BMW of Montgomery - Service Center

Service Excellent service and friendly personnel. Always treats me with courtesy and makes me feel like they appreciate my business. They even provide me w Excellent service and friendly personnel. Always treats me with courtesy and makes me feel like they appreciate my business. They even provide me with a courtesy vehicle when necessary. More

TOTALLY DISAPPOINTED: Excessive OIl Consumption Problem I have made numerous trips to BMW of Montgomery to address this problem w/o resolve. My latest visit, 9/21/2017, SA presented me with a quote of $6,4 I have made numerous trips to BMW of Montgomery to address this problem w/o resolve. My latest visit, 9/21/2017, SA presented me with a quote of $6,462.93 to repair the following: - Upper Oil Pan Gasket - Both TURBO Oil Lines - Rear Main Seal and Upper Plate This diagnostic seems to be problems related to N63 and N63T Engine and possible damaged parts during assembly and BMW should be responsible for repair costs and provide a courtesy car for the duration of repair completion. Please provide BMW of Montgomery corrective actions to: jsmith_48@msn.com. Thanks More

Totally satisfied! My experience was totally satisfied. Great service and very helpful friendly staff. Very friendly receptionist. Service guy was Jason Salter. I am fro My experience was totally satisfied. Great service and very helpful friendly staff. Very friendly receptionist. Service guy was Jason Salter. I am from Mobile and was traveling to Atlanta when I had tire issues. My car was towed to your dealership. More

Professionals doing it right. The service department at BMW Montgomery is top notch. The staff is always friendly and helpful. They keep in constant contact advising me throughout The service department at BMW Montgomery is top notch. The staff is always friendly and helpful. They keep in constant contact advising me throughout the day about my cars service. They answer my questions honestly. The staff makes the difference. More

Disappointed By far my worst experience at BMW Montgomery. Service writer didn't keep on contact and when he did I received a text and never answered my call. Truc By far my worst experience at BMW Montgomery. Service writer didn't keep on contact and when he did I received a text and never answered my call. Truck was there for a month and I picked it up Thursday and by Saturday morning my truck was smoking which it didn't do before I bright it in. Never gave me valuable information concerning my vehicle. More

Can't say enough good things. This is my second BMW and I always receive outstanding service. My service advisor John goes above and beyond. If he is not there, Brian steps in with This is my second BMW and I always receive outstanding service. My service advisor John goes above and beyond. If he is not there, Brian steps in with the same attitude. Love getting a text when my car is ready with a copy of the bill and work that was done. Rebecca is a great friendly, helpful "first person" contact and Renee a great ending when you checkout. To me they are family! More

Totally disappointed Check engine light on and go to dealership they read the code so my wife makes an appointment to bring it in the following Monday take it in the engin Check engine light on and go to dealership they read the code so my wife makes an appointment to bring it in the following Monday take it in the engine light is off so they say they can't fix it but they take the fifty dollar deductible More

Exceptional customer service I had to have my battery replaced in my BMW & although I purchased my car in Birmingham I used BMW of Montgomery. I received excellent customer servic I had to have my battery replaced in my BMW & although I purchased my car in Birmingham I used BMW of Montgomery. I received excellent customer service from every angle. I called them at 8:00 a.m. regarding my situation with a dead battery and by 8:30 am I had a very nice young man whose first name was Shamus at my door to jump my car off so I could drive it to BMW montgomery for a battery replacement ! Impressed with the promptness and with Shamus. Although I didn't have an appointment, I walked out of the service center at 11:30 with a new battery, suggested service by Bryan Brasington who suggested but was not pushy. The waiting area was very comfortable and the employees that worked in that area were very hospitable and friendly! They even washed and vacuumed my car for me! Pleasant experience all the way around!! More

Pricey Cars, No Color Printer! Went into dealership for an oil change, when time came to pay, I was missing the multipoint inspection print out. Since dealership will not give me a Went into dealership for an oil change, when time came to pay, I was missing the multipoint inspection print out. Since dealership will not give me a service history on the car, I look to the multipoint inspection print out for service information. I was told that the color printer was broken, and had been broken for 2 to 3 months. I requested print out in black and white and via email, but was told they only print them in color( sounds like xx to me). How is it that you sale high end pricey cars, but cant repair a color printer??? More