BMW of Mountain View - Service Center

Very pleased with the Service Department and my service advisor, Hugo. I look forward to my next scheduled visit in one year. advisor, Hugo. I look forward to my next scheduled visit in one year. More

Thank you very much for the great service, I had a great experience In this place. experience In this place. More

I brought my car in for service for a drive train malfunction and for an ambient lighting issue. My SA told me the malfunction was a glitch even though it happened multiple times and he said the ambi malfunction and for an ambient lighting issue. My SA told me the malfunction was a glitch even though it happened multiple times and he said the ambient lighting wasn’t covered by warranty even though I bought a platinum pack from BMW. I took it to a different dealer and they found a coolant leak and were able to get bmw to cover the ambient lighting. It’s ridiculous they weren’t able to help me out but thankfully the other dealer did and got my issues sorted asap. More

This dealership is clean and the staff are professional. My advisor Wayne Chan was very efficient and communicates well. He arranged my rides which made it very easy to have service done at this location. My advisor Wayne Chan was very efficient and communicates well. He arranged my rides which made it very easy to have service done at this location. I loved the video the tech took who explained the work he had performed. More

Good communication, excellent service experience. Would recommend for service for BMW. Been a regular customer for over a decade Would recommend for service for BMW. Been a regular customer for over a decade More

They provide efficient services. I wait at the customer lounge for services, it only took 1.5 hours I wait at the customer lounge for services, it only took 1.5 hours More

Promp, professional service. Nice people. Good coffee. Will come back again and again and again. Nice people. Good coffee. Will come back again and again and again. More

It is easy to schedule for an appointment. Service advisor is very friendly and helpful. The environment is very comfortable. Service advisor is very friendly and helpful. The environment is very comfortable. More

Justin was prompt and my car was ready on time. Great service all around.. will go back Great service all around.. will go back More

Polite, knowledgeable staff. Quick check-in. And decent to terrific service. They could do a better job cleaning up the car though. When a BMW comes out with more water splash ma Quick check-in. And decent to terrific service. They could do a better job cleaning up the car though. When a BMW comes out with more water splash marks and dirtier wind shields than it went in with, you know there is sloppiness in the Service ranks. More