taken my car here for service and each time I've experienced long wait times to drop off and pick up my car. They are friendly enough and seem to do a good job. But just don't have their a time I've experienced long wait times to drop off and pick up my car. They are friendly enough and seem to do a good job. But just don't have their act together with the drop off and pick up process. Who wants to spend 40 mins standing around when you need to get on with your day. They also don't have a waiting lounge, so you literally are "standing" around. More

I felt satisfied because my issues were solved. I will sure come back next time. I will sure come back next time. More

BMW of Mountain View is by far the best dealership. Took great care of me and my family. Took great care of me and my family. More

Have had satisfying service experience for about 5 years. Very positive about their integrity and quality of work Very positive about their integrity and quality of work More

Brandon Cassey offers the highest level of customer satisfaction, bar none. He is knowledgeable about all aspects of your BMW service needs and offers extraordinary customer service and professionalis satisfaction, bar none. He is knowledgeable about all aspects of your BMW service needs and offers extraordinary customer service and professionalism at all times. You would been be in the best of hands and so fortunate to have him as your service advisor. More

I came in to get new tires, I ran a flat tire the other night and brought it into this dealership. Devin Miller was polite, helpful and quite engaging! He told me what time my car will be ready and as soo night and brought it into this dealership. Devin Miller was polite, helpful and quite engaging! He told me what time my car will be ready and as soon as it gets done that I will get a call from him - that he did! He arranged for a shuttle to and from work which was quite helpful specially I work in Fremont. Devin called 2 hours ahead of schedule and was able to get a ride 30 minutes later and was at the dealership to pick up my car with a new tire replacement. thanks for the great job Devin! More