BMW of Mountain View - Service Center

Awesome service experience. . The service advisor Wayne Hong was very helpful, friendly and answered all my questions.. . The service advisor Wayne Hong was very helpful, friendly and answered all my questions.. More

Good experience at this dealership when I went in for my M3 break in service at 1200 miles. The service advisor Branden was helpful and answered all my questions. I got my car back everything looks good. M3 break in service at 1200 miles. The service advisor Branden was helpful and answered all my questions. I got my car back everything looks good. Will be back for my next service. More

Sent my car in to get the dent fixed in the door. Also to have the trunk fixed doesn't open. Got the car back door looks great but trunk is still not fixed and the inside of the car was dirty. Dus Also to have the trunk fixed doesn't open. Got the car back door looks great but trunk is still not fixed and the inside of the car was dirty. Dust and dirt everywhere. Justin was good. Communicated with me and was helpful. More

On top of my head, my X1's sunroof glass blasted (shuttered to thousand pieces) unexpectedly while I was driving on 101 south before Covid 2020. BMW Mountain View checked with BMW and agreed to fix (shuttered to thousand pieces) unexpectedly while I was driving on 101 south before Covid 2020. BMW Mountain View checked with BMW and agreed to fix my sunroof free of charge. The service was fast and I thought it was all OK. I did a mistake of not checking the sunroof after it was fixed. I just had a baby and Covid hit, we were all locked-in for months and didn't think about using the sunroof. It is after 3-4 years that I opened the sunroof and there are still powdered broken glass pieces on the sunroof tracks. The sunroof doesn't function properly. I cannot believe how this can be missed at a location that provides professional BMW service. To my huge mistake not testing the sunroof right away after all this time, I don't know what to do. To anyone it would be clear that there is no way I can implant broken glass pieces on the tracks but not sure if BMW could fix the tracks now. I am really upset. For basic services the BMW Mountain View is good. Didn't have any issues. More

The first time I made an appointment and brought my car in, they said they don't have enough EV techs to look at it that day so I had to come back in and get my car. The second time I made an appointment in, they said they don't have enough EV techs to look at it that day so I had to come back in and get my car. The second time I made an appointment and brought my car in, they said they don't have enough EV techs to look at it yet. It's been 4 days now and they haven't looked at it yet. Thankfully I got a loaner this time. More

Very pleasant and relaxed. Service was well explained. Staff were very friendly, helpful and courteous!! Service was well explained. Staff were very friendly, helpful and courteous!! More

Always take care of me with loaner cars and good communication at every step of the process. communication at every step of the process. More

Justin was super attentive to my needs and I was assured that my car was getting well taken care of. that my car was getting well taken care of. More

The service department advisor Branden Casey has always met our needs since 2015. The manager and staff is friendly and courteous. I highly recommend this BMW service location. met our needs since 2015. The manager and staff is friendly and courteous. I highly recommend this BMW service location. More

Great service experience as well as polite and professional service advisor, well done folks! I especially like your short video which points out potential issues with the car. Thank you, Farzin H professional service advisor, well done folks! I especially like your short video which points out potential issues with the car. Thank you, Farzin Hatami More