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BMW of Monterey

Seaside, CA

Overview
Reviews
4.6
1,076 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,076 reviews

September 21, 2024

Great staff and such a wonderful deal on our car ! We love it so much . More

by CR12547
Recommend Dealer
Yes
Employees Worked With
I don’t see any of the people we worked with .
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Sep 22, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

September 20, 2024

Easy to make an appointment. Service advisor Mike Kyle is pleasant and knowledgeable. Quality workmanship. More

by CYNTHIA4WINDOWS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Sep 22, 2024 -

BMW of Monterey responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

September 20, 2024

I have been thoroughly impressed with Monterey BMW from purchasing my X5 to maintainence visits. More

by byron.morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris Yancey, Mike Kyle, Edgar Garcia, Richard Lollar
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Sep 22, 2024 -

BMW of Monterey responded

Thanks, Byron, for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

September 20, 2024

I’m not sure if this is about the service department or sales department, I had interaction with both. Sales is pretty good and service department is okay. More

by joegorgulho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Reed, Jimmy Cahill
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Sep 20, 2024 -

BMW of Monterey responded

Thank you for your feedback, Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

September 19, 2024

Wonderful car buying experience. First rate all the way. Very happy with my purchase there. More

by DONBALLARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar, Michael Crnkovich, Edgar Garcia
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Sep 20, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience, Don! We sincerely value your business and look forward to your next visit. Sincerely, Andrew Jennings General Sales Manager

September 16, 2024

Monterey BMW always a perfect, great atmosphere! It’s clean, staff is friendly and professional! More

by MSCERVANTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Almeida
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Sep 16, 2024 -

BMW of Monterey responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

September 16, 2024

I come in for a free oil change that i purchased and i leave with a $805 bill. The vehicle check for $289 is a joke. I was not even give a check list of the work. 18,000 miles on my 430i and was forced in More

by DARLETA220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kyle
Report | Print
Sep 16, 2024 -

BMW of Monterey responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

Sep 19, 2024 -

BMW of Monterey responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

September 15, 2024

Javier is the most trusted mechanic I have experienced. He is the reason I go to BMw of Monterey More

by RAM55TMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Sep 15, 2024 -

BMW of Monterey responded

Thank you! Javier and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

September 14, 2024

Dealer added $1,000 to the price for PermaPlate. This stuff is just wax and wears off in a couple of months. It offers no more protection than the clear coat that all auto manufacturers put over pai More

by WSF
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jimmy Nehrer, Nathan Reed
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Sep 17, 2024 -

BMW of Monterey responded

Thank you for sharing your experience. We understand your concerns regarding the additional charge for PermaPlate and the pressure during the finance discussion. At BMW of Monterey, we aim to provide transparent and respectful service. Your feedback is valuable in helping us to improve our processes. If you would like to discuss your experience further, please feel free to reach out. We appreciate your input and hope to serve you better in the future. Sincerely, Jimmy Cahill - General Manager

Sep 18, 2024 -

BMW of Monterey responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Andrew Jennings General Sales Manager

September 14, 2024

Leasing a new car was very smooth and easy. Dealership was organized and there wasn't any wasted time. Sales person - Joseph - was very patient in explaining the features of the car on delive More

by HALBIGSUR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph
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Sep 15, 2024 -

BMW of Monterey responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Jospeh and our team here at BMW of Monterey are glad to have you as a customer. Sincerely, Andrew Jennings General Sales Manager

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