Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Mountain View - Service Center

Mountain View, CA

4.7
609 Reviews

609 Reviews of BMW of Mountain View - Service Center

Sort by
July 21, 2023

Great service. Even though they were very busy they worked hard to take care of all of us More

by crobbin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
Report | Print
Jul 26, 2023 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

It's always a pleasure for me to work with Daniel Martinez. He's gracious and can provide explanations of services when I ask. More

by mariondsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Report | Print
Jul 26, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 20, 2023

Very good service. Fast and also clean my car. By the way coffee is great. More

by yorker29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Jul 25, 2023 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 17, 2023

Great services! Thank you Hugo. He really made my timeline that I neeed with replacing my tires More

by Kevinpope22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Cardenas
Report | Print
Jul 25, 2023 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

July 16, 2023

Great experience has been going there for about 3 years now my old adviser John Roy was great now I have another adviser Marc Nappi GREAT always helpful definitely recommended More

by Rajneesh4711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Report | Print
Jul 20, 2023 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.

July 14, 2023

I am very happy with the service they provided. I will recommend Brandon , since he was very friendly and punctual with the delivery time. More

by jasalgado08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jul 18, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 13, 2023

Great facility with very knowledgeable staff in both the sales and service departments. Have been a client for 15 years. More

by N Usman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey & Ralph Wahler
Report | Print
Jul 16, 2023 -

BMW of Mountain View responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

July 09, 2023

The service advisor is was fine, just i would be better if he was more communication with the customer. I had to call to know the status of my car. It would like to get info of my car at least once a week More

by Ramon Avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Jul 12, 2023 -

BMW of Mountain View responded

Hi Ramon, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 09, 2023

Timely and professional. Wayne C and Wayne H have always been super helpful. Thank you! More

by aly_k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne C
Report | Print
Jul 12, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 07, 2023

I could never get a response from the Service department in time regarding my complaint. It took two attempts over six months for the service regarding the recall notice to get it done. all the recommendati More

by smusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Jul 11, 2023 -

BMW of Mountain View responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

1
...
15
16
17
...
61