BMW of Mountain View - Service Center

The service was good but it took more than expected. At the end the offer me a ride for picking up the car. I appreciated that At the end the offer me a ride for picking up the car. I appreciated that More

Brandon Casey and Joe Wahler go above and beyond to provide the most incredible service to a very loyal BMW customer. When I have a concern they address it immediately and provide me with never ending provide the most incredible service to a very loyal BMW customer. When I have a concern they address it immediately and provide me with never ending confidence it has been addressed. Hats off to both if them! More

Marc is really helpful and understand my issues and concerns. Willing to help within his scope. concerns. Willing to help within his scope. More

That's a great service experience as we got before, include schedule, drop off and pick up process include schedule, drop off and pick up process More

Friendly and efficient service overall. But the service desk was not responsive. There was a wrong charge on the service and we have contacted them many times by sending emails, left voice But the service desk was not responsive. There was a wrong charge on the service and we have contacted them many times by sending emails, left voice mails but never got back from them to resolve the issues, very disappointing. More

Friendly staff very professional Hugo Cardenas was excellent in accommodating my car service, I highly commend him give him a raise, he deserves it excellent in accommodating my car service, I highly commend him give him a raise, he deserves it More

I had a fantastic experience with BMW of Mountain View that provided great and responsible service. From the moment of reservation to the end of the journey, their professionalism was outstanding. Special that provided great and responsible service. From the moment of reservation to the end of the journey, their professionalism was outstanding. Special thanks to Hugo for providing such a great service! More

I had an extensive services done in Mountain View BMW dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super help dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super helpful to answer all my questions patiently. The coupon I brought was not applicable to my service, but to my very pleasing surprise, Wayne later found an online manufacturer coupon to save me some money. This nice gesture imo is a service go beyond and above. I will go to this dealership for my future services and definitely recommend Wayne to my family and friends who own BMW cars. More

Outstanding service, friendly and helpful team, clear and timely communications, The team goes out of their way to create a very pleasant customer service experience. timely communications, The team goes out of their way to create a very pleasant customer service experience. More

Wayne, our customer service representative went way above and beyond expectations on my X1 repair. and beyond expectations on my X1 repair. More