BMW of Monrovia

100% service satisfaction Excellent service advisors, they make sure the repair and service done on time as promise. Offered me ride to and from house very comfortable waiting Excellent service advisors, they make sure the repair and service done on time as promise. Offered me ride to and from house very comfortable waiting area and offered lots of refreshment you can say luxury! More

Very Bad Customer Service I usually don't write a review. But I had to write this one because it was a really bad experience. I walked into the dealership wanting to test drive I usually don't write a review. But I had to write this one because it was a really bad experience. I walked into the dealership wanting to test drive the X4 M40i. After waiting for 5-10 mins, I was able to test drive the car, and I loved it. I was greeted by "Ivan Lo", who helped me on the pricing for the new X4. He showed me the BMW website, and told me that the current offers on the official BMW website is basically a lie. Haha. It's a way to attract customers to the dealership, but the price is usually more. He told me I will be paying around $700-$900 a month with a down payment for this car depending if I want to lease or buy. This is when the bad experience starts. I told him I did my research at home, and I showed him how I can "lease" a X4 M40i for $600 a month with $0 down payment, but I want it for $550. I showed him TrueCar price data, and he told me that's wrong. I kept wanting to explain to him my basic math on how I can get that number, but he kept rudely interrupting me while I was taking, and telling me my math is wrong. Finally I said politely, "please bear with me for few minutes while I explain how I get that number, and you can tell me if I'm wrong". Then finally, he decided to listen to me. Meanwhile, he was being very disrespectful, and he was shaking his head the whole time. I did the math on my phone with Out the Door price of $58k, with 0.0% APR to keep the math simple. After 60 months, the car is mine and I pay $967 a month. If I decide to sell the car after 5 years(60 months), I asked him how much do you think it will cost? He said "I don't know. Maybe 1/3 of the original price. Less than $20k." First of all, he didn't know the price on used cars or he's trying to be shady and lie to me. Second of all, in my opinion, that's really cheap for a used 5 year old BMW X4 M40i with 50k miles. I would get that instead of a new Toyota Corolla in a heart beat. Haha. But anyways, I told him that I did research on how much a 5 year old - 2012 X3 with 50k miles would cost. It's around $21k-$22k. But that's only a X3 base model. So I would imagine X4 M40i would a little more. So finally the math becomes $58k-$22k=$36k/60 months = $600/month, $0 down, no mileage limit for 5 year "lease". I said to him, "that's too much, and if it's $550, then we have a deal". But he didn't understand me or want to negotiate a deal with me. I got the feeling that he doesn't want to talk to me. So I decided to just leave, because even if they give it to me for $550, I don't think I want to lease a car there. This is actually my second bad experience with this dealership. They charged me $900 for a small window shield rock chip when I returned my 328i lease. Even though we had a good relationship with the fleet manager, George Zhou. He didn't do anything about it, and he just lost a customer. Oh well. I hope other people will get a better experience than me. But I gave it a second chance, but too bad it didn't work out. Too bad they don't understand customer experience is the most important. Not only they will lose me as a customer, after this review, they will lose even more. Go to nearby dealerships instead, don't waste your time here like I did. More

528i purchase This was by far, the easiest purchase of a vehicle. Jonathan (salesman) was extremely helpful and suggested best way to deal with the trade-in of a le This was by far, the easiest purchase of a vehicle. Jonathan (salesman) was extremely helpful and suggested best way to deal with the trade-in of a lease vehicle. Jonathan is easy going and humble. I highly recommend him. I am very satisfied with my purchase of my 528i BMW. Sweet ride! More

Great Experience Thank you so much Tracy Molnar for finding me my dream car. You and your team were amazing!! From the first phone call to the day my car was deliver Thank you so much Tracy Molnar for finding me my dream car. You and your team were amazing!! From the first phone call to the day my car was delivered to my office, Tracy and the BMW team provided everything I needed. They were so professional, helpful and very friendly and buying my convertible BMW was a great experience. More

Consistently awesome I've been coming here for a while and they are always so helpful and friendly. No pressure sale and great service. They just built a brand new deal I've been coming here for a while and they are always so helpful and friendly. No pressure sale and great service. They just built a brand new dealership and it's gorgeous, even more fun to come in and get an oil change. I highly recommend this dealership for everything BMW. More

Poor communications My engine light went on so I wanted to make a service appointment. I called and the switch board sent me to the service department and I got voice ma My engine light went on so I wanted to make a service appointment. I called and the switch board sent me to the service department and I got voice mail and left a message and the recording said they would call back. Three hours latter I called the service department directly and got voice mail and left another message. I called back again and left a voice mail. The next day (Fri) I called and got the service department's voice mail so I dailed 0 and the operator said she would walk over and give them my message. She switched me to service and I made the appointment for 11:20 am the same day. The service rep-Brooke-said they would do the 25,000 check up at the same time and it would probably be ready today and she would call me. No call so I call at 4:50 and couldn't get anyone in service or Brooke. I called 3 times on Sat and kept getting the service voice mail so I dailed 0 at 4:50 pm and the person said that the service department closes at 4:00 on Sat. even through the recording on the 0 says they are open until 5:00 on Sat. On Sun I called service several times and got a recording and dailed 0 and he said service is closed on Sun and no one has the key to get my car. On Mon I called and got voice mail from service and Brooke. Ten minutes later service called and said my car was ready but they couldn't take care of the service light because the problem part is on back order but that the car was no problem. Now I have to bring it back again for the back order part. POOR, POOR COMMUNICATION. More

Internet sales I had been contact with Georges and his assistant for a couple of days about a few vehicles we liked. We drove out there, looked at them, decided one I had been contact with Georges and his assistant for a couple of days about a few vehicles we liked. We drove out there, looked at them, decided one one, and we drove away with it within about 1.5 hours from start to finish. They were very very friendly and not pushy... More

0 star I've scheduled a test drive for a 328i last wednesday for saturday. Nor they didn't called back to cancel that appoitment but they even sold that car. I've scheduled a test drive for a 328i last wednesday for saturday. Nor they didn't called back to cancel that appoitment but they even sold that car. They called back today - tuesday asking me if i will accept another car. Outrageous customer service More

Stay away from this awful place Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked out of there. I have since purchased my X5 from New Century BMW in Alhambra and my service advisor, James Chiu, has been taking excellent care of me and my family car. I get a loaner car when the service takes more than 1 day and James communicates with me regularly to let me know how things were going. My X5 recently broke down and BMW roadside assistance refused to take me to New Century in Alhambra, instead dumping my car in Monrovia. When I arrived, I was not greeted or shown where to go. I was completely ignored for half an hour until I made a loud comment over my cell phone and it caught the attention of one of the service advisers. Thankfully, this service adviser wrote up the repair invoice but that was all she could do. No loaner car. No assistance with a rental. No shuttle offered. Two days later, the repairs had not begun and I was stranded without a vehicle. I demanded to speak with the service manager and luckily, he did listen to my situation. The repairs were completed the following day. The people at this dealership need to realize that many suburbanites rely on cars for survival. Stay away from Monrovia BMW. Buy and service your car at New Century BMW. More