BMW of Mountain View - Service Center

I like the video walk-throughs, service advisors are excellent and knowledgeable. It’s easy to drop the car off and pick it up. excellent and knowledgeable. It’s easy to drop the car off and pick it up. More

Dealership always performs service on time with quality! ! Excellent service by Wayne Chan!! I bought my last BMW here and highly recommend them!! ! Excellent service by Wayne Chan!! I bought my last BMW here and highly recommend them!! More

Prompt and professional service, no pressuring or haggling for extra service. Provided good recommendations and explanations for the inspection haggling for extra service. Provided good recommendations and explanations for the inspection More

There is a great service here and Kevin Loftus did a great job for his customers. I feel very satisfied and comfortable great job for his customers. I feel very satisfied and comfortable More

Friendly and efficient service! Prompt turnaround and no unnecessary sales pitch! Easy to deal with. Great service including the loaner vehicle! Prompt turnaround and no unnecessary sales pitch! Easy to deal with. Great service including the loaner vehicle! More

Excellent service and support by my consultant Wayne Hong. A relaxing experience and [eace of mind. Hong. A relaxing experience and [eace of mind. More

Wayne Chan consistently goes above and beyond to provide customers with excellent service and care. He listens and follows through. He's why I keep coming back! customers with excellent service and care. He listens and follows through. He's why I keep coming back! More

Probably need to lower my expectations with BMW. I was somewhat upset when picking car up, it was indicated that there was a backup with washing cars. It did take them awhile to bring the car upfr I was somewhat upset when picking car up, it was indicated that there was a backup with washing cars. It did take them awhile to bring the car upfront. It wasn't washed and later when I parked I discovered the rear of the car was actually covered in birdshot. More

The BMW Service team are personable, knowledgeable, supportive and reassuring. The follow through and accommodation is above and beyond. I am grateful for dedicated, consistent team members over the supportive and reassuring. The follow through and accommodation is above and beyond. I am grateful for dedicated, consistent team members over the years. As a single female, I am reassured of quality work. Thank you More

I called to set up an appointment 2 weeks ahead but somehow the appointment is gone when I call them a day before my service. I went to the dealer and the service advisor Kevin helped me set yo everyth somehow the appointment is gone when I call them a day before my service. I went to the dealer and the service advisor Kevin helped me set yo everything again quickly and got everything done on the next day. The experience was pretty nice, although they got a problematic appointment/parts-order system or something lol. More