BMW of Mountain View - Service Center

Justin in the service department was very helpful - set up my appointment, arranged a loaner car, contacted me when the car was ready. Thanks, Justin! up my appointment, arranged a loaner car, contacted me when the car was ready. Thanks, Justin! More

Great service and experience. Staff was helpful in experiencing problems and steps. They made sure I understood what was happening. Staff was helpful in experiencing problems and steps. They made sure I understood what was happening. More

Devin and the BMW staff were very helpful in getting my vehicle back to running! They were happy to swiftly arrange a loaner vehicle while my car was in shop. vehicle back to running! They were happy to swiftly arrange a loaner vehicle while my car was in shop. More

I would definitely recommend BMW if Mountain View. Everyone I came across was wonderful and professional. Never seen so many smiling face. Thank you all! Everyone I came across was wonderful and professional. Never seen so many smiling face. Thank you all! More

I had an amazing experience with my service advisor - Kyle. I was given timely updates. He always presented me with all the options and the cost upfront to help me make a better decision. I’ve always rec Kyle. I was given timely updates. He always presented me with all the options and the cost upfront to help me make a better decision. I’ve always received a loaner car on my request when scheduling a service with them. More

I’m never disappointed when having my car serviced here. Mark Sleiman is always so accommodating. To my needs and always incredibly friendly. I feel I’m always well taken care of and my car is too! Mark Sleiman is always so accommodating. To my needs and always incredibly friendly. I feel I’m always well taken care of and my car is too! More

I brought my car in for service. Service advisor was courteous and friendly. Communication needs improvement: my repair was estimated for one day, but they did not let me know that t Service advisor was courteous and friendly. Communication needs improvement: my repair was estimated for one day, but they did not let me know that the work required more than than estimated time despite my calls to the dealer. The shuttle service (Lyft) is convenient. More

Mark was great, helpful and considerate. The service was good and I got detailed analysis of my car after. The service was good and I got detailed analysis of my car after. More

I love Mountain View BMW. My service advisor Marc Nappi provides superior care due to his expertise. The ease of making a appointment. I have total confidence in having my car My service advisor Marc Nappi provides superior care due to his expertise. The ease of making a appointment. I have total confidence in having my car serviced. I am always kept updated. I appreciate the video of my repair so I can understand what has been done to my car. I am always happy with the stellar service at Mountain View BMW. More

Service agent: excellent; courteous, helpful and friendly.Explained maintenance needs. Always available when need it. friendly.Explained maintenance needs. Always available when need it. More