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BMW of Mountain View - Service Center

Mountain View, CA

4.7
609 Reviews

609 Reviews of BMW of Mountain View - Service Center

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July 06, 2023

The technician was very helpful and he gave me all the information about what it needs to be done to my vehicle and provided me with an excellent customer service More

by Alexa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 11, 2023 -

BMW of Mountain View responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2023

This is the worse dealer I have ever been. If you want them to break your car, than go for it! More

by 1040155166lsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 07, 2023 -

BMW of Mountain View responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (650) 200-0149 to discuss what we can do to help.

July 03, 2023

Came to the shop for a recall and left with a satisfactory result. Smooth communications first and professional class services at the end. More

by Dong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HP Inc.
Jul 06, 2023 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 30, 2023

Very professional, no long waiting, effective, provide best service that can not ask for more More

by Thingo31
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hugo
Jul 05, 2023 -

BMW of Mountain View responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

June 30, 2023

I had another great experience recently thanks to Branden Casey's helpfulness. Excellent service! Thanks More

by Alexey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Jul 05, 2023 -

BMW of Mountain View responded

Hi Alexey, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 26, 2023

BMW of Mountain View service has improved over the past few years. While the physical environment is still very dated and drab, I found the personnel there to be helpful and knowledgeable. I was also ple More

by Blueman2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wayne, my SA, was wonderful,
Jun 29, 2023 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

It is clean, well organized and friendly. Saturdays is the best time to come for service as the cars are not stacked up out into the street waiting. Tea or coffee would be nice down there lik More

by Kanin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin the Asian guy
Jun 29, 2023 -

BMW of Mountain View responded

Hi Kanin, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

Really impressive dealership. People great ,service great. Brandon Casey very helpful. Everything about the organization is first rate More

by barasch1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
brandon Casey
Jun 29, 2023 -

BMW of Mountain View responded

Hello, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 26, 2023

Super quick, the guy knew what he was doing and what I wanted. There was no drama “no additional things I should do”, plain and simple and quick! Loved it! More

by utsav25dk
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Jun 29, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 25, 2023

service was good and on time. they communicated well during the service and responsive to any questions More

by tytnam
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Jun 28, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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