BMW of Mountain View - Service Center

Dealership does an outstanding job and Wayne Cheng is the best! He’s very professional and always goes out of his way to help me! best! He’s very professional and always goes out of his way to help me! More

Justin was very helpful, responsive, and courteous. Pricing is a bit outrageous, which I guess is not a surprise, but a deterrent to use the dealer in the future unless covered by warranty. Pricing is a bit outrageous, which I guess is not a surprise, but a deterrent to use the dealer in the future unless covered by warranty. More

Great service, made complex issue simple, good communication. Alway have had great service on regular visits. communication. Alway have had great service on regular visits. More

I had an appointment for Tuesday but showed up on Monday @ 0715, second car in line regarding discharge battery. They opened up at exactly 0730, a young lady came to me asked if I had appointment, got a se @ 0715, second car in line regarding discharge battery. They opened up at exactly 0730, a young lady came to me asked if I had appointment, got a service rep. In and out in a couple of hours! More

really good service and explain well on the broken part that need to replace with, and good communication on tracking with the replacement progress. that need to replace with, and good communication on tracking with the replacement progress. More

For my service appointment, I talked with Wayne Hong. He was able to accommodate my request of getting a loaner despite some difficulties (due to shortage of cars). He was also able to help me with my re He was able to accommodate my request of getting a loaner despite some difficulties (due to shortage of cars). He was also able to help me with my request of keeping my appointment on the same day despite scheduling issues. He kept me updated on the process of service and walked me through what to expect. Service was done on-time and as scheduled. I'm happy with the service and overall communication. More

Throughout the service process, Marc demonstrated exceptional knowledge of all service details and ensured I was kept informed at every stage of the service effort, also recommended to extend the war exceptional knowledge of all service details and ensured I was kept informed at every stage of the service effort, also recommended to extend the warranty and change break pedals which was not part of the scope of the service. More

The Service Adviser knew everything about the service details before the service started and kept me informed throughout the repair effort. details before the service started and kept me informed throughout the repair effort. More

I had a shattered driver window on my new Z4 and Kyle made a tough situation as smooth as possible. He helped me decide the best course of action and was very communicative. Plus, he turned the car aroun made a tough situation as smooth as possible. He helped me decide the best course of action and was very communicative. Plus, he turned the car around faster than estimated. More

Clean. Friendly. Great staff. Excellent communication. Convenient location. Timely service. Fast pick up and drop off. Friendly. Great staff. Excellent communication. Convenient location. Timely service. Fast pick up and drop off. More