BMW of Montgomery

Customer reception I have been a customer of BMW in Montgomery, Alabama for 7 years. During that time I have observed Ms. Chumley's manner ant attitude towards visitors I have been a customer of BMW in Montgomery, Alabama for 7 years. During that time I have observed Ms. Chumley's manner ant attitude towards visitors to the show room and her manner over the phone. Her telephone technique is outstanding. She greats all visitors in a professional and caring manner. Often, I have observed, she is the first contact many visitors have with the dealership and I am sure that her performance leads to the overall success of this dealership. If outstanding employee awards are available, she definitely deserves one. More

REBECCA CHUMLEY MS CHUMLEY WAS VERY FRIENDLY, COURTEOUS AND HELPFUL. WHEN MY HUSBAND AND I CAME IN TO YOUR DEALERSHIP SHE HAD A FRIENDLY SMILE AND GAVE US DIRECTIONS MS CHUMLEY WAS VERY FRIENDLY, COURTEOUS AND HELPFUL. WHEN MY HUSBAND AND I CAME IN TO YOUR DEALERSHIP SHE HAD A FRIENDLY SMILE AND GAVE US DIRECTIONS TO ROBERTO REGO YOUR SALESMAN. WE HAD TO RETURN FOR SOME PAPER WORK AND SHE MADE US FEEL AT HOME. SHE IS AN EXCELLENT RECEPTIONIST. I HAVE PUT MY EMAIL PASSWORD IN 3 DIFFERENT TIMES AND IT STILL SAYS IT IS NOT CORRECT . I have also selected the brand of car we purchased 5 times More

Friendly, comfortable environment while you wait to have your car serviced. I would recommend this place of business to anyone for their quality services. But please be willing to spend the 'BMW' service pr your car serviced. I would recommend this place of business to anyone for their quality services. But please be willing to spend the 'BMW' service price tag! More

Rebecca Chumley is always so pleasant and professional. Her greeting on the phone is upbeat and happy. My calls are always sent to the right department or person. Her greeting on the phone is upbeat and happy. My calls are always sent to the right department or person. More

I was visited BMW of Montgomery on 11/13/13 for a vehicle checkup. I always appreciate a warm welcome from Rebecca Chumley the receptionist and the excellent service provided by the service department. checkup. I always appreciate a warm welcome from Rebecca Chumley the receptionist and the excellent service provided by the service department. More

I have a 2005 X 3 that needed significant repair. Luke advised me judiciously and expedited my visit. Rebecca enthusiastically gave me valuable information on a number of matters and was most helpful. I w advised me judiciously and expedited my visit. Rebecca enthusiastically gave me valuable information on a number of matters and was most helpful. I would state you are fortunate to have two employees who provide service in its true meaning. More

Wayne and Mick were very helpful with the purchase of my 2011 BMW. everything was easy, even when purchasing from out of state. Very easy!! 2011 BMW. everything was easy, even when purchasing from out of state. Very easy!! More

This was the best car buying experience I have ever had. I was in a bind needing to purchase a mini van but I lived 70 miles away and was not able to spend too much time away from home because my wife was o I was in a bind needing to purchase a mini van but I lived 70 miles away and was not able to spend too much time away from home because my wife was only days away from giving birth. Mike, Danny and Mick went out of their way to conduct as much business over the phone as possible so I could get in and out quickly. I was concerned about buying a vehicle I hadn't seen in person but these guys did not let me down. The van had all I asked for an more, not to mention it was in perfect condition! My hat is off to everyone at BMW of Montgomery. They are friendly, professional and I wish I could do business with them weekly. I would highly recommend them to anyone looking to purchase any make, model, new or used vehicle. Kudos to Mike, Danny and Mick for a job well done! More

As always, my service experience is outstanding. The site location excells in customer service, whether its sales or service. This location should be the model that your organization can utilize as "best pra location excells in customer service, whether its sales or service. This location should be the model that your organization can utilize as "best practices" for customer service. The level of "welcomeness" starts with a phone call and the friently and postiveness that just comes through the phone by Ms Rebecca Chumley. This feeling of warmth and wanting to "take care of you" is clearly demonstrated by Luke, service advisor, Adam, service manager, and John, general manager. This one of a few business establishments where I truely feel welcome and want to "do business" with. If this is your customer service model throiughtout your organization, then its no wounder that your company is at the "top of its game." By all means keep up the outstanding service. More

I took my car in for service and received excellent service. Marcus is so friendly and helpful. Some people would try and take advantage of a woman bringing in her car for service but not here. Thanks service. Marcus is so friendly and helpful. Some people would try and take advantage of a woman bringing in her car for service but not here. Thanks Marcus! :) More