BMW of Mountain View - Service Center

My service writer Marc was very nice. My disappointment is due to expectations. When I scheduled my service they said I needed to be there at 7:30am for my appointment. My car was not tou My disappointment is due to expectations. When I scheduled my service they said I needed to be there at 7:30am for my appointment. My car was not touched for nearly 2 days. The diagnosis was what I told them it was and we had to wait another 2 days for parts. Why have me come in for a 7:30 appointment if you had no intention of working on it? More

...service writer Kyle has been efficient and effective for the past several years...glad he is still here... ...see Joe Wahler for a great deal of a lease or purchase... for the past several years...glad he is still here... ...see Joe Wahler for a great deal of a lease or purchase... More

Very pleased with this dealership and I feel confident. with the care my vehicle receives here. they were very busy and service was performed in a respectable amount of time. Hugo was very helpful and a goo with the care my vehicle receives here. they were very busy and service was performed in a respectable amount of time. Hugo was very helpful and a good part of the team. Thank you for your honesty and concerns in my behalf. More

Dealership meet my needs, was schedule, greeted, welcomed and accommodated. Use of car service, lyte, was welcomed. and accommodated. Use of car service, lyte, was welcomed. More

update event was very much appreciated, tried before and turned away. This event made a big difference turned away. This event made a big difference More

Every time we bring our car for service, Marc is informative, responsive, and we feel well taken care of. informative, responsive, and we feel well taken care of. More

It is our first time to have our vehicle service by BMW Mountain View and we are really impressed. Our service advisor, Wayne Hong made sure every detail that needs to be checked and repaired were done co Mountain View and we are really impressed. Our service advisor, Wayne Hong made sure every detail that needs to be checked and repaired were done correctly and promptly. That you so much! More

Again, great service. My battery diied, and I was able to take it in in the pm and get it done early the next morning. Very customer focused. Wayne Chan is terrific My battery diied, and I was able to take it in in the pm and get it done early the next morning. Very customer focused. Wayne Chan is terrific More

The advisor was friendly and courteous. He spent time and reviewed the details with me when I requested. He spent time and reviewed the details with me when I requested. More

Waited for 30 minutes for the service representative on dropoff because he was in a meeting. What's the point of the reservation then? Also waited for 20+ minutes on pickup, because someone put the wrong dropoff because he was in a meeting. What's the point of the reservation then? Also waited for 20+ minutes on pickup, because someone put the wrong tag so they couldn't find my car... More