BMW of Monrovia

BMW of Monrovia sells POC cars that have been in an accident and do not tell the customer about it. I bought a 2014 535i in 2017 and after washing it at home I noticed the back passenger door had a ter accident and do not tell the customer about it. I bought a 2014 535i in 2017 and after washing it at home I noticed the back passenger door had a terrible bondo job , I let the manager know and he said he could not do anything about it. Do not buy used cars from this dealership , there is always something wrong with that vehicle that's why their prices are lower than most dealers (BEWARE) More

Unfortunately I had a bad experience of customer service from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside t from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside to get assistance on some point. I approached the front desk of the service department. It was a gentlemen behind the desk his name is JASON. He didn’t make me feel as customer on his facility because I told him that I got a different quote for my oil change therefore he made bad gesture with his face that I felt uncomfortable. Then I find out that my vehicle is missing a hook tow cover on the back of my bumper. I tried to get assistance from the agent JASON but he wasn’t willing to help on my concern. Also, he refused to give his manager name I don’t know WHY. Hopefully, my experience at this dealership help to improve their customers service. More

Yesterday 01/07/2021 me and wife visited your dealership service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly at service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly atmosphere. Matt is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and family members to ask for him.Thank you to your team, and especially Matt Clark for their service, patience, friendliness and caring for customers. More

Yesterday 06.26.20 we visited your dealership. We were Yesterday 06.26.20 we visited your dealership. We were served by Yury Kastseryn . The service was excellent, we felt comfortable, very friendly atm Yesterday 06.26.20 we visited your dealership. We were served by Yury Kastseryn . The service was excellent, we felt comfortable, very friendly atmosphere. Yury is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and acquaintances. Thank you to your team, and especially Yury Kastseryn for their service, patience, friendliness and caring for customers. Shela Vishtak .Aleksandr Koga More

When the Return cooler pipe from top on radiator to engine block, car came out the sign , engine cooler low lever . I called BMW and they ask me call road assistance use tow truck to Bmw Monrovia deale engine block, car came out the sign , engine cooler low lever . I called BMW and they ask me call road assistance use tow truck to Bmw Monrovia dealership After 4 days , they said us fixed . They did not gave me any car or even asking me if I need a temporary car. After 20 days of too back my car , I first time drove on freeway , engine is over heat , and next problem head gasket, and told me engine cooler low level , need refill the cooler . That’s the same problem. So I called again , BMW asked me to bring car to Dealership Monrovia to again. Still no body ask me if I need a lift or a car. Next day , they told me car be fixed. Did they how to fix ? Put customer in damage,engine could FxxK up if they did wrong fix or less care? It’s a lease car still under the contract , they supposed to offer me a temporary car as usual. I feel I don’t trust BMW now , First time kind make me sad.，since I been royalty customer 8 years . Nina Xu More

DEFECTIVE TIRE PURCHASED A USED 2019 TOYOTA CAMRY SE WITH 5200 MILES AT THIS DEALER. THE. THE SALESMAN WAS ROCKY WHO HANDLED THE SALE THE FRONT TIRE WAS DEFECTIVE. I PURCHASED A USED 2019 TOYOTA CAMRY SE WITH 5200 MILES AT THIS DEALER. THE. THE SALESMAN WAS ROCKY WHO HANDLED THE SALE THE FRONT TIRE WAS DEFECTIVE. I TOOK THE CAR TO 2 TIRE SHOPS AND BOTH SHOPS CONFIRMED THAT THE TIRE WAS A MANUFACTURER DEFECT. CALLED BMW OF MONROVIA AND SPOKE TO ROCKY. LONG STORY SHORT THE DEALERSHIP WON'T STAND BEHIND WHAT THEY SELL. CALLED ROCKY IN PREVIOUS OCCASIONS WITH QUESTIONS AND LEFT MESSAGES AND MY CALLS WERE NEVER RETURNED. BUYER BEWARE More

Bruce Harris is an amazing CA Bruce Harris has created an amazing buying experience for me at BMW of Monrovia! I had been looking everywhere for a specific car and Bruce was able t Bruce Harris has created an amazing buying experience for me at BMW of Monrovia! I had been looking everywhere for a specific car and Bruce was able to help me out, walking me through the European delivery process for months. He was patient with my endless questions and made sure my every worry was addressed - even those that I had not thought of. Bruce has made sure that any BMW I purchase in the future will be from BMW of Monrovia and I will continue to recommend their offerings to anyone and everyone. You deserve the professionalism of both Bruce and BMW of Monrovia when buying your next BMW. More

Sad Service Now I know why used car sales people have such a bad reputation. BMW & Mini of Monrovia where dishonest, dismissive and unwilling to provide decent cu Now I know why used car sales people have such a bad reputation. BMW & Mini of Monrovia where dishonest, dismissive and unwilling to provide decent customer service in my opinion. I would consider one of the many others in the area or in your town. More

Watch out for the loaner car ** WATCH OUT **The service is fine there, BUT if you get a loaner car, you better be careful, especially if you see the low tire pressure light is on ** WATCH OUT **The service is fine there, BUT if you get a loaner car, you better be careful, especially if you see the low tire pressure light is on ! When I left the dealer, the low tire pressure light was already on, I thought the pressure just below a little and I just gonna drive it for a day, so after 2 hours I return the loaner, they called me and said they found a nail on one of the tire, needs to charge me $453.58 for one tire, I told them what happen, but they said the computer shows that the low tire pressure light was on after I drove the car, and I asked them if I could bring the car to somewhere else to fix it or replace the new same tire, but everything I asked and told them, the answer always the same " Unfortunately, there's nothing we could do" So if anyone see that light on, fix it first before return it !! Good luck to everyone. More

finance dept gap coverage doesnt pay the gap I purchased a 335i and used bmw finance and purchased the gap coverage through them. BMW doesn't dispute this at all. The car was totaled in an accide I purchased a 335i and used bmw finance and purchased the gap coverage through them. BMW doesn't dispute this at all. The car was totaled in an accident their gap insurance didn't cover the gap I found out a year later when BMW sent $132.00 to collections dinging my credit. No one will help me at the dealership or BMW finance... Buyer be ware they don't stand behind their service. Shawn Aldrete More