BMW of Montgomery - Service Center

Exceptional Service! All the experiences expected in the ideal place: Friendly greeting! On time Informative regarding service Quickly completed with thorough service All the experiences expected in the ideal place: Friendly greeting! On time Informative regarding service Quickly completed with thorough service Sarah Crews is professional, knows the work, and is very easy to work with!! More

AWESOME BMW:AWESOME. Each time i have gone to have my car serviced had been excellent. From the moment I drive into the service area until the time I leave, t BMW:AWESOME. Each time i have gone to have my car serviced had been excellent. From the moment I drive into the service area until the time I leave, the staff was wonderful. More

Great service Everyone at BMW of Montgomery was very professional. From Luke who took us in all the way to cashier, the experience was great. When I inquired about Everyone at BMW of Montgomery was very professional. From Luke who took us in all the way to cashier, the experience was great. When I inquired about few items that needed to be fixed, he was happy to explain. Great service and great experience. More

Great Service I had to take my vehicle in to get a part replaced for a recall. Made an appointment and everything was done on time and the service was great. I had to take my vehicle in to get a part replaced for a recall. Made an appointment and everything was done on time and the service was great. More

Smile to your face Made an appointment for a recall. I was told it would take a hour and a half. I live an hour from the dealership so I had to take time off work. I was Made an appointment for a recall. I was told it would take a hour and a half. I live an hour from the dealership so I had to take time off work. I was assured they would be done by 2 pm. I was dropped off at the mall and left until 5 pm. I called several times with a nice voice telling me they were washing my car up. Funnily I was picked up at the mall and at 5:45 was told that they did not finish my car and I could not drive it home. I had to ride with a stranger across town and rent a car. I had to provide my credit card info plus Avis was rude. Luke at BMW said he couldn’t help me and to find away home. After dark in Montgomery alone was very scary. More

Savior In town for a funeral, had car problem, Bryan saved the day & got me back on the road. Prompt, complete, personal service in my time of need. In town for a funeral, had car problem, Bryan saved the day & got me back on the road. Prompt, complete, personal service in my time of need. More

First time visit to this dealership Repair work was completed to my total satisfaction. Both items were covered under warranty which certainly helps. The Service advisor,Sarah, kept me Repair work was completed to my total satisfaction. Both items were covered under warranty which certainly helps. The Service advisor,Sarah, kept me informed of the progress of the repairs via email, phone calls,and text msg. A loaner was provided and working with Sarah was fantastic. She was knowledgeable and took a genuine interest in getting me back on the road. More

Poor Service Horrible experience. Took my 528i for service from an accident and was treated as a liar or confused person. Ignored when I entered the service area a Horrible experience. Took my 528i for service from an accident and was treated as a liar or confused person. Ignored when I entered the service area and no contact regarding progress. Very disappointed. More

Awful experience!! Very disappointed in BMW Montgomery!! Took my X3 in for routine service and got it back a few hours later with scratches all over the hood and I told Very disappointed in BMW Montgomery!! Took my X3 in for routine service and got it back a few hours later with scratches all over the hood and I told service manager and sales manager immediately before leaving dealership! It's been almost a month and no one has even tried contacting me to fix it!! More

Excellent Customer Service BMW of Montgomery went above and beyond to assist me with the processing of my GAP claim. I truly appreciate the time and effort given. BMW of Montgomery went above and beyond to assist me with the processing of my GAP claim. I truly appreciate the time and effort given. More