BMW of Montgomery

Extremely Satisfied I own 2 BMWs and have been extremely satisfied with the overall customer service I continue to receive here. Bryan is my service representative and t I own 2 BMWs and have been extremely satisfied with the overall customer service I continue to receive here. Bryan is my service representative and takes great care of my vehicles. Thanks for your prompt attention and professionalism, it really means a lot. Keep up the great work! More

Friendly & Professional Service I recently moved from Virginia to Alabama and took my 335i in for scheduled service. From the time that I pulled up to the service bay to the time th I recently moved from Virginia to Alabama and took my 335i in for scheduled service. From the time that I pulled up to the service bay to the time that I drove away I was treated like a VIP. Everyone was extremely friendly, professional, and focused. I have lived all around our wonderful nation and have driven Fords, Lincolns, Mercedes-Benz, Chryslers, Volvos, and Pontiacs but I have never received friendlier or more professional service than what I experienced during my visit to BMW of Montgomery. This is a top drawer facility and I will definitely look to them to service my car in the future. More

Luke Echols Rescue Squad I was on may way to my first meeting and a check engine light came on. I called Luke explained that I had two more meetings at different places. I go I was on may way to my first meeting and a check engine light came on. I called Luke explained that I had two more meetings at different places. I got to BMW and my option was a rental but I opt to wait for at least 30 minutes. Luke and the mechnIc crew diagnosed and solved the problem an I left in my car! I was treated with first class service. It made me feel like my car troubles was the only concern that day of BMW. More

Responds like a BMW again! I was treated with respect and courtesy and got a great deal on repairs. The loaner car was a wonderful bonus. My car is now an ultimate driving machi I was treated with respect and courtesy and got a great deal on repairs. The loaner car was a wonderful bonus. My car is now an ultimate driving machine again. I was informed of the progress throughout the process. And, the showroom was inviting without pressure sales. All in all, it was a great experience. Thank you BMW of Montgomery! More

Beach Trip Saved I was cruising down Interstate I-65 on the way to the beach with my wife when my BMW Console Display said..."Engine Over Heating....Please Pull Over a I was cruising down Interstate I-65 on the way to the beach with my wife when my BMW Console Display said..."Engine Over Heating....Please Pull Over and let the vehicle engine cool"....Not good. The engine begin to shut way down immediately ...so I had little option but to pull slowly over to the shoulder. Upon pulling out my manual and opening the hood, I could see not liquid coming from the motor anywhere and really my heat gauge wasn't really that high. Hmmm...? I called AAA and wrecker was on the way and upon asking I received the telephone number for BMW of Montgomery-only 49 miles away. I called...told them my situation...they told me what to do and what NOT TO Do....and they just said (if possible)get your vehicle there by driving or (if not drivable) get there by towing and they would take care of me. Well two hours later we arrived at BMW of Montgomery. I was greeted by Bryan Brasington -Dealer Associate . He already had my name, vehicle year and model and the details of our situation. He took my keys told me to go the cool lounge and they would do their best to have us back on the road to the beach by days end. It was 3:30 pm and they had no idea what exactly was wrong. But he calmly assured my wife and myself what the various options and no matter what to have us proceeding to the beach that day. He advised me of their relationship with several rental car agencies if need be. He showed the snack/refreshment area and offer to do anything to make us comfortable. He again assured us they would find out what the issue was and he was off to make sure we were taken care of. Within 20 minutes he told us what the issue was (water pump to be replaced) and would make sure they had parts in stock to fix it immediately or if need to be ordered -we would proceed with a Plan B alternative to get to the beach. With in another 20 minutes....he was back...again calmly and professionally …. we have the part ….we will work to insure it will be completed today. At 6:20 pm we drove out of BMW of Montgomery headed to the beach. Less than 3 hours after we drove in. They close at 6 pm but everyone involved in our car's worked stayed and insured we got finished. Bryan gave me his personal card and number and asked that I call/message him tonight to make sure he knew we got to our destination with no problems. Well...I didn't buy my BMW from the Montgomery dealership but I have to tell you....This wasn't my first BMW and it will not be my last. It was my first issue with this car after six years. But even bigger....HATS OFF! to this dealership...nothing short of FIRST CLASS treatment and execution to these travelers in distress!! Thank you all. Not that my dealership in my city isn't also good....I felt like I was their most important customer..even though I was just passing through. Great Job! We truly appreciated your courtesy, professionalism, and execution! Bob Van Valkenburgh Huntsville, AL More

My experience was great I had no problem at all. Time wasn't The dealership was helpful clean very smiling faces and professional. Got a chance to look around with nobody following me. Car was clean when I gott The dealership was helpful clean very smiling faces and professional. Got a chance to look around with nobody following me. Car was clean when I gott it back. Special thanks to the bmw staff. More

Part Replacement I dropped my car off to have the seat cover replaced. As always, the service received from the moment I arrived until I left was amazing. I dropped my car off to have the seat cover replaced. As always, the service received from the moment I arrived until I left was amazing. More

Excellent Customer Service and Service Dept Thorough and reasonable price. Fixed a long standing fuel transfer issue. Covered a rental car during the time it took to fix. Very friendly to dea Thorough and reasonable price. Fixed a long standing fuel transfer issue. Covered a rental car during the time it took to fix. Very friendly to deal with. Highly recommend. More

Service My Air Conpressor went out, even though the service was great the price was extremely high because my warranty had expired, I would have been more sa My Air Conpressor went out, even though the service was great the price was extremely high because my warranty had expired, I would have been more satisfied if the price was a little less. More

Satisfied Customer All went well with the purchase of my BMW. This is my fourth one. Did not experience any problems. I will recommend this dealership. Satisfied. All went well with the purchase of my BMW. This is my fourth one. Did not experience any problems. I will recommend this dealership. Satisfied. More