BMW of Mountain View - Service Center

The service rep did an excellent job and kept me informed me of everything needed about the job after my dropped my car for service. The only problem I had was the loaner arrangement in the scheduling sy me of everything needed about the job after my dropped my car for service. The only problem I had was the loaner arrangement in the scheduling system. I scheduled my service in the evening for an open slot the day after. When I arrived at my appointment, I was told there is no loaner available. They arranged a Lyft shuttle for me which was OK for me. But the feedback mechanism to the user shall be fixed if the loaner is not available or cannot be arranged in the given time. More

While I have serious reservations on the quality (Lemon) of our 535 Turismo and the Service Department reservation desk rarely assess if a loaner car will be required (I klive in Half Moon Bay), the service of our 535 Turismo and the Service Department reservation desk rarely assess if a loaner car will be required (I klive in Half Moon Bay), the service reps have been excellent (Devin MIller being most recent) More

I would recommend this dealer for sure they are very helpful and have good customer service there staff is very nice and helpful! helpful and have good customer service there staff is very nice and helpful! More

Very good service , the receptionist and the service rep are friendly and professional. Thanks for your help! are friendly and professional. Thanks for your help! More

I recently serviced my rare BMW M3 here with Wayne. Wayne is a great advisor who made sure my needs were met both in terms of the car and in terms of service expedience. I had my toddler with me. Th Wayne is a great advisor who made sure my needs were met both in terms of the car and in terms of service expedience. I had my toddler with me. The lounge area and lounge staff were very comfortable and accommodating for me to work while my toddler played with his toy cars. I recommend BMW of Mountain View service center and particularly Wayne Chan as an advisor. More

Wayne is the man… thank you Wayne Chan for outstanding service.. We will be back for sure… service.. We will be back for sure… More

Wayne always gives 100% great service. I was having an issue with my gas gauge that is solved. Thanks so much for that. I was having an issue with my gas gauge that is solved. Thanks so much for that. More

Worked with Marc on my 2018 x5 diesel. Brought it in for new tires and had there check engine light come on. Found out that it was the spark plugs and covered under warranty. Was provided Brought it in for new tires and had there check engine light come on. Found out that it was the spark plugs and covered under warranty. Was provided a loaner car and picked up the x5 the following day. Hassle free experience! Additionally, in March of this year, had a faulty door panel which kept making a rubbing/knocking sound. Marc did a great job with the foreman to add additional padding to the door panel and completely illuminated any annoying sounds! Always a please working with Marc! More

Went in with a 15 year old well loved 335i for a no-charge recall part replacement and was treated as if I had just bought an i8. And, as others have commented, Mark Sleiman is the best. no-charge recall part replacement and was treated as if I had just bought an i8. And, as others have commented, Mark Sleiman is the best. More

I believe great service come from great people going the extra mile. Mark Sleiman, my service advisor really bailed me out of a mess (car had window broken and I needed scheduled service plus new window al extra mile. Mark Sleiman, my service advisor really bailed me out of a mess (car had window broken and I needed scheduled service plus new window all done in less than 24 hours because I needed to drive to my daughter's graduation. Mark it all happen (with the help of the service and parts teams) seamlessly. I am extremely grateful. More