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BMW of Montgomery - Service Center
Montgomery, AL
97 Reviews
97 Reviews of BMW of Montgomery - Service Center
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February 11, 2025
I have 2 BMW's and although they run good for the most part, I have received nothing more than a hassle every time I bring in one of my vehicles for repair. First, they are never able to replicate anythin part, I have received nothing more than a hassle every time I bring in one of my vehicles for repair. First, they are never able to replicate anything, so they say; therefore, they do not fix anything. Lastly My fiancé brought in her car to have an oil change. The service representative made a bunch of other unneeded recommendation without giving her the cost of these services. She thought these services were part of the extended warranty that we had purchased. These were things like flush out the brake fluid, change air filters etc. Nothing that was actually required within the first year. When she went to pick up the vehicle they tried to charge her over $700. These people are basically trying to take advantage of women who do not know anything about cars. Their service department doesn't fix anything necessary and try to charge you for unnecessary items. More
by bamablitz
Employees Worked With
Manager and Service Rep.
August 10, 2023
Bought a 2021 BMW X3 and paid an extra $500 for the certified Preowned warranty. It took us taking the car in 3 times to have the breaks fixed. now the car makes a whistling noise that sounds like pres certified Preowned warranty. It took us taking the car in 3 times to have the breaks fixed. now the car makes a whistling noise that sounds like pressure releasing from somewhere in the engine area. I couldn't get anyone to answer the phone so we took the car in along with a video clip of the noise. The dealership stated that they would notify me when they are able to look at the car with a loaner since a loaner wasn't available. After 3 months of no notification, we decided to notify corporate who was no help. We have no waited over 4 months and have yet to get a response. Lesson learned is that they will make many promises when you purchase the vehicle but don't expect them to uphold any of those promises. Expensive lesson learned. They do not even deserve the 1 star More
by bamablitz
Employees Worked With
Manager
October 09, 2021
It appears that they do not know how to service their own vehicles. They do not know whats wrong with my vehicle after having for a full year. In addition communication is very poor. vehicles. They do not know whats wrong with my vehicle after having for a full year. In addition communication is very poor. More
by Frankqa
Employees Worked With
Marcus Flournoy
June 03, 2021
My service representative was Jeffrey Ashurst. He provided exceptional customer service/care. He paid attention to all details. Cost of services were within my budget. provided exceptional customer service/care. He paid attention to all details. Cost of services were within my budget. More
by gailblue3
Employees Worked With
Jeffrey Ashurst
May 24, 2021
My experience with the service department has been great (Bryan is super, and the dealership's courtesy driver is an asset to the dealership), but my recent experience with the parts department was a bit d (Bryan is super, and the dealership's courtesy driver is an asset to the dealership), but my recent experience with the parts department was a bit disappointing. I ordered a windshield only to be told three weeks later that the part was on backorder from Germany. Luckily, someone had ordered, and then cancelled the order, for a windshield, and I was able to have my wind shield replaced. I feel that someone should have told me about the back order instead of telling me, on two separate occasions, that the part is expected "this Friday." Other than the above bump-in-the -road, I am very satisfied with the dealership. More
by wrgordon
Employees Worked With
Bryan Baselton
May 04, 2021
Marcus (Service Advisor) is always courteous and attentive. He keeps me posted on the status of my vehicle whenever its in the shop. Always a great job on his part! attentive. He keeps me posted on the status of my vehicle whenever its in the shop. Always a great job on his part! More
by mjblame
Employees Worked With
Marcus Flournoy
November 19, 2020
I have no problem with the quality of service; however, I was there longer than I expected for an oil change. I am sure there were other engine checks performed and the service was very thorough. was there longer than I expected for an oil change. I am sure there were other engine checks performed and the service was very thorough. More
by bartowriley
Employees Worked With
Brian
November 17, 2020
Bryan Brasington provided us with excellent customer service. He kept us informed throughout our visit and had us back on the road in a timely manner. service. He kept us informed throughout our visit and had us back on the road in a timely manner. More
by BB
Employees Worked With
Bryan
October 22, 2020
Unfortunately went in for a flat tire. Bryan Brasington was an awesome Service Advisor even though the tire was not in stock. Bryan communicated everything very well and in the end we left with a smile on was an awesome Service Advisor even though the tire was not in stock. Bryan communicated everything very well and in the end we left with a smile on our face. More
by Will B
Employees Worked With
Bryan Brasington
